Pocono Mountains Hotel Guide - Adventure Sport Hotels in Pocono Mountains, United States of America

"We stay here a few times a year. Top notch hotel. Clean, spacious great buffet Will be here again soon. "

"Clean room, the inside pool water was very cloudy, the pool rim very dirty. Front water fountain off"

"Very nice and clean "

"Dirty Bathroom. TV didn’t work correctly "

"We stayed in the Diana Oasis Suite and it was amazing. The room was extremely clean, the temperature in the pool area was warm and so was the water. The staff was very friendly and although there were several guests staying there also it was really peaceful. Will definitely be staying there again. "

"Front desk staff was very friendly, room was nice and clean and breakfast was good. "

"We drove 4 hours and upon check in they informed us the water park was NOT included in stay. The room was filthy ( bathtub had hairs in it, toilet was dirty, and the bed sheets were stained). Our room key was assigned to other guests whom walked into our room while we were still inside. Every guest we encountered told us to not waste money on the water park- it’s filthy and water heaters are always broken. We decided to leave 4 hours after arriving, to drive back home another 4 hours. When we informed the front desk of our reasons for leaving and requesting refund, they told us we would have to email the manager because there was no one there to authorize a refund. After going back and forth for a while, my husband agreed to to allow them to charge one night ( we were supposed to be there for 2 nights), they agreed and put a refund request form in for the 2nd night. Although they charged us for one night we still decided to leave with our kids. It was absolutely a horrible experience, my 3 yr old and autistic 13 yr old were devastated and tired. My 3 yr old celebrated his birthday in the car since he couldn’t have his celebration at the resort as we planned. We will NEVER recommend them to anyone. "

"Excellent"

"Everything perfect I can give them 10 starts"