San Juan Hotel Guide - Poet's Passage hotels in San Juan, Puerto Rico.

"Pasé 4 días increíbles aquí. El hotel es muy acogedor y está ubicado perfectamente en el centro de todo. El personal es maravilloso y muy atento, te hacen sentir muy bienvenido desde el primer momento. ¡Excelente opción para quedarse en la isla!"

"Clean, great staff, great value for price point (less expensive than others), convenient location, walkable to all attractions "

"Amazing and beautiful "

"Spacious rooms, fun decor, and great service. Elevator was out our day but the front desk carried our bags up. Would recommend!"

"Clean room - quality bathroom and kitchen accessories. "

"Perfect location to explore Old San Juan."

"Hotel Rumbao was so beautiful and in the perfect location. It was very easy to navigate everywhere in Old San Juan from the hotel. The room was very clean and all of the staff we encountered were helpful and friendly. Our window view was great! The pool was on the top floor and was a little crowded but we got a chance to enjoy it and the hot tub."

"Pools and grounds are gorgeous. The whole place has a beautiful resort feel. Ocean view is the best on the north shore—crashing surf on two sides and calm swimming lagoon to the west. "

"We couldn't turn off the ac nor change the temperature in the room (there was no remote nor receiver in the room) and I got sick from it. We contacted the hotel at 10pm about this issue and received a message at 2am stating "we've turned up the temperature to normal"....we had never asked it to be put to "normal" but to be fully turned off. We slept with fleece hoodies and Winter coats on and I still had a sore throat the following morning and was sneezing for the rest of our trip. Also, the bathroom is not even the size of a closet. As an Interior Designer, I can say that it's not up to American standards. Moreover, the answers from customer service were appalling. Carlos was ok, but someone else who didn't sign was extremely rude, every conversation made me feel very uncomfortable. For example, we received our check in instructions soooo late, while I had told them that I wouldn't have any internet access past a certain time. They were NOT accommodating. We won't go back. "