Ponte a Elsa Hotels

"There were no Vineyard views but it is in a decent location in Florence. The "Garden Suite" is a joke. It overlooks a courtyard that was covered in green moss and had a hose strewed about. It was not usable. So there was no view of anything. We opened the window overlooking it at night to get some air and I assume this is why we woke up with lots of bites! We never saw a mosquito though. They told us the AC didn't work. The hotel's elevator is a 1 person elevator that was too scary to use really. Our room was on the seventh floor. The staff did help with bringing the luggage up but if you don't like to climb MANY stairs, this is not the place for you. We tried to upgrade to a third person and this caused quite the comotion and really I feel they charged us in excess by making us upgrade to a suite and then charged more per person. They blamed a communication error but that was really not it! One desk person tried to make it right and was very nice but really in the end fell short. The suite was spacious and nice but the glass shelf in it had not been dusted in quite some time. It had a soaking tub, steam room and sauna, although the sauna and steam room did not work. The rooftop bar has a nice view but it is a workout to get up there! It's also where they serve breakfast and where the workout room is. I would not recommend this hotel. "

"Great staff, clean room and top notch service"

"The room was tremendous - so much so that when we first went in we thought it was a lobby😂. The only issue we had was the shower and sink drains were slow, something the desk wasn’t aware of until we told them. Other than that- the entire stay was amazing. "

"This hotel is very beautiful and comfortable. It is conveniently close to everything. Customer service is amazing! "

"Great location close to train station and walking the historical district. The family style room was perfect….large with plenty of space for 4. Would stay here again."

"The hotel was updated, fresh, and the staff went beyond to make us feel at home. The room was ready early and was clean and comfortable. The breakfast was wonderful. We loved our stay and would recommend to anyone "

"Next to the train station and walking distance to the center"

"It's clearly a block of flats that has been converted to a hotel. My room was a bit cramped but for a few nights, I could live with it. There is a slight smell which in high summer is likely to be prominent. If you don't expect a 5 star experience, then it's OK. My room was clean, the staff friendly enough and walking distance to all the major sights. If I was back in Florence, would I stay there again, probably not, but I've no real complaints. Just don't expect too much and you'll be fine."

"Nice "