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Reviews of Pestana Porto - A Brasileira

5 out of 5
Pestana Porto - A Brasileira
Rua Sá da Bandeira 91, Centro/Baixa, Uniao de Freguesias do Centro, Porto, Porto District

Reviews

9.6

Exceptional

Rating 10 - Excellent. 525 out of 646 reviews" "
Rating 8 - Good. 90 out of 646 reviews" "
Rating 6 - Okay. 20 out of 646 reviews" "
Rating 4 - Poor. 8 out of 646 reviews" "
Rating 2 - Terrible. 3 out of 646 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Pam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful. Comfortable room. Excellent location.
Stayed 4 nights in Apr 2024
Response from Bruno Oliveira on 30 Apr 2024
Dear Mrs. Pam,Thank you for taking the time to share your feedback about your recent stay at Pestana Porto A Brasileira.We are delighted to hear that you found our staff to be friendly and helpful, and that you enjoyed the comfort of your room. Additionally, we're pleased that our central location contributed to a memorable experience during your time in Porto.Your satisfaction is our top priority, and we appreciate your kind words. We look forward to welcoming you back for another wonderful stay in the future.Warm regards,Bruno OliveiraFront Office Manager

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Suheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and convenient, perfect choice for a few days stay in Porto. Lovely in so many levels. Highly recommend.
Stayed 2 nights in Apr 2024
Response from Bruno Oliveira on 20 Apr 2024
Dear Mrs. Suheila, Thank you for your kind words about your recent stay at Pestana Porto A Brasileira. We're delighted to hear that you found our hotel beautiful, convenient, and the perfect choice for your time in Porto.It's wonderful to know that you enjoyed your stay on so many levels. Providing a memorable and comfortable experience for our guests is our top priority, and we're glad that we were able to achieve this with you.We truly appreciate your recommendation and for choosing Pestana Porto A Brasileira for your stay. We look forward to welcoming you back in the future and providing you with more lovely moments during your visit to Porto.If you need any assistance or have any specific preferences for your next stay, please don't hesitate to contact us.Warm regards,Bruno OliveiraFront Office Manager

10/10 Excellent

maryann, Fonthill

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Taina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fantastic, except the shower had a problem in which the water became hot quickly and then returned to normal after a few seconds. It happened multiple times. The room and the hotel are excellent!!
Stayed 3 nights in Mar 2024
Response from Bruno Oliveira on 10 Apr 2024
Dear Mrs. Taina,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a fantastic experience overall and that you found the room and the hotel to be excellent.However, we sincerely apologize for the inconvenience you experienced with the shower. Please rest assured that we take your comments seriously, and we will promptly address this issue with our maintenance team to ensure that it is resolved to prevent any future occurrences.Once again, we appreciate your valuable feedback, and we hope that this isolated incident did not overshadow your otherwise enjoyable stay with us. Should you choose to visit us again in the future, we will strive to provide you with an even more flawless experience.Warm regards,Bruno OliveiraFront Office Manager

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was right in the core of the bustling City of Porto. The staff were great! Was upgraded to a suite for free.
Stayed 2 nights in Apr 2024
Response from Bruno Oliveira on 6 Apr 2024
Thank you for taking the time to share your positive experience at Pestana Porto A Brasileira. We are delighted to hear that you enjoyed our central location in the bustling city of Porto and that our staff provided you with great service.It's fantastic to know that you were upgraded to a suite during your stay. We strive to exceed our guests' expectations whenever possible, and we're thrilled that you appreciated this gesture.We truly appreciate your feedback and hope to have the opportunity to welcome you back for another exceptional stay in the future.If you need any further assistance or have any questions, please feel free to reach out to us.Best Regards,Bruno Oliveira

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Hotel, excellent location for exploring Porto and nice room
Stayed 4 nights in Mar 2024
Response from Bruno Oliveira on 26 Mar 2024
Dear Mr. Paul,Thank you for your lovely feedback about your stay at Pestana Porto A Brasileira! We're delighted to hear that you enjoyed your time with us and found our hotel to be lovely.It's fantastic to know that our location was excellent for exploring Porto and that you found your room to be nice and comfortable.We truly appreciate your kind words and recommendation. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Warm regards,Bruno OliveiraFront Office Manager

10/10 Excellent

Pat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice and truly soundproof. We enjoyed the breakfast and the staff was very helpful. They arranged a city tour for 6 of us on short notice. It was so much fun. Highly recommend this hotel!
Stayed 2 nights in Mar 2024
Response from Bruno Oliveira on 23 Mar 2024
Thank you for your glowing review! We're thrilled to hear that you had a wonderful experience during your stay at Pestana Porto A Brasileira.It's fantastic to know that you found your room to be very nice and truly soundproof, providing you with a comfortable stay. We're delighted that you enjoyed our breakfast offerings and that our staff was helpful in arranging a city tour for you and your group on short notice.We're especially pleased to hear that you had a fun time during the city tour and that you highly recommend our hotel. Your recommendation means a lot to us, and we appreciate your kind words.Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Warm regards,

8/10 Good

Tracey, Peterborough

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Staff very helpful.
Stayed 2 nights in Mar 2024
Response from Bruno Oliveira on 19 Mar 2024
Dear Mrs. Tracey, Thank you for your feedback! We're delighted to hear that you enjoyed our great location and found our staff to be very helpful.Ensuring our guests have a convenient and pleasant stay is our top priority, and we're thrilled that our location and staff contributed to your positive experience.If there's anything else we can do to enhance your experience or if you have any further comments to share, please feel free to let us know. We look forward to welcoming you back for another enjoyable stay in the future.Best regards,Bruno OliveiraFront Office Manager

8/10 Good

Alper, Raleigh

Stayed 2 nights in Mar 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable stay!
Stayed 1 night in Feb 2024
Response from Bruno Oliveira on 5 Mar 2024
Dear Mr. Jeff,Thank you for your kind words! We are thrilled to hear that you had a very enjoyable stay at Pestana Porto A Brasileira. Our team works hard to ensure that every guest has a memorable experience, and it's wonderful to know that we succeeded in making your stay special.If there is anything else we can do to enhance your next stay or if you have any special requests, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful stay in the future.Warm regards,Bruno OliveiraFront Office Manager

10/10 Excellent

Alanson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extraordinary. Very helpful. Room cleaning staff was unbelievably good
Stayed 3 nights in Feb 2024
Response from Bruno Oliveira on 27 Feb 2024
Dear Alanson,Thank you for choosing Pestana Porto A Brasileira and for sharing your wonderful feedback with us. We're thrilled to hear that you had an extraordinary experience during your stay.It's fantastic to know that you found our staff to be exceptionally helpful and that our room cleaning staff exceeded your expectations. Providing excellent service and maintaining high cleanliness standards are priorities for us, and we're glad to hear that we succeeded in delivering on both fronts.Your satisfaction is our top priority, and we're delighted that we could contribute to making your visit memorable.We look forward to welcoming you back for another exceptional stay at Pestana Porto A Brasileira in the future.Best regards,Bruno OliveiraFront Office Manager

10/10 Excellent

susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Pestana Porto was a lovely hotel, and we enjoyed it very very much. It is in a great location, walkable to many things. We loved watching the action below from our Juliet balcony.
Stayed 2 nights in Feb 2024
Response from Bruno Oliveira on 27 Feb 2024
Dear Mrs. SusanThank you for choosing Pestana Porto A Brasileira and for taking the time to share your experience with us. We're delighted to hear that you had a lovely stay and enjoyed our hotel.It's wonderful to know that you appreciated our great location, allowing you to explore the city conveniently on foot. We're also pleased that you enjoyed the views from your Juliet balcony, soaking in the lively atmosphere below.Your satisfaction is our top priority, and we're thrilled that we could contribute to making your visit to Porto enjoyable.We look forward to welcoming you back for another memorable stay at Pestana Porto A Brasileira in the future.Best regards,Bruno OliveiraFront Office Manager

10/10 Excellent

Inderjit Singh, Simi Valley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice welcoming staff and property condition and location
Stayed 1 night in Feb 2024
Response from Bruno Oliveira on 27 Feb 2024
Dear InderijtThank you for choosing Pestana Porto A Brasileira and for sharing your positive feedback with us. We're thrilled to hear that you had a pleasant experience during your stay.It's wonderful to know that you found our welcoming staff to be very nice and that you were pleased with the condition of our property. Additionally, we're delighted that you appreciated our convenient location.Your satisfaction is our top priority, and we're glad that we could contribute to making your visit enjoyable.We look forward to welcoming you back for another memorable stay at Pestana Porto A Brasileira in the future.Best regards,Bruno OliveiraFront Office Manager

10/10 Excellent

Paul, Dublin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Very clean, comfortable and warm room.
Stayed 1 night in Feb 2024
Response from Bruno Oliveira on 27 Feb 2024
Dear PaulThank you for choosing to stay at Pestana Porto A Brasileira and for taking the time to share your positive feedback with us. We're delighted to hear that you had a pleasant experience during your time with us.It's fantastic to know that you found our staff to be very friendly and helpful. Providing excellent service is a top priority for us, and we're glad to hear that our team succeeded in making your stay enjoyable. We're also pleased that you found your room to be clean, comfortable, and warm, ensuring a cozy and relaxing stay.Your satisfaction is our utmost priority, and we're thrilled that we could contribute to making your visit a memorable one.We look forward to welcoming you back to Pestana Porto A Brasileira for another enjoyable stay in the future.Best regards,Bruno OliveiraFront Office Manager

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel in the nice location
Stayed 2 nights in Feb 2024
Response from Bruno Oliveira on 14 Feb 2024
Dear Mr. Alexander,Thank you for your kind feedback. We're delighted to hear that you had a very good experience at our hotel and enjoyed the nice location. Providing our guests with a comfortable and convenient stay is always our priority.If you have any further comments or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back to Pestana Porto A Brasileira in the future.Best regards,Bruno OliveiraFront Office Manager

10/10 Excellent

Ramesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Bruno Oliveira on 27 Feb 2024
Dear Guest,Thank you for choosing Pestana Porto A Brasileira and for sharing your wonderful feedback with us. We're thrilled to hear that you had an extraordinary experience during your stay.We look forward to welcoming you back for another exceptional stay at Pestana Porto A Brasileira in the future.Best regards,Bruno OliveiraFront Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good location but not a 5-star hotel. Room is small and heating is very weak. The water pressure extremely low. Not comfortable
Stayed 3 nights in Jan 2024
Response from Bruno Oliveira on 19 Jan 2024
Dear Mr./Mrs. Hotels.com User,Thank you for taking the time to share your feedback regarding your recent stay at Pestana Porto A Brasileira. We sincerely appreciate your input, as it helps us identify areas for improvement.We regret to hear that your experience did not meet your expectations, particularly in terms of room size, heating, and water pressure. Please accept our apologies for any discomfort you may have experienced. We take your comments seriously and will review these aspects to ensure a more pleasant stay for our guests in the future.If you have any additional details or specific suggestions that you would like to share, please feel free to let us know. Your insights are invaluable as we continuously strive to enhance the quality of our services.We appreciate your choosing Pestana Porto A Brasileira, and we hope to have the opportunity to better serve you in the future.Kind regards,Bruno OliveiraFront Office Manager

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not a 5* experience
The hotel was in a great location but so are other ones with a better experience. For a 5* hotel, it was a rather disappointing experience. Not was rather cold and not welcoming. Two nights in a row we had to wait for some guest to open the door because there was no hotel staff available in the facility. Sadly, this has been a repeating experience with the hotels from the pestana group.
Stayed 2 nights in Dec 2023
Response from Bruno Oliveira on 13 Jan 2024
Dear Mr./Mrs. Hotels.com User, Thank you for sharing your feedback regarding your recent stay at Pestana Porto A Brasileira. We appreciate your candid comments and regret to learn that your experience did not meet your expectations.We sincerely apologize for any inconvenience you faced during your stay. It's disheartening to hear that the atmosphere was not as warm and welcoming as it should have been. Providing a comfortable and inviting environment for our guests is of utmost importance, and we regret that we fell short in this regard.We also apologize for the inconvenience you faced regarding the door access. Please allow us to clarify that we have staff available 24 hours a day to assist with any guest needs. However, we understand that any delay or inconvenience is not in line with the high standards we aim to uphold. Rest assured, we will address this specific issue to prevent it from reoccurring in the future.Your feedback is invaluable to us as it helps us identify areas for improvement. We understand the importance of consistency in service across our hotels, and we are committed to addressing these issues promptly.We would like to assure you that your comments will be shared with the management team, and corrective measures will be taken to enhance the overall guest experience. We genuinely appreciate your patience and understanding.If you would be open to further discussing your experience or if there's anything specific you'd like us to address, please feel free to reach out directly. We value your input and hope to have the opportunity to regain your trust in the future.Thank you for bringing these matters to our attention.Kind regards,Bruno OliveiraFront Office Manager

10/10 Excellent

Lisa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and courteous and the property is wonderful. The only drawback is that the hotel is smack in the middle of a city-wide road/subway construction project which makes access a challenge. It is in a great location for site seeing - but we recommend an Uber for the return as it’s a wicked uphill hike.
Stayed 1 night in Dec 2023
Response from Bruno Oliveira on 19 Dec 2023
Dear Mrs. Lisa, Thank you for taking the time to share your feedback about your experience at Pestana Porto a Brasileira. We are pleased to hear that you found our staff to be helpful and courteous, and that you enjoyed the property.We understand that the city-wide road and subway construction project may have presented challenges during your stay. We appreciate your understanding and recommendations for using Uber for the return, especially considering the uphill terrain.Your feedback is valuable to us, and we apologize for any inconvenience caused by the construction. We hope that despite this, you were able to enjoy the central location for sightseeing.If you have any further comments or suggestions, or if there's anything specific you would like to highlight, please feel free to share. We look forward to the possibility of welcoming you back to Pestana Porto a Brasileira in the future.Best Regards,Bruno OliveiraFront Office Manager

10/10 Excellent

Tudor, Bucharest - Sector 2

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money
Stayed 4 nights in Nov 2023
Response from Bruno Oliveira on 19 Dec 2023
Dear Mr. Tudo,Thank you for considering the value for money aspect during your stay at Pestana Porto a Brasileira. We appreciate your feedback and would like to ensure that our guests receive a high level of satisfaction and value for their investment.If there are any specific aspects you would like to highlight or if you have any suggestions on how we can further enhance the value for money provided, please feel free to share your insights.We are committed to continuous improvement and want to make sure that every guest has a positive and rewarding experience at our hotel. Thank you for choosing Pestana Porto a Brasileira, and we hope to have the pleasure of welcoming you back in the future.Best Regards,Bruno OliveiraFront Office Manager

10/10 Excellent

Soo Yei

Stayed 3 nights in Dec 2023
Response from Bruno Oliveira on 19 Dec 2023
Dear Mr. Soo Yei,We're delighted to hear that your experience at Pestana Porto a Brasileira was perfect! Your satisfaction is our priority, and we appreciate your positive feedback.If there's anything specific that contributed to making your stay perfect or if you have any suggestions for improvement, please feel free to share.Thank you for choosing Pestana Porto a Brasileira. We look forward to the opportunity of welcoming you back in the future.Best Regards,Bruno OliveiraFront Office Manager

10/10 Excellent

Galeane

Liked: Cleanliness, staff & service, property conditions & facilities
A wonderful hotel and location is amazing!
Stayed 3 nights in Nov 2023
Response from Bruno Oliveira on 5 Dec 2023
Dear Galeane,Thank you for your kind words! We're thrilled to hear that you found Pestana Porto a Brasileira to be a wonderful hotel, and that you were pleased with the amazing location.If there are any specific aspects of your stay that you'd like to highlight or if there's anything you particularly enjoyed, please feel free to let us know. We appreciate your feedback and hope to have the pleasure of welcoming you back to our hotel in the future.Thank you for choosing Pestana Porto a Brasileira!Best regards,Bruno OliveiraFront Office Manager

10/10 Excellent

Rhonda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel in the centre of old Porto. Easy walk to the cathedral, shops and Sao Bento station. Clean, spacious room. A bit noisy because of work being done on the road but overall would recommend
Stayed 2 nights in Nov 2023
Response from Bruno Oliveira on 1 Dec 2023
Dear Mrs. RhondaThank you for sharing your positive experience at Pestana Porto a Brasileira. We're thrilled to hear that you found our hotel wonderful, with its central location in old Porto making it easy to walk to key attractions like the cathedral, shops, and Sao Bento station.We appreciate your understanding regarding the noise from road work and are glad that it did not overshadow your overall experience. Thank you for recommending Pestana Porto a Brasileira! If you have any specific comments or if there's anything else you particularly enjoyed during your stay, feel free to share.We look forward to the opportunity to welcome you back in the future. Thank you for choosing Pestana Porto a Brasileira!Best regards,Bruno OliveiraFront Office Manager

10/10 Excellent

Bruno

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super great location, easy to go anywhere , staff is a very friendly, room super clean rightly recommend.
Stayed 3 nights in Nov 2023
Response from Bruno Oliveira on 1 Dec 2023
Dear Mr. BrunoThank you for taking the time to share your positive experience at Pestana Porto a Brasileira. We're thrilled to hear that you found our hotel to have a super great location, making it easy to go anywhere in the city. We're also glad to know that you appreciated the friendly staff, the cleanliness of the room, and that you would recommend our hotel.If there's anything specific you enjoyed during your stay or if you have any suggestions, please feel free to share. We appreciate your recommendation and hope to have the pleasure of welcoming you back to Pestana Porto a Brasileira in the future.Thank you for choosing our hotel!Best regards,Bruno OliveiraFront Office Manager

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here- very centrally located and easily walkable to multiple parts of the city. There is considerable construction right outside the hotel but it was only during the day. Overall great hotel and would recommend.
Stayed 3 nights in Nov 2023
Response from Bruno Oliveira on 23 Nov 2023
Dear Mrs. Katie,Thank you for taking the time to share your positive experience at Pestana Porto a Brasileira. We are delighted to hear that you enjoyed your stay and found the central location convenient for exploring various parts of the city.We appreciate your understanding regarding the construction outside the hotel and are glad it did not significantly impact your overall experience.Thank you for recommending Pestana Porto a Brasileira! We look forward to the opportunity to welcome you back in the future. If you have any further comments or if there's anything specific you enjoyed during your stay, feel free to share.Best regards,Bruno OliveiraFront Office Manager

8/10 Good

Ludek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Bruno Oliveira on 23 Nov 2023
Dear Mr. Ludek,Thank you for your positive feedback! We are thrilled to hear that you had a great experience at Pestana Porto a Brasileira. If you have any specific comments or if there's anything you particularly enjoyed during your stay, feel free to share.We appreciate your choice in staying with us, and we look forward to welcoming you back in the future. If you have any further questions or requests, don't hesitate to let us know.Thank you for choosing Pestana Porto a Brasileira!Best regards,Bruno OliveiraFront Office Manager

8/10 Good

Katia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel,
Stayed 2 nights in Nov 2023
Response from Bruno Oliveira on 23 Nov 2023
Dear Mrs. Katia, Thank you for your positive feedback! We are thrilled to hear that you had a great experience at Pestana Porto a Brasileira. If you have any specific comments or if there's anything you particularly enjoyed during your stay, feel free to share.We appreciate your choice in staying with us, and we look forward to welcoming you back in the future. If you have any further questions or requests, don't hesitate to let us know.Thank you for choosing Pestana Porto a Brasileira!Best regards,Bruno OliveiraFront Office Manager

10/10 Excellent

Alfredo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love how soon as we walked in the door we were immediately welcomed. We were offered wine which was fantastic. Rooms were spotless and beautiful. The hotel had this chic vibe to it.
Stayed 5 nights in Nov 2023
Response from Bruno Oliveira on 14 Nov 2023
Dear Mr. Alfredo,Thank you for sharing your positive experience at Pestana Porto a Brasileira.We are delighted to hear that you felt immediately welcomed upon walking in the door and that you enjoyed the fantastic wine offered. It's wonderful to know that the rooms were spotless and beautiful, and you appreciated the chic vibe of the hotel.We look forward to the pleasure of welcoming you back for another delightful stay.Warm regards,Bruno OliveiraFront Office Manager

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My place in Porto. It’s perfect
Perfect hotel for our stay. The only drawback is the construction of the new Metro in the neighborhood but that certainly wasn’t their fault! Location is ideal for walking to major landmarks and charming side streets, as well as nearby St Caterina the main shopping street. Hotel is super clean and organized. Cafe/restaurant next door is a perfect compliment to hotel with great breakfast or food throughout day. No complaints! I’d stay again!
Stayed 4 nights in Nov 2023
Response from Bruno Oliveira on 14 Nov 2023
Dear Mrs Kathy,Thank you for sharing your wonderful feedback about your stay at Pestana Porto a Brasileira.We are pleased to hear that the hotel was perfect for your stay and that you found the location ideal for exploring major landmarks and charming side streets. We appreciate your understanding regarding the construction of the new Metro in the neighborhood.It's great to know that you found the hotel super clean and organized. We're also delighted that you enjoyed the cafe/restaurant next door and the great breakfast and food options throughout the day.We look forward to the pleasure of welcoming you back for another excellent stay. Thank you for your positive recommendation.Warm regards,Bruno OliveiraFront Office Manager

10/10 Excellent

Boris

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, comfortable hotel, great location, friendly staff. Pedro at the front desk was phenomenal, all his restaurant recommendations turned out to be exceptional. I highly recommend this place
Response from Bruno Oliveira on 14 Nov 2023
Dear Mr. Boris, Thank you for taking the time to share your positive experience at Pestana Porto a Brasileira.We are delighted to hear that you found the hotel nice and comfortable, with a great location. It's especially rewarding to know that Pedro at the front desk provided exceptional service, and his restaurant recommendations enhanced your overall experience. Your recommendation is greatly appreciated.We look forward to the pleasure of welcoming you back for another outstanding stay.Warm regards,Bruno OliveiraFront Office Manager

10/10 Excellent

Kirk

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel walkable to attractions. Easy parking in nearby garage and great breakfast.
Stayed 2 nights in Oct 2023
Response from Bruno Oliveira on 8 Nov 2023
Dear Mr. Kirk, Thank you for sharing your positive experience at Pestana Porto a Brasileira.We're delighted that you found our hotel conveniently located within walking distance of attractions, and that the nearby parking garage and breakfast met your expectations. Your kind feedback is truly appreciated.We look forward to welcoming you back for another enjoyable stay.Warm regards,Bruno OliveiraFront Office Manager

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Bruno Oliveira on 8 Nov 2023
Dear Mr. Jaime,Thank you for sharing your positive experience at Pestana Porto a Brasileira.We look forward to welcoming you back for another enjoyable stay.Warm regards,Bruno Oliveira

10/10 Excellent

Roya

Stayed 2 nights in Jun 2023
Response from Bruno Oliveira on 1 Dec 2023
Dear Mrs. RoyaThank you for taking the time to share your positive experience at Pestana Porto a Brasileira. If there's anything specific you enjoyed during your stay or if you have any suggestions, please feel free to share. We appreciate your recommendation and hope to have the pleasure of welcoming you back to Pestana Porto a Brasileira in the future.Thank you for choosing our hotel!Best regards,Bruno OliveiraFront Office Manager

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was exceptional. On learning this was my first trip to Brazil, they spent a good 40 minutes going over a map and explaining the sights and giving recommendations based on what I was looking for.
Stayed 4 nights in Oct 2023
Response from Bruno Oliveira on 3 Nov 2023
Dear Mrs. Susan, Thank you for sharing your wonderful experience at Pestana Porto a Brasileira.We are thrilled to hear that your stay with us was exceptional and that our team went above and beyond to ensure your first trip to Brasileira was memorable. It's heartwarming to know that our staff dedicated time—nearly 40 minutes—to guide you through a map, explain the local sights, and offer tailored recommendations based on your preferences. Providing personalized and insightful recommendations is a cornerstone of our commitment to exceptional guest service.We truly appreciate your kind words and are delighted that we could assist in making your visit more enriching and enjoyable. Your satisfaction is our utmost priority, and we aim to provide every guest with a remarkable and personalized experience.Should your travels bring you back to Brasileira, it would be our pleasure to welcome you again and assist in making your stay equally exceptional.Thank you once more for choosing Pestana Porto a Brasileira.Warm regards,Bruno OliveiraFront Office Manager

10/10 Excellent

richard j, Mesquite

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely professional and helpful people .!
Stayed 4 nights in Oct 2023
Response from Bruno Oliveira on 3 Nov 2023
Dear Mr. Richard j,Thank you for taking the time to share your experience with us at Pestana Porto a Brasileira.We are thrilled to receive your kind words about the professionalism and helpfulness of our team. Providing exceptional service is at the core of our commitment, and it is truly gratifying to know that our efforts resonated with you during your stay.Our team takes great pride in delivering the highest standards of hospitality and ensuring our guests have a seamless and enjoyable experience. Your acknowledgment of their professionalism and helpfulness serves as a tremendous motivation to continue our dedication to delivering outstanding service.Should your future travels bring you back our way, it would be our pleasure to welcome you once more and provide you with the same level of professional and helpful service that you experienced previously.Thank you once again for choosing Pestana Porto a Brasileira. If there's anything further we can assist you with, please do not hesitate to reach out.Warm regards,Bruno OliveiraFront Office Manager

6/10 Okay

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Small hotel rooms considering I reserved a suite. There was an absence of drawers and closet space. Room was very dark until I complained. bathroom had no counter. Staff was excellent.
Stayed 3 nights in Oct 2023
Response from Bruno Oliveira on 3 Nov 2023
Dear Mr. Lawrence,Thank you for sharing your recent experience at Pestana Porto a Brasileira. Your feedback is greatly appreciated and crucial for our continuous improvement.We regret to learn that the size of the suite fell short of your expectations, especially concerning the absence of drawers and closet space. Please accept our apologies for any inconvenience caused by this oversight. Your comments regarding the room being initially dark have been duly noted, and we're glad we could address this upon your complaint.Regarding the bathroom, we understand your concerns about the absence of a counter. Your feedback regarding these aspects of the room is truly valuable and will be taken into serious consideration as we continually seek to enhance our guests' experiences.However, we are elated to hear that our staff provided you with excellent service. Their dedication to ensuring our guests have a pleasant and comfortable stay is one of our top priorities.Please know that your comments will be used to make necessary improvements to ensure a more satisfactory experience for our future guests.If your travels bring you back to the area, we would appreciate the opportunity to provide you with a more favorable experience.Thank you once again for your valuable feedback.Warm regards,Bruno OliveiraFront Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great!
It was a great stay! Everyone should go there.
Stayed 4 nights in Oct 2023
Response from Bruno Oliveira on 3 Nov 2023
Dear Guest,Thank you for sharing your positive experience at our hotel!We are delighted to hear that you had a great stay at Pestana Porto a Brasileira. Your recommendation means a lot to us and we are truly grateful for your kind words.We strive to provide all our guests with a wonderful and memorable experience, and it's fantastic to know that we succeeded in making your stay enjoyable.Should your future plans include a return to Porto, we would be honored to welcome you back for another exceptional stay.Thank you for choosing Pestana Porto a Brasileira.Warm regards,

10/10 Excellent

Grace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 3 nights in Oct 2023
Response from Bruno Oliveira on 26 Oct 2023
Dear Mrs. Grace,Thank you for your kind words! We're thrilled to hear that you found Pestana Porto - A Brasileira to be an excellent hotel.Our team is dedicated to providing the best possible experience for our guests, and it's always rewarding to receive such positive feedback.If you have any more comments or specific highlights of your stay that you'd like to share, or if there's anything we can do to make your next stay even more exceptional, please don't hesitate to let us know. We look forward to welcoming you back in the future!Best regards,Bruno OliveiraFront Office Manager

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel and wonderful helpfull staff. Perfectly located. A quite place to recharge. Staff recommended two excellent restaurants. Want to stay again.
Stayed 4 nights in Oct 2023
Response from Bruno Oliveira on 27 Oct 2023
Dear Mr. Gary, Thank you for your wonderful review! We are thrilled to hear that you had a great experience at our hotel and that you found our staff to be helpful and our location convenient.It's fantastic to know that you enjoyed your stay and that our restaurant recommendations met your expectations. We look forward to having you stay with us again in the future. If you have any more feedback or if there's anything specific you'd like during your next visit, please don't hesitate to reach out.We appreciate your kind words, and we are here to provide you with another fantastic experience whenever you return.Best regards,Bruno OliveiraFront Office Manager

8/10 Good

Henry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located and walk-able to most of the sites in the city. Plenty of eating options in a wide price range. The staff are nice and helpful.
Stayed 2 nights in Oct 2023
Response from Bruno Oliveira on 27 Oct 2023
Dear Mr. Henry, Thank you for sharing your positive feedback about our central location and the helpfulness of our staff. We're delighted to hear that you found our hotel convenient for exploring the city and that our team provided you with a pleasant experience. Should you have any more to share or need any assistance in the future, please don't hesitate to reach out. We hope to have the pleasure of welcoming you back in the future!Kind regards, Bruno OliveiraFront Office Manager

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
We've stayed for two nights, great location, spacious quiet room, comfortable bed, would recommend !
Stayed 2 nights in Oct 2023
Response from Bruno Oliveira on 3 Nov 2023
Dear Guest,Thank you for choosing to stay at Pestana Porto a Brasileira and for taking the time to share your experience.We are thrilled to hear that you enjoyed your two-night stay with us and that you found our location to be convenient. It's wonderful to know that you appreciated the spacious and quiet room, along with the comfortable bed for a restful experience.Your recommendation means a lot to us, and we sincerely appreciate your kind words. Providing a comfortable and enjoyable stay for our guests is our top priority, and we're delighted that we could meet your expectations.We look forward to welcoming you back on your next visit to Porto. Should you need any assistance with future reservations or have any special requests, please feel free to contact us.Warm regards,

10/10 Excellent

Belinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were so helpful and always there to help and suggest places to visit and eat, thank you
Stayed 3 nights in Sep 2023
Response from Bruno Oliveira on 27 Oct 2023
Dear Mrs. Belinda, Thank you for your kind words! We're delighted to hear that our staff were helpful and made your stay enjoyable. Providing excellent service and offering recommendations to enhance our guests' experiences is a top priority for us. We hope to have the pleasure of welcoming you back to the Pestana Porto - A Brasileira in the near future. If there's anything specific you'd like during your next visit, please let us know, and we'll be happy to assist you.Kind regards, Bruno OliveiraFront Office Manager

10/10 Excellent

Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Bruno Oliveira on 27 Oct 2023
Dear Mr. Lorenzo, Thank you for your wonderful review! We are thrilled to hear that you had a great experience at our hotel and that you found our staff to be helpful and our location convenient.Best regards,Bruno OliveiraFront Office Manager

10/10 Excellent

Janice

Stayed 2 nights in Sep 2023
Response from Bruno Oliveira on 27 Oct 2023
Dear Mrs. Janice, Thank you for your wonderful review! We are thrilled to hear that you had a great experience at our hotel and that you found our staff to be helpful and our location convenient.Best regards,Bruno OliveiraFront Office Manager

8/10 Good

Christopher

Liked: Property conditions & facilities, room comfort
👍
Had some challenges with the efficiency of the service…but all-in-all was a good stay. Great location!
Stayed 1 night in Sep 2023
Response from Bruno Oliveira on 3 Nov 2023
Dear Guest,Thank you for sharing your experience at Pestana Porto a Brasileira.We appreciate your feedback regarding the challenges you faced with the efficiency of our service. We sincerely apologize for any inconvenience caused. Rest assured, we take your comments seriously and will address these concerns internally to improve our service standards.Nevertheless, we're pleased to hear that overall, you had a good stay. It's fantastic to know that you enjoyed our great location.We value your feedback as it helps us to enhance the experiences of our guests. If your future travels bring you back to Porto, we hope to have the opportunity to provide you with an even better experience.Thank you for choosing our hotel.Warm regards,

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hello Porto
Beautiful hotel in the middle of it all. The staff is very friendly and most helpful. Nice fresh rooms and bathrooms. Amazing bed for a good night sleep after a long day of sightseeing, which is all within walking distance of the hotel. While the street is a bit noisy- the windows are modern and keep the noise on the outside. Also, they do not have parking on/under the property but there is parking (EV charge available) just one block away and the hotel offers a discount for use. Highly recommend- and will recommend this hotel for anyone planning a visit to Porto.
Stayed 1 night in Sep 2023
Response from Bruno Oliveira on 3 Nov 2023
Dear Esteemed Guest,Thank you for taking the time to share your wonderful experience at Pestana Porto a Brasileira.We're thrilled to learn that you found our hotel beautiful and conveniently located in the heart of everything. It's delightful to hear that our friendly and helpful staff, along with our fresh rooms and bathrooms, contributed to a pleasant stay for you.We are pleased that you enjoyed a restful night's sleep on our amazing beds after a long day of exploring the city, which is within walking distance from the hotel. We're glad that the modern windows effectively kept the street noise outside, ensuring a peaceful atmosphere within.While we do not have on-site parking, it's great to know that you found convenient parking just a block away with EV charging available and appreciated the discount offered by the hotel.Thank you for your kind recommendation. It's an honor to know that you highly recommend our hotel to others planning a visit to Porto.We look forward to welcoming you or your recommended guests back for another exceptional stay in the future.Warm regards,

10/10 Excellent

Gabriel Jorge

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and accomadating.
Stayed 6 nights in Sep 2023
Response from Bruno Oliveira on 27 Sept 2023
Dear Mr. GabrielThank you for sharing your feedback! We're delighted to hear that you encountered friendly staff during your stay. Friendly and attentive staff can significantly enhance the overall experience at a hotel. If you have any more comments or if there's anything specific you'd like to share about your stay, please feel free to let us know. We're here to assist you further if needed!Warm regards, Bruno OliveiraFront Office Manager

10/10 Excellent

Cristiano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room Staff very helpful
Stayed 4 nights in Sep 2023
Response from Bruno Oliveira on 27 Sept 2023
Dear Mr. CristianoThank you for sharing your feedback! We're delighted to hear that you encountered friendly staff during your stay. Friendly and attentive staff can significantly enhance the overall experience at a hotel. If you have any more comments or if there's anything specific you'd like to share about your stay, please feel free to let us know. We're here to assist you further if needed!Warm regards, Bruno OliveiraFront Office Manager

10/10 Excellent

homa

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 3 nights in Sep 2023
Response from Bruno Oliveira on 27 Sept 2023
Dear Mrs. homa,Thank you for sharing your feedback! We're delighted to hear that you encountered friendly staff during your stay. Friendly and attentive staff can significantly enhance the overall experience at a hotel. If you have any more comments or if there's anything specific you'd like to share about your stay, please feel free to let us know. We're here to assist you further if needed!Warm regards, Bruno OliveiraFront Office Manager