Potters Bar Holidays

The property is beautifully designed inside and out, but the service overall was inconsistent and the room photos online did not match the room I was assigned - it was somewhat smaller and had a much smaller bathroom that was missing the bathtub altogether. They changed their menu to the spring offerings during my stay and I felt like I was their menu tester or something bc most items I ordered did not match the menu descriptions (a spinach reduction and thyme herb chicken instead of grilled chicken and basil reduction on a buratta salad, malted & cultured butter w bread instead of simple whipped butter as indicated). Mohammed at reception was very accommodating as were the two bartenders, but overall service was not up to par, even for a 4 star hotel.

Clean rooms. Great staff! Super friendly! 😊

I stayed here for two nights in April. I chose a room without windows, but i didn’t realize it would be located in the basement, which was a bit disappointing. The layout of the floor felt almost like a hospital, and the space was noticeably cold. The breakfast dining hall was unexpectedly large. While some may appreciate the size, i personally prefer a more intimate setting with fewer people. On the positive side, there was a good variety of food available, and everything was fresh each morning.

Staff was very attentive! Room was very clean. Spa was amazing! Breakfast was great! Would definitely stay again!