Prestonfield Holidays

Beautiful gardens surround what clearly was a stunning manor house in its day. Met at reception by a cheerful helpful lass who soon had us booked in. Room was very dated and tired and desperately needed a full refresh. A questionable mark on the bed valance caused concern. The bath plug spun wildly and wouldn't seal meaning a bath was out the question. Saying that there was no shortage of hot water for a shower. We slept well enough and beds were comfortable. Breakfast was nothing short of a comedy sketch, the only people missing were Manuel and Polly. Cooked breakfast eventually arrived and was edible, other than the fried egg which was like a frisbee. Enjoyed our swim the following morning. Pool was clean and warm but I couldn’t find an unoccupied locker that would actually lock. These things generally come down to value for money versus expectations. We have stayed at some outstanding hotels all over the UK but they cost a small fortune. We paid brass buttons for our one night stay and as an overall experience it was enjoyable and actually quite funny at times. Staff were friendly and chatty which in our book goes a long way in making up for some of Faulty Towers moments. If you can get a storming good deal and you are of a relaxed and easy going disposition like us there's no reason not to book. If you are looking for a flawless experience and paying full price I'd look elsewhere.

Beautiful room, great staff

Lovely hotel. Fantastic breakfast.

Excellent hotel, in a very good location, close to everything. The maintenance of one of the just two elevators was a real pain. Everything else, was very good.

Lovely hotel, excellent staff. The hotel contacted us prior to our arrival to check our estimated arrival time…. I don’t think the reception desk is manned full time, so this is a smart way to ensure there is someone there to meet you. The staff were super helpful and friendly. Our room was on the very top floor so it was quite a climb, however the offer to help with luggage was there. Being an old building, there’s no lift, so this isn’t the place for you if you have mobility issues! We arrived slightly early and fortunately our room was ready, so we were able to check in right away. The room was clean and spacious- the sofa bed for our 12 year old was already made up. L’Occitane toiletries in the bathroom were a lovely touch, plus bottled water in the fridge too. Coffee machine, kettle, biscuits etc all there for us. The bathroom was clean and modern, with lovely fluffy towels. Surprisingly there was housekeeping even though we were only there for 2 nights. Breakfast was really nice….. a buffet style continental plus cooked options made fresh to order. Everything was lovely and well presented. Again the staff in the breakfast room were lovely. We received a message before we left asking for our approximate departure time, again I assume to ensure the desk was manned. Very smooth checkout process. We were able to leave our luggage to enable us to explore the city on our last day without carting bulky cases around with us. Would absolutely recommend.