Toronto Hotel Guide - Princess of Wales Theatre hotels in Toronto, Canada.

"I’ve stayed here twice now since their opening . The staff is excellent . They are kind , they are friendly and accommodating. This is how you do service "

"Clean and large room"

"Clean rooms. Great staff "

"Room was clean and quiet."

"Room floors were so dirty. Staff was great, breakfast was great, location great."

"Clean room with surprise upgrade makes us feel important to you. Love the location. "

"The staff was absolutely "

"Very clean, helpful staff, great location. "

"The 4-star rating at Union Hotel is a joke and does not reflect reality. Do not book here. We arrived at 2:00 a.m. after a delayed flight with a reservation confirmed over a month in advance. Despite this, the front desk told us no room was prepared. We were forced to wait in the lobby while they hastily cleaned a room that had only just become vacant. Being told at 2:00 a.m. that a confirmed booking isn't ready is a total failure of their system. The rest of the stay was equally substandard. The Wi-Fi was non-functional the entire time, forcing me to rely on my own cellular data for essential tasks. Breakfast was poor, with low-quality food and undrinkable coffee. To top it off, the staff showed zero accountability. When I raised these issues, they dismissed me by claiming they couldn't offer compensation because I booked through Expedia. This is a pathetic excuse for a service provider. The Union Hotel is responsible for the quality of the stay regardless of how the room was paid for. They take your money but fail on the most basic hospitality standards. Stay elsewhere."