Puerto Aventuras Hotel Guide - Hotels with Spa in Puerto Aventuras, Quintana Roo

"Maid service was great but somewhat some things were forgotten...not enough coffee...cleaning rags left...overall not really anything big...the honestly of your staff is amazing and so much appreciated. My daughter in another room forgot to close their safe....nothing was touched...Another daughter left out a precious necklace...moved it but not taken...we will certainly come again!"

"Amenities"

"Check in was the worst part almost 2 hrs & maybe 4 couples in front of us. No refreshments at check in. Other than that it was amazing!!!!! Would definitely go again. If I can be notified of deals I would make it my next destination!"

"Excelente servicio, todo el personal muy amable y atento"

"Clean room. Great staff. Very friendly and welcoming. Food at oceana and Gohan is excellent. Clean property and pools."

"The staff and service was amazing. Every meal was a unique and flavorful experience. The hydrotherapy is a must add to your stay."

"This was one of or the best tropical vacation I have been on and I’ve been on a few. This hotel is gorgeous and the staff was so very very friendly!! You can’t go wrong with this place it really is paradise!!"

"The room and the staff were superb! The lower rate room we got, was backed up to an unknown property that had many dogs that barked through the day. Sounded like a dog fighting ring mid afternoon. Otherwise everything was great"

"The room was big and beautiful. There was a slight water leak in my room but the staff was constantly working to fix, maintain, and update unused rooms. The staff was all great and very accommodating, including the cleaning staff, who took care of everyone."