Puerto de la Cruz Holidays

Overall a great hotel. Strong points are as follows; quite tidy and neat in the communal areas, good food at the breakfast and dinner buffets, polite staff, brilliantly easy access to the pool, complimentary cava in the afternoons, breathtaking views from the sea facing room! So pretty strong on most fronts. Negatives are as follows; caters mostly to German travellers but would certainly help if English proficiency was stronger amongst reception. Needless to say they were extremely helpful and did their best to understand me and my requests, so this is a minor (more of an experience thing than a functional thing). The next negative was with room cleanliness- now dont get me wrong they are spotless to the naked eye! But I did find a couple of light-ish wood louse looking creatures, once crawling up the bed and another time on arrival inside the cupboard. The housekeeping staff were awesome though, and did a fantastic job at cleaning the room each time they attended. So for this reason I only deducted one star for cleanliness. At least there weren’t any bed bugs. Facilities I gave a three because for starters, the gym is tiny- very difficult to get a workout in there when it was busy. I was expecting it to be small but some minor tweaks could certainly helped, e.g. making the mirror above the dumbells stretch the width of the wall so both benches can see their reflection. Secondly, some form of paid room service would’ve been nice for lunch.

Very Nice location, direct access to the Beach. All the staff is fantastic from the réception to the restaurant The restaurant is good, offers Nice variety of food, that is changed over days and every evening a différent main plat Rooms are large and in good condition, everything worked, the shower is enormous. Only improvement could be a slightly softer bed (it is 2m wide) Sea view if a must have if you start here

De verdad el staff es es lo mejor de lo mejor siempre con una sonrisa y una amabilidad genial