Puerto de la Cruz Hotels

"This hotel is spread out over a hillside. It has many chill out areas - both sitting and lounging (indoor and outdoor). There are a variety of shops onsite and a supermarket up the road. There is a spa and activities programme but I didn't use either. The rooms are spacious with plenty of storage. The rooms are downhill from the main building. It is a steep hill to get from the rooms to the main building / restaurant. Returning to my room in the evening as a lone female, I didn't feel safe because of the low lighting along the pathway. There is gated access to the beach from the hotel. There is steep gravel hill to get to and from the beautiful beach."

"This hotel was very large, with lots of steps to get anywhere. Only one pool was heated, the smaller pool, and the beds around that pool filled quickly. The food for British visitors was limited and the one shop was not permitted to sell drinks. We were able to purchase water from reception, but other than the bars, there is nothing else local. We got taxi’s too and from jandia centre several times. The hotel staff were really pleasant and accommodating. I found the room cold at night and they brought 3 additional duvets. They were always helpful and kind. The staff in the dining room and on the pool bar were lovely, I just found the hotel a little too big. The room was always cleaned well and we had a really pleasant stay. "

"Apart from a bit of an inconvenience on the first of the six nights we spent there, which was the noise from the generators turned on in the morning due to a power outage, I rate the stay as very enjoyable. Friendly staff, adequate room standard, cleanliness, quality and choice of food (all-inclusive offer), entertainment—everything met our expectations. "

"Not our best holiday by far, can’t put my finger on it But everyone & everything was hard work, felt constantly you were doing something wrong.. The bookings all had to be done on app, for breakfast / lunch / dinner had to be placed night before & if you want to change it omg, it was like I asked them to redecorate!!! You were left standing waiting for table for at least ten minutes , when the place was half empty..( I know they were under staffed ) but I have cancer & a walking stick , which they could see but still left us standing.. The restaurants were all freezing , they left door open & the wind was blowing through & again when I asked them to close the door ( as you could see everyone else was freezing, they didn’t like it !! Breakfast a bird constantly flew in & was nibbling at the bread. The spa booking system the same , you walked to spa & asked to come in & ‘have you booked’ No because I didn’t know it would be cloudy & want to come in & keep warm… you should book first She says… so go to main reception to book in & they tell me to book at spa !!! We had a suite, which was nice but the balcony view was a high solid wall , so when sitting you couldn’t see through.. many other balcony’s had mesh walls, which would have been better. We asked for the my boys suite to have a sofa bed made up & they pulled out a single from under sofa ! The rooms were not emptied of empty bottles / coffee pods everyday.. The noise in bathroom from other toilets flushing was very loud. "

"Lovely wait and room staff"

"Very well run hotel, super friendly and efficient friendly and efficient service. Would highly recommend them. Food great and facilities excellent. Hard to fault"

"Room was very clean steaff nice and friendly everything was there except corkscrew which was provided when i asked at reception bad bits were that we had ants in our aparment (kitchenette area) and outside was a bit smelly i think broken drains . Inside the hotel it was fine. Location was really good -access to miles of fantastic beaches. A car is needed as there were a couple of hotel restaurants and a pharmacy but the mercadona large supermarket about 1 mile away not good if you need entertainment but great if you like more natural surroundings"

"Everyone was spot on, food good,rooms clean,lack of kettle in room,unless rent."

"We stayed at this hotel for a week and overall had a really lovely time. The food was great, the views were beautiful, and there were plenty of pools to choose from. We really appreciated having a separate adults-only area as well as easy access to the beach. The staff at the bar and at reception were fantastic. Always friendly, welcoming, and helpful, and they really made a difference to our experience. Overall, we really enjoyed our stay and would recommend this hotel for its location, facilities and great food."