Puerto Plata Holidays

My wife and I enjoyed a lot. Everything was good so far, the staff was amazing the food, the services me the timeframe response for any needs we had was solved very fast. Would like to mention the amazing service of Andres ( in the main bar of the tropical pool), very attentive, polite and professional in his area. From guest services ( Annel and Angelica Hernandez both they were the ones helping us with some little issues we had on the first day, action that increased a lot our experience). We would definitely comeback.

The staff was friendly and courteous.

The check-in process was a bit tedious, but that was due to Expedia, not the hotel. To keep a positive experience, the hotel staff was very kind and upgraded us to a beautiful room. We were a family of four, including a 7-year-old child, and each of us had our own bed and private bathroom, which was excellent. Everyone was very friendly and welcoming, from the front desk staff to the waiters, and especially the bar staff. The entertainment was excellent; the girl who organized the karaoke had great charisma and energy. The weather was on our side, with sunny days throughout our stay. The food at the Blue Lagoon restaurant was delicious . we absolutely loved it. The entire resort staff is humble, respectful, and very kind. Recommendations: • I didn’t really like the “guagua” shuttle; I think a large golf cart would look better and feel more comfortable. • At the bars, drinks were often served in plastic cups, which takes away from the presentation. However, at the beach they used nicer cups, and we were able to take great photos there.

Note: Picked a VIP room, a promotional booking. Cons: A tour of the property is both a tour and a sales pitch for their membership. Tour is optional as per their policy. Employees are very sales aggressive, their sales pitch is even more aggressive, to the point where you begin to get mad. Food was 4star, maybe a little less. I did not have hot water and asked multiple people repeatedly with no avail. Just make sure you check before unloading your luggage. Some areas are off limits to non-members, but not enough areas to make you angry/annoyed. Would not recommend going outside the resort without a tour guide. Family resort/ retirement vibe, limited mating options. Pop or Soda is limited and most of the time is from a 2 liter. Room was not the same as in the pictures and did not have a ocean view. Pros: Friendly staff outside of sales. Beautiful property, top of the line. Beautiful rooms, cleaning ladies everyday. Facilities/entertainment/ pools 10/10. Family resort/ retirement vibe. Beach access and area is unbelievable plenty of beach beds for everyone, most spots have shade over them as well. Small pools alongside them with two bars and a mini sushi restaurant. Booked a nice restaurant included in the price every night. Access to all the other resorts pools on the property. Shuttle was great. Near Ocean world. If you're able to firmly say no to a sales pitch it's worth going on the tour/sales pitch it'll show you what you have access to/don't. Overall excellent trip.

Viaje en pareja, se pasó espectacular, las comidas, personal atento y amable, las piscinas, la vista del cuarto con vista al mar un 10.