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Hotel Casa Dona Susana by Los Arcos

Property class: 3.5

Choose dates to view prices

Close to Playa de los Muertos and Malecon, Hotel Casa Dona Susana by Los Arcos provides a terrace, a garden and a restaurant. Free in-room WiFi and a snack bar/deli are available to all guests.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Room service
  • Housekeeping
The current price is €91
includes taxes & fees
4 Sept - 5 Sept

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Room options

View all photos for Superior Room

A hotel room with a bed, a dining table, a television, and a wicker chair.

Superior Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

A bedroom with a bed, a wooden nightstand, a dresser, and a mirror.

Standard Room, 1 King Bed

8.0 out of 10
Very good
(75 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About the area

Located near the beach, Hotel Casa Dona Susana by Los Arcos is in Romantic Zone, a neighbourhood in Puerto Vallarta. Cruise Ship Terminal and Nayar Vidanta Golf are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit VidantaWorld and Los Arcos. Vallarta Zoo and Splash Water Park Vallarta are also worth visiting. Take the opportunity to explore the area for water adventures such as scuba diving and other activities like golfing. Visit our Puerto Vallarta travel guide
Map
Manuel M Dieguez No 171, Puerto Vallarta, JAL, 48380

What's nearby

  • A sunset over a hilly town with buildings and a train track.
    Olas Altas Street
    1 min walk - 0.1 km
  • A coastal city with a beach, numerous buildings, and mountains in the background.
    Playa de los Muertos
    2 min walk - 0.2 km
  • A rocky beach with waves at sunset.
    Olas Altas Beach
    2 min walk - 0.2 km
  • A coastal cityscape with a prominent pier, clear blue waters, and a beach area with umbrellas and palm trees.
    Los Muertos Pier
    2 min walk - 0.2 km
  • Tall palm trees against a clear blue sky.
    Cuale Island
    5 min walk - 0.5 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    29 min drive

Restaurants

  • Cuates Y Cuetes
    2 min walk
  • Studs Bear Bar
    4 min walk
  • Tuna Azul
    1 min walk
  • Margarita Grill
    2 min walk
  • La Palapa
    4 min walk

About this property

Hotel Casa Dona Susana by Los Arcos

  • Hotel near Playa de los Muertos
  • Near Malecon, Hotel Casa Dona Susana by Los Arcos provides a terrace, a garden and a restaurant. Free in-room WiFi and a snack bar/deli are available to all guests.
  • You'll also enjoy the following perks during your stay:
    • An outdoor pool
    • Concierge services, a lift and smoke-free property
    • Wedding services, a porter/bellboy and multilingual staff
    • A 24-hour front desk and tour/ticket information
    • Guest reviews speak highly of the pool, helpful staff and location
  • Room features
  • All rooms are individually decorated, and feature comforts such as premium bedding and air conditioning, as well as perks such as free WiFi and safes.
  • Other conveniences in all rooms include:
    • Bathrooms with showers and free toiletries
    • LED TVs with cable channels
    • Wardrobes/cupboards and daily housekeeping

All-inclusive details

  • All-inclusive room rates at Hotel Casa Dona Susana by Los Arcos are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet meals, snacks and select beverages included

Activities and facilities/equipment

  • All on-site activities and use of facilities and equipment are included.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limited on-site parking

Food and drink

  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Garden
  • Terrace

Accessibility

  • Lift

More

  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Room service

More

  • Air conditioning
  • Individual decor
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests who book an all-inclusive rate plan will receive all meals and drinks at the restaurants and bars located at the hotel next door.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

This property welcomes adults only
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Pool access available from 10 AM to 10 PM
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work

Frequently asked questions

Does Hotel Casa Dona Susana by Los Arcos have a pool?

Yes, this property has an outdoor pool. Pool access is from 10 AM to 10 PM.

How much does it cost to stay at Hotel Casa Dona Susana by Los Arcos?

As of 20 Aug 2026, prices found for a 1-night stay for 2 adults at Hotel Casa Dona Susana by Los Arcos on 4 Sept 2026 start from €91, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Casa Dona Susana by Los Arcos pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Casa Dona Susana by Los Arcos?

Limited spots are available.

What time is check-in at Hotel Casa Dona Susana by Los Arcos?

Check-in start time: 3:00 PM; check-in end time: noon.

What time is check-out at Hotel Casa Dona Susana by Los Arcos?

Checkout is at noon.

Are there all-inclusive benefits at Hotel Casa Dona Susana by Los Arcos?

Some rate plans available at this property are all-inclusive.

Where is Hotel Casa Dona Susana by Los Arcos located?

Located in Romantic Zone, this beach hotel is steps away from Olas Altas Street and Playa de los Muertos. Malecon and Bay of Banderas are also within 1 mile (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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