Outdoor pool, pool umbrellas, pool loungers

Reviews of Pinnacle Resorts 180

4 out of 5
Pinnacle Resorts 180
Pulpito 180 Colonia Emiliana Zapata, Puerto Vallarta, JAL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 408 out of 564 reviews" "
Rating 8 - Good. 78 out of 564 reviews" "
Rating 6 - Okay. 37 out of 564 reviews" "
Rating 4 - Poor. 21 out of 564 reviews" "
Rating 2 - Terrible. 20 out of 564 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Bryan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very nice view, pleasant staff, very accommodating
Stayed 4 nights in Nov 2023
Response from Pinncle Reservations on 25 Jan 2024
We are happy that you enjoyed your stay with us and look forward to welcoming you back in the near future!

10/10 Excellent

Keith

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Always stay at Pinnacle because it is in a great location and has wonderful service
Stayed 6 nights in Sep 2023
Response from General Manager on 11 Sept 2023
Dear Keith, We would like to thank you for choosing Pinnacle Resorts on your recent visit to Puerto Vallarta. We look forward to the opportunity to enhance your experience in the near future.

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, room comfort
Great property and location
Stayed 1 night in Jul 2023
Response from Pinnacle Resorts on 31 Jul 2023
Dear John, Thank you for choosing Pinnacle 180. We appreciate your feedback. We hope to welcome you in the near future!

6/10 Okay

daniel

Liked: Cleanliness
Stayed 3 nights in Jul 2023
Response from General Manager on 4 Sept 2023
Dear Daniel, We would like to thank you for choosing Pinnacle Resorts. We look forward to receiving you in the near future and improving your experience.

10/10 Excellent

Arthur

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We have been coming to the Pinnacle properties for several years and have never been disappointed. The staff, the room and the atmosphere is just right for a relaxing PV vacation
Stayed 9 nights in May 2023
Response from General Manager on 29 May 2023
Thank you for your kind words! We are so glad to hear that you have been coming to our properties for several years and that you have always had a great experience. We strive to provide the best possible atmosphere and service for our guests, and we are glad that you have been able to enjoy it. Thank you for your continued support!

6/10 Okay

Maryellen, belfast

Travelled with partner
Disliked: Amenities, property conditions & facilities
This property is in need of some maintenance and upkeep. Our air conditioning unit leaked our entire stay. Our sink clogged and wouldn't drain. Paint chipping off walls, etc. Many more examples that I could give.
Response from General Manager on 18 Jan 2023
Dear Maryellen,First of all, we would like to thank you for choosing Pinnacle Resorts on your recent visit to Puerto Vallarta. We regret that your experience with us was not entirely pleasant as this does not represent the quality that represents us so much. We hope to be able to receive you again in the near future.

10/10 Excellent

Alan, San Diego

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property, close to the beach and dining options. Everyone is very friendly and just a great place to get away for a long or short vacation!
Stayed 1 night in Jan 2023
Response from General Manager on 6 Jan 2023
Dear Alan, It is a pleasure for us to know that we managed to meet your expectations on this occasion and that our facilities were to your complete satisfaction. We will be more than happy to receive you again in our facilities.

10/10 Excellent

kristi

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Loved the decor, the lounge, the pool needs to be heated!
Response from General Manager on 8 Nov 2022
Dear Kristi,Thank you so much for that review. We strive every single day to be better than the day prior. We look forward to hosting you in the near future!

10/10 Excellent

Glen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
great location, well appointed condo/room, close to quite a bit in this section of town. Staff very helpful, pool was great!
Response from General Manager on 3 Nov 2022
Dear Glen,We would like to thank you for the praising review you shared following your recent visit. We are delighted to read that we were able to make an unforgettable experience for you.Thank you very much for your preference, we will be very happy to welcome you back!

6/10 Okay

Erika, Federal Way

Travelled with family, Travelled with family and small children
Liked: Cleanliness
The only think I liked about this hotel was the penthouse where we stayed And the Guys in the bar downstairs were friendly and attentive. Dont expect to be checked in early. Pool water is cold. Front Desk Staff Rude. No Breakfast nothing special. Large deposit That wasn't put back in my credit card till the 9th day.
Stayed 1 night in Aug 2022
Response from General Manager on 17 Oct 2022
Dear Erika,First of all, we would like to thank you for choosing Pinnacle Resorts for your recent visit to Puerto Vallarta.We are sorry to hear that your experience with us was not entirely pleasant, we hope you will give us the opportunity to improve your experience in the near future.

6/10 Okay

Julia Marie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The property itself is attractive and staff is friendly. A huge word of caution though! The tile floors in apt and patio are EXTREMELY slick, in part due to the high humidity/moisture in the air! Within the first 30 minutes in apt, I slipped stepping out of the jacuzzi (note: I am fit and was not under the influence of alcohol) and fractured my wrist in 2 places, had to get stitches on my forehead and sustained a mild concussion. Staff came to room and advised urgent care. I ended up hospitalized for the duration of our vacation. No offer for compensation was made by Pinnacle for the horrible experience. I understand accidents happen, but at the very least the owner of unit 506 should put up a cautionary sign and a handrail by the jacuzzi to avoid potential liability. I wouldn't want anyone's vacation in a lovely location to be ruined by an avoidable injury. That being said, MedAssist is within walking distance and all the nurses and physicians were very kind stabilizing me back to be able to return home. Pros: Clean, gorgeous views. Cons: No safety measures in place surrounding jacuzzi or attempt by Pinnacle to make compensation for this poor experience.
Stayed 3 nights in Sep 2022
Response from General Manager on 21 Sept 2022
Dear Julia,We are very sorry that you had to experience an incident during your vacation. Rest assured that we will take into account all your constructive criticism to continue improving the quality service that characterizes us so much.We hope you will give us the opportunity to welcome you again in the near future.

10/10 Excellent

Jason

Stayed 4 nights in Sep 2022
Response from General Manager on 6 Jan 2023
Dear Jason, It is a pleasure for us to know that we managed to meet your expectations on this occasion and that our facilities were to your complete satisfaction. We will be more than happy to receive you again in our facilities.

10/10 Excellent

Tenesha

Liked: Cleanliness, amenities, property conditions & facilities
Ok
Stayed 3 nights in Sep 2022
Response from General Manager on 17 Oct 2022
Dear Tenesha,We're so happy to see that we continue fulfilling our commitment to create unique experiences and offering our guests the service they deserve.Thank you so much for choosing us and we look forward to welcoming you back very soon.

10/10 Excellent

Barbara

Travelled with partner
Liked: Property conditions & facilities
The nicest place we have ever stayed! Great location beautiful spacious accommodations, lovely gracious staff.
Stayed 3 nights in Sep 2022
Response from General Manager on 8 Sept 2022
Dear Barbara,It is a pleasure for us to know that we managed to meet your expectations on this occasion and that our facilities were to your complete satisfaction.We hope to welcome you again in the near future.

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely loved this 2br unit. The property is great and the balcony is soooo nice. Only downside was the ac in the bedroom didn't work right. Other than that i would definately stay again. Hopefully soon!
Stayed 4 nights in Aug 2022
Response from General Manager on 31 Aug 2022
Dear Todd, It is a pleasure for us to know that we managed to meet your expectations on this occasion and that our facilities were to your complete satisfaction. We will be more than happy to receive you again in our facilities.

10/10 Excellent

Juan Manuel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Highly recommend this hotel.
Stayed 3 nights in Aug 2022
Response from General Manager on 17 Oct 2022
Dear Juan Manuel:Thank you very much for taking the time to write an opinion. We are honored that we continue to be your preferred host here in Puerto Vallarta, we promise to work hard to maintain your trust. Looking forward to see you soon!

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very nice establishment will definitely come back!!
Stayed 2 nights in Aug 2022
Response from General Manager on 8 Aug 2022
Dear Jose, It is a pleasure for us to know that we managed to meet your expectations on this occasion and that our facilities were to your complete satisfaction. We will be more than happy to receive you again in our facilities.

10/10 Excellent

Salvador

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great luxury hotel with an amazing infinity bar pool, and breath taking views. Staff was courteous and helpful. Walking distance to the beach, restaurants, bars, clubs and other venues. Highly recommended👍
Stayed 3 nights in Aug 2022
Response from General Manager on 8 Aug 2022
Dear Savior, We would like to thank you for choosing Pinnacle Resorts for your recent visit to Puerto Vallarta. It is a pleasure for us to know that we managed to meet your expectations on this occasion and that our facilities were to your complete satisfaction. We hope to welcome you back soon.

2/10 Terrible

Dennis

Stayed 3 nights in Aug 2022
Response from General Manager on 6 Aug 2022
Dear Dennis, We are sorry to hear that we were unable to meet your expectations on this occasion. We hope you will give us the opportunity to welcome you again in the future and try to change your opinion.

10/10 Excellent

melissa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved Pinnacle 180. We had the perfect room with the best view! It’s in Zona Romantica but away from the noise. The hotel sits on a hill but has a free funicular to takes us to our hotel so we weren’t deterred to go out for something small like coffee, churros or ice cream. The Malecon was an easy walk away, ~ 5 minutes. The room has everything you need to cook a full spread if you like. Gresy was our housekeeper and did a fabulous job. Although I wish we had the option to decline washing our linens and towels daily. We come from drought-ridden California so we’re conscious about water conservation. We finally figured out we could just write a note in our broken Spanish. The infinity pool was refreshing although small, and had a beautiful view. Poolside drinks and food was excellent, loved the berry salad and taquitos!! The only downside was that the closest beach, Los Muertos, was not the most scenic and quite crowded but you can catch all the private boats and water taxis from the iconic pier to seeks other beaches and action elsewhere. Conchas Chinas beach was much more scenic and apparently if the water is calm, you’d be able to snorkel from there. Luckily, it’s a few Uber bucks away. If you’re looking to hang out at a large resort and plan to spend most of your time there, this is not really your place. To me, this hotel was a gorgeous place to relax, but also a great place to be near the restaurants and action! We’d rebook here in a heartbeat!
Stayed 5 nights in Jul 2022

2/10 Terrible

Isabel

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Horrible staff very rude and inhuman
Stayed 3 nights in Jul 2022

10/10 Excellent

Raymond

Stayed 4 nights in Jul 2022

8/10 Good

Randy j

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, great views!
Stayed 5 nights in Jul 2022
Response from General Manager on 27 Jul 2022
Dear Randy: Thank you for providing us the opportunity of hosting you at Pinnacle Resorts and for taking the time to share your experience with us. I am pleased to read that you had an amazing experience and that our team has done a great job taking care of every detail during your stay. It will be an honor for Pinnacle resorts to have you back and offer you our sincere hospitality on your next visit. Kind regards

2/10 Terrible

James

Disliked: Cleanliness, amenities, property conditions & facilities
Ant and insect infestation in room
Stayed 1 night in Jul 2022
Response from General Manager on 25 Jul 2022
Dear James, First of all, we would like to thank you for choosing Pinnacle Resorts for your recent visit to Puerto Vallarta. We are sorry to hear that on this occasion we were unable to meet your expectations, we hope to see you again soon.

2/10 Terrible

James

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Infested with ants, bugs, insects. Told property but did nothing about it, until I kept complaining they sent a bag boy to the store to pick up bug spray and spray apartment. Declined a refund, or move to another room asked to pay difference if wanted room change.
Stayed 1 night in Jul 2022

10/10 Excellent

Taylor

Travelled with group
Liked: Cleanliness, room comfort
Just Stunning!!
This place! AMAZING! Just a few blocks from the beach, but the view is stunning! Very modern style and plenty of amenities to keep you busy if you don’t want to go out anywhere. The building is right in the center of Zona Romatico and it’s a great vibe! We loved our stayed and nightly recommend. We will be back!
Stayed 3 nights in Jul 2022
Response from General Manager on 16 Jul 2022
Dear Taylor, We're so happy to see that we continue fulfilling our commitment to create unique experiences and offering our guests the service they deserve. Thank you so much for choosing us and we look forward to welcoming you back very soon.

8/10 Good

Ryan

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2022
Response from General Manager on 6 Jul 2022
Dear guest, Thank you very much for taking the time to share your experience with users, reviews like this motivate us to continue working to meet the highest quality standards, we hope to have the honor of welcoming you again very soon.

10/10 Excellent

JACK

Travelled with family
Liked: Cleanliness, room comfort
Awesome!
Everything about this place is fabulous!
Stayed 2 nights in Jun 2022
Response from General Manager on 23 Jun 2022
Dear Jack, It is a pleasure for us to know that we managed to meet your expectations on this occasion. We hope to continue receiving it in the future.

10/10 Excellent

Valeriu

Travelled with family
Liked: Cleanliness, room comfort
Awesome Hotel
The hotel room was impeccable, the service excellent and the facilities were stellar! Will definitely be going back there soon!
Stayed 1 night in Jun 2022
Response from - Pinnacle Resorts Management And Staff on 14 Jun 2022
Dear Valeriu, Thank you for providing us the opportunity of hosting you at Pinnacle Resorts and for taking the time to share your experience with us. We are happy to know that Pinnacle Resorts met your expectations, you are always welcome. Best Regards

10/10 Excellent

Robert, San Jose

Liked: Cleanliness, amenities, property conditions & facilities
This is the best place I’ve stayed at. Clean. Beautifully decorated. Great view from room. Absolutely loved it and would love to stay again. Completely recommend it.
Stayed 5 nights in May 2022
Response from - Pinnacle Resorts Management And Staff on 1 Jun 2022
Hi Robert, thank you very much for taking the time to share your experience with us. we are very happy that you have spent an amazing vacation time, we hope to see you again in the future, you are always welcome at Pinnacle Resorts.

8/10 Good

Linda

Liked: Cleanliness, room comfort
Clean and friendly. Jacuzzi cold water
Enjoyed my experience there. The only thing I didn’t enjoy was that the jacuzzi on the balcony of the room was not hot/warm at all. We paid extra for that room but weren’t even able to enjoy the jacuzzi out on the balcony. :/ the room was clean and the staff was friendly.
Stayed 4 nights in Feb 2022
Response from Dear Linda on 18 May 2022
We would like to express our gratitude for the comments that you made about your recent visit to Pinnacle Resorts. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction, taking in consideration your remarks. We are delighted to read that you enjoyed your experience. We hope to welcome you back soon!

10/10 Excellent

Paul

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Pinnacles 180 is absolutely beautiful. The staff, amenities, and property overall were totally amazing. We are already looking to book again later this year. Highly recommend this quality property.
Stayed 7 nights in Apr 2022
Response from Dear Paul on 5 May 2022
Thank you for providing us the opportunity of hosting you at Pinnacle Resorts and for taking the time to share your experience with us. It will be an honor for Pinnacle resorts to have you back and offer you our sincere hospitality on your next visit . Best Regards

6/10 Okay

James

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Nice place, but over rated. That "HOT TUB" that's in all the pictures is a joke. One of the reasons we picked this room is because of the hot tub. It did not get hot. When we asked for service, we were laughed at and made to feel stupid. Will be staying someplace else next time.
Stayed 4 nights in Apr 2022
Response from Dear James on 26 Apr 2022
We would like to thank you for selecting Pinnacle Resorts as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience. We are sorry that you had to go through this unpleasant moment during your stay . Our guest satisfaction is our highest mission, and we aim to ensure our guest experience, from arrival to departure is always a smooth one. We can assure you that every constructive criticism you have shared with us has been taken very seriously by our team in order to keep the standards expected by our guests on the highest level. We would greatly appreciate the chance to earn your trust in a future visit. Kind Regards

8/10 Good

Andrea

Stayed 2 nights in Apr 2022
Response from Dear Andrea on 26 Apr 2022
Thank you for providing us the opportunity of hosting you at Pinnacle Resorts. It will be an honor for us to have you back and offer you our sincere hospitality on your next visit.

10/10 Excellent

Larry, Kansas C

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We have now stayed 6 times since 2014. It is our go to place. Nice condo type rooms. I wish they would have bigger roles and better toilet paper. May need to start packing Charmin.
Stayed 7 nights in Mar 2022
Response from Dear Larry on 26 Apr 2022
We would like to express our gratitude for the comments that you made about your recent visit to Pinnacle Resorts. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction, taking in consideration your remarks. We hope to welcome you back soon!

10/10 Excellent

Nicholas

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Quiet. Super attentive and friendly staff. Very well kept property.
Stayed 7 nights in Mar 2022
Response from Dear Nicholas on 26 Apr 2022
We would like to thank you for choosing Pinnacle Resorts as your host on your recent gateway. It was a pleasure having you and we appreciate that you have taken the time to share your experience. It would be an honor if you give us the opportunity to welcome you back in a near future!

2/10 Terrible

Mohammad Ali

Travelled with partner
Liked: Amenities, property conditions & facilities
The price for this room was too high . We had a another construction building as view . This was very bad for us.
Stayed 4 nights in Mar 2022
Response from Pinnacle Resorts on 1 Apr 2022
Dear Mohammad Ali, Thank you very much for the time you took to express your opinion, it really helps us to improve our service for future stays. We sincerely regret that your satisfaction was not up to your expectations. Unfortunately the construction does not belong to our Resort and we have no control over their work schedules, but you can be sure that we will do our best to accommodate our valued guests in rooms as far away from noise as possible. We hope you give us the opportunity to improve your experience in future visits and restore your faith in our resort.

8/10 Good

Rob

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2022

10/10 Excellent

Duane

Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2022
Response from Pinnacle Resorts on 1 Apr 2022
Dear Duane, We're so happy to see that we continue fulfilling our commitment to create unique experiences and offering our guests the service they deserve. Thank you so much for choosing us and we look forward to welcoming you back very soon.

6/10 Okay

Moguss

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
3rd time staying here. New constructions keep reducing the beautiful views and creates noise. New policies prevent storing bags for longer than a day, but no real explanation on why this has changed was given. This makes smaller excursions to nearby remote destinations more challenging and costly. Very unfortunate changes happening at 180.
Stayed 3 nights in Mar 2022
Response from Pinnacle Resorts on 1 Apr 2022
Dear Moguss, Thank you very much for the time you took to express your opinion, it really helps us to improve our service for future stays. We sincerely regret that your satisfaction was not up to your expectations. Regarding our policies, we have implemented new processes to guarantee the security of your belongings and speed up the check-in process. We can store your bags while your room is ready or while you wait for your flight but you wanted us to store your belongings 2 days prior to your check in day. We hope you give us the opportunity to improve your experience in future visits and restore your faith in our resort.

10/10 Excellent

Andrea

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Property was beautiful and staff wonderful, however, construction directly across street ruined any attempts at enjoying beautiful balcony.
Stayed 4 nights in Feb 2022
Response from Pinnacle Resorts on 28 Feb 2022
Dear Andrea, Thank you very much for choosing us for your stay in Puerto Vallarta and for sharing your experience with others. We are very pleased to read that you enjoyed your stay despite the noise. Hope to welcome you back soon!

6/10 Okay

Jeffry

Travelled with group
Liked: Cleanliness, room comfort
Construction ruined views
While the property itself is still immaculate, the hotel was not as forthcoming about the construction. I understand the noise but there was no indication the hotel had blocked virtually all views and the pictures on the site are now outdated. We will unfortunately be looking for a new property.
Stayed 7 nights in Jan 2022
Response from Pinnacle Resorts on 25 Feb 2022
Dear Jeffry, Thank you very much for the time you took to express your opinion, it really helps us to improve our service for future stays. We sincerely regret that your satisfaction was not up to your expectations but we can assure you that every constructive criticism has been taken very seriously in order to keep our standards at the highest level. We hope that you will give us another opportunity in the future to restore your faith in our resort.

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
My suite was beautiful! I had a gorgeous ocean view. The hot tub was fantastic. The decor was amazing. My bed was very comfortable. I felt very safe. The bar downstairs was fully stocked and made excellent cocktails. We saw whale spouting from the balcony. The afternoon breezes were terrific!
Stayed 7 nights in Jan 2022
Response from Pinnacle Resorts on 25 Feb 2022
Dear Susan, We couldn't hope for a nicer review. We are thrilled to read that you enjoyed your time with us, and that you appreciated our accommodations. We sincerely hope that we'll see you during your next visit to Puerto Vallarta.

6/10 Okay

Gracia

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Nice room but creepy construction workers
The rooms were nice and clean, staff was a little rude. There was construction in front of the building and our balcony so we heard loud noises all day. Also the construction workers were staring at us the whole time in our room because there were no curtains for the windows. We didn’t get in the balcony jacuzzi until late because the construction workers kept staring at us, would have appreciated if they would have let us know ahead of time of the construction in front of our room/balcony.
Construction workers were kept starring at us, made us uncomfortable and it was so noisy everyday all day. Heads up would have been nice so we can actually enjoy the room and relax. We would have booked elsewhere
Stayed 3 nights in Jan 2022
Response from Pinnacle Resorts on 1 Feb 2022
Dear Gracial, Thank you for taking a moment to detail your recent experience. We deeply regret the problem with the construction workers, unfortunately this building does not belong to our resort, but please know that we are taking measures to prevent this incident to happen again. We appreciate your feedback as it only makes us better in striving for excellence. Thank you for your stay and we do hope to welcome you back in the future so that we may restore your faith in our hotel.

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great staff, nice facilities, beautiful room and views.
Stayed 2 nights in Jan 2022
Response from Pinnacle Resorts on 17 Jan 2022
Dear Jonathan, Thank you for taking the time to write a review, it was a pleasure having you with us, can't wait to welcome you back!

10/10 Excellent

Ronald, San Francisco

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Central location. The pool area and bar are a great escape from the beach
Stayed 7 nights in Dec 2021
Response from Pinnacle Resorts on 4 Jan 2022
Dear Ronald, Thank you very much for choosing us for your stay in Puerto Vallarta and for sharing your experience with others. We are very pleased to read that you enjoyed your stay and location. We hope to welcome you back soon!

10/10 Excellent

josh

Business traveller, Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2021
Response from Pinnacle Resorts on 4 Jan 2022
Thank you very much for choosing us for your stay in Puerto Vallarta We are very pleased to see that you enjoyed your stay and we hope to welcome you back soon!

6/10 Okay

Terrence

Liked: Cleanliness, room comfort
Can we…NO
The construction should have been addressed prior to arrival. There was little done to make up for the inconvenience. Late checkout was also not granted, the answer NO was a common response on this trip.
Stayed 5 nights in Dec 2021
Response from Pinnacle Resorts on 4 Jan 2022
Dear Terrence, Thank you very much for the time you took to express your opinion, it really helps us to improve our service for future stays. We sincerely regret that your satisfaction was not up to your expectations. About the noise we would like to mention that on our website you can find an express warning about the noise, unfortunately the construction does not belong to our Resort and we have no control in their work schedules, but you can be sure that we will do our best to accommodate our valued guests in rooms as far away from noise as possible. Regarding the late checkout, we had an arrival to the room the same day of departure, that's why it was not possible. We hope that you will give us another opportunity in the near future, so we may restore your faith in our hotel.

10/10 Excellent

Nicole

Liked: Cleanliness, room comfort
Loved pinnacle 180 Resort
We really enjoyed this hotel , we will be returning again. Very beautiful place. About a 5 minutes walk to beach and a great location. Only downfall was the construction across the street. However there is super heavy and thick doors to block out most of the sound. All in all it was a great experience.
Stayed 4 nights in Dec 2021
Response from Pinnacle Resorts on 14 Dec 2021
Thank you so much for your kind and nice review and for sharing such amazing pictures! It's great to hear that you found our resort to your satisfaction. We greatly appreciate your kind words. A message of satisfaction from a recent guest is always a reward and incentive for us to continue with our efforts to uphold our high standards. Looking forward to see you soon!

10/10 Excellent

Dr. Timothy, Inglewood

Stayed 4 nights in Nov 2021