Puig Holidays

The reception staff are excellent and so very helpful. The room was spotlessly clean. Even when i wanted to extend my stay they were very accommodating in allowing me to keep the same room.

The property is very modern and close to the city of Art and Science and train station. The room is clean and very spacious. The breakfast is great with freshly squeezed orange juice. Staff is very friendly and helpful

The room was a very nice size compared to some hotels we have stayed in. It was clean and comfortable. The locatiom was fantastic. We could walk out the door to the one of the city center squares and have drinks, coffee, tapas. It had a beautiful view of the cathedral. Drawbacks: The oven was not working, so they did not provide hot foods in the restaurant. We were able to get drinks, olives, chips mostly. The front desk was just ok friendly, not really what I would expect from a hotel. I would stay there again for the location and room for sure.

The property is located in the perfect location for shopping, dining and visiting historic places. We felt very safe and loved being in this central location. The hotel was clean and beautifully decorated. Our daily buffet breakfast was delicious and a great start to the day. We will stay there again whenever we visit Valencia.

The Hotel is in a fabulous location in the historical part of Valencia however despite it being centuries old our room was a grey concrete painted box. Our room was a good size, very dark with an open bathroom! Not sexy at all when you’re travelling with a friend!! when getting ready, one of us had to brush our teeth with our eyes shut as the other one had a shower. There is a fridge in the wardrobe with a couple of soft drinks, one packet of crisps, and one tin of olives. This was meant to be replenished on a daily basis but wasn’t. There are no tea or coffee making facilities in the room so every time you need a hot drink, you have to call to reception. The staff got so fed up with us calling, they brought us a kettle so we could make our own however didn’t think to bring us milk and teabags. The hotel has not been sympathetically restored and there is no space to sit and relax. The outside space is a small triangle of decking with room for 15 people to sit, and a fish tank which they call a swimming pool. Our room overlooked a derelict building which was being renovated. The restaurant is a Michelin star with a limited menu, the bar is in the foyer. The breakfast was €29 each, and was mediocre at best. In our opinion the hotel does not represent a 5 star hotel, but it had ensured it had loosely ticked the boxes to meet the 5 star criterion. On a positive note the staff were amazing. We left disappointed and wouldn’t return or recommend.