Singapore Hotel Guide - Pulau Semakau hotels in Singapore, Singapore.

"Wonderful Stay with Great Hospitality — Some Areas to Improve.We recently had the pleasure of staying at Sofitel Sentosa, and overall, it was a very enjoyable and memorable experience.A special shoutout to the all-day dining restaurant team serving breakfast and dinner — they were truly exceptional. The food quality, variety, and presentation were excellent, and the staff’s warmth and attentiveness made every meal delightful. In fact, we chose to dine in every day purely because of the experience they created. The property itself has a very calming and positive vibe. The ambience is serene, the surroundings are beautiful, and the staff across the hotel are courteous and welcoming. One of the highlights of our stay was seeing birds and peacocks freely roaming around — it added a unique charm to the overall experience. That said, there are a few areas where the property could improve: Cleanliness near reception area Upon arrival, the restrooms near the reception were not clean. While the staff responded promptly once informed, a more proactive approach to upkeep—especially in high-visibility areas—would significantly enhance the first impression. Swimming pool safety (especially for kids) The swimming pool is not particularly kid-friendly. It can feel unsafe for children without flotation support such as life jackets or inflatable tubes. Additionally, the lifeguard presence felt passive — there was limited proactive monitoring or intervention, which is an area that needs attn."

"room was run down evwn though good gesture by the hotel manager,basin was dirty,dead lizard in living room,malay female staff wearing specs at counter no smile and seems hostile,breakfast was so so,called room dining,transferred us but no answer,not once but twice and left us hanging there! asked for extra blanket,took an bour plus and need to call and remind...really cant compare with rws hotel such as equarius and ora or capella,quite a dissapointment in the room cleaniness and service staff"

"Air condition is not consistence. Lazy river pool do not have any tire float to use basically you just walk around the pool."

"Unforgettable memories staying here, with outstanding hospitality like nowhere else!"

"Not as nice as on line and photos. Rooms are big and spacious, but twice we had to ask for room to be made up during our 4 night stay. They came to do them at 5pm!!! Pool was large and fairly quiet but not kept as clean as it could have been, a lot of leaves. It many sun beds ! No bar area or food served by pool, just a friendly man handing out towels and water. No bar in the hotel, just one Chinese restaurant which was very nice and very friendly staff. Would I stay here again, probably not. For the money we paid out for the room, we don’t feel we had value for money. You have to get shuttle bus to another hotel to get anywhere, no one walks in the 30+ degrees heat. "

"Good location between RWS and Siloso beach. "

"Room cleanliness was not the great. TV reception was very bad, glitting very often"

"The staff were very friendly, we had a awesome time!! Highly recommend"

"First time staying here and I loved it. Great breakfast, best equipped gym I've seen in a hotel, great pool and location. But the best thing was the staff. Unfailingly cheerful, kind and helpful. Special shout out to Roland on FOH for unfailing assistance and Fish at breakfast. "