View from room
Check availability

Reviews of Dreams Onyx Resort & Spa All Inclusive

4 out of 5
Dreams Onyx Resort & Spa All Inclusive
Playa Uvero Alto, Punta Cana, Provincia La Altagracia

Reviews

8.6

Excellent

Rating 10 - Excellent. 601 out of 1002 reviews" "
Rating 8 - Good. 190 out of 1002 reviews" "
Rating 6 - Okay. 101 out of 1002 reviews" "
Rating 4 - Poor. 49 out of 1002 reviews" "
Rating 2 - Terrible. 61 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Natasha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The experience was 10/10 Javier helped us so much, he sent special decor and dessert to room for my wife very nice! Great experience love to visit again!
Stayed 5 nights in Apr 2024

10/10 Excellent

Marilyn Ventura Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for a week earlier this month & it was fabulous! Check-in w/Felix was quick & easy. Javier was assigned to us for anything we may need. Javier was excellent keeping us informed & making suggestions where to eat & activities. He was amazing, there should be many more like him as he definitely impressed us with his attention. The ladies at the lunchtime ...Gabriella was awesome keeping white wine very cold for us. The guys on beach kepted our cool drinks coming. The beach was beautiful & surprisingly no seaweed. I would definitely go back & next time probably get the premier package to take advantage of the better drinks & pool area. There is a beautiful lazy river & also splash slides that adults too can definitely enjoy. The compound is easy to navigate on foot & they also have golf carts to help you get around. Also, you can go to the neighboring hotel, Breathless to enjoy the restaurants or shows. Lastly, no writs bands anywhere just check-in & get your keys!
Stayed 7 nights in Apr 2024
Response from Social Media Manager on 1 May 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice and clean, all the staff were very attentive and helpful with whatever inquiries we had. Our concierge Javier, was outstanding and was very helpful in setting up activities for me and my wife, he was available whenever we needed him and made the experience worth the money. I would definitely recommend and cant wait to come back
Stayed 6 nights in Apr 2024
Response from Social Media Manager on 1 May 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was perfect. Javier was our concierge and made the stay wonderful for my wifes bday. Anybting we needed he got done from spa appointment, romantic dinner, dinner reservations and even setup surprises for her in our room.
Stayed 4 nights in Apr 2024
Response from Social Media Manager on 1 May 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Excellent

Eddie, New York

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and food was great. Service was awesome
Stayed 4 nights in Apr 2024
Response from Social Media Manager on 1 May 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Excellent

Corrin, Moosic

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it here.
Stayed 5 nights in Apr 2024
Response from Social Media Manager on 1 May 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities
This was my first time out of country and Javier did a great job of making my stay special . He was on top of everything we needed and kept us up to date with resort activities . I can’t even put it into words how great Javier was . Thank you !
Stayed 4 nights in Apr 2024
Response from Social Media Manager on 1 May 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Excellent

Aileen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay, excellent property, nice dinning experience, very friendly staff.
Stayed 6 nights in Apr 2024
Response from Social Media Manager on 1 May 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Excellent

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent four nights at Dreams Onyx with our family and two other familes. The beach and pools were the big highlights, especially the water park at the Explorers Club. The staff and service were great, but the food was OK.
Response from Social Media Manager on 1 May 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Excellent

guarionex f

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got an upgrade from which made the stay even much better, Javier our VIP personnel helped and assisted so much throughout our 6 days. We had the best time ever!
Stayed 6 nights in Apr 2024
Response from Social Media Manager on 1 May 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

8/10 Good

joseph P

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Javier is the best!
Stayed 6 nights in Apr 2024
Response from Social Media Manager on 1 May 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Excellent

Mirela

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in Punta Cana and I wasn’t disappointed. Definitely will go back at Dream Onyx. We had the best butler (Franklin) and we would love to have him again as butler. Great and clean resort, excellent food,great staff . Definitely recommended, you’ll not waste your money booking at Dream Onyx.
Stayed 10 nights in Apr 2024
Response from Social Media Manager on 26 Apr 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Social Media Manager on 1 May 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Excellent

Alex, rego park

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dreams was very nice and clean. All the staff was very friendly. Javier our VIP concierge was very helpful setting up with our day to day activities. He also helped us with reservations and kept in touch with us to make sure all was good. Thank You Dream Onyx for a beautiful vacation experience with the family.
Stayed 3 nights in Apr 2024
Response from Social Media Manager on 26 Apr 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Excellent

Nicole Lashawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arriving at Dreams Onyx Resort and Spa in the Dominican Republic, my family and I were pleasantly surprised to be upgraded to the Preferred Club, where we experienced VIP treatment throughout our stay. From the private check-in to the attentive service of our Butler, Javier, every detail was meticulously arranged. Javier went above and beyond to ensure our comfort, even organizing dinner reservations and transportation. His daily communication was greatly appreciated. Staying here was an absolute pleasure, and we look forward to returning in the future.
Stayed 4 nights in Apr 2024
Response from Social Media Manager on 25 Apr 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Javier was extremely helpful, he made our stay easier by providing useful information.
Stayed 4 nights in Apr 2024
Response from Social Media Manager on 25 Apr 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Excellent

Tamer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort definitely recommend
Stayed 4 nights in Apr 2024
Response from Social Media Manager on 24 Apr 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Excellent

Iyman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dreams Onyx was amazing and great service. If you’re here make sure you talk to Javier and he’ll make sure you’re in great hands for everything!!
Stayed 4 nights in Apr 2024
Response from Social Media Manager on 24 Apr 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

6/10 Okay

Michael

Disliked: Staff & service
Stayed 4 nights in Apr 2024
Response from Social Media Manager on 24 Apr 2024
Dear Guest,Thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us. We have taken note of our opportunity areas kindly mentioned in your overview. Your comments motivate us to keep providing our guests with top quality service they deserve. Once again, we appreciate your kind comments about our resort and look forward to welcoming you back in the not too distant future.Greetings,

10/10 Excellent

Danielle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Javier the concierge is AMAZING!!!!
Stayed 4 nights in Apr 2024
Response from Social Media Manager on 24 Apr 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our butler, Javier, was great. Reached out to us several times to make sure we were having a great vacation. Loved that he sent out the daily schedule as well. Bartender, rosie, at the splash lounge was excellent - drinks were delicious.
Stayed 5 nights in Apr 2024
Response from Social Media Manager on 24 Apr 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Excellent

Jerson

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exellent experience at this resort thank you Javier for everything exellent service from Javier from day 1 to day of checkout I will be back for sure. Javier is very professional at his job very pleased with everything at resort my family enjoyed it.
Stayed 2 nights in Apr 2024
Response from Social Media Manager on 24 Apr 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Social Media Manager on 24 Apr 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

8/10 Good

Madeline Martinez, Lares

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for family
Stayed 5 nights in Apr 2024
Response from Social Media Manager on 18 Apr 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Excellent

ebony janay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Social Media Manager on 18 Apr 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

8/10 Good

Toekeyshias

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The Steakhouse was awesome! However, I didn’t care for the food at the buffet, Capers, or the Hibachi restaurant. A lot of tables in the restaurants are very wobbly.The water would not get hot in the hot tub in our room. Bathroom shower drainage needs to be fixed. Our safe wasn’t working when we got there. Loved the pools & beach. Need signs around the resort to help with direction.
Stayed 4 nights in Apr 2024
Response from Social Media Manager on 9 Apr 2024
Dear Guest,Thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us. We have taken note of our opportunity areas kindly mentioned in your overview. Your comments motivate us to keep providing our guests with top quality service they deserve. Once again, we appreciate your kind comments about our resort and look forward to welcoming you back in the not too distant future.Greetings,

8/10 Good

Ram

Liked: Cleanliness, staff & service
One of the good places to go to vacation
Stayed 3 nights in Apr 2024
Response from Social Media Manager on 8 Apr 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

2/10 Terrible

Yamelkis

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival I paid for preferred benefits where they offered things I didn’t get. I was assigned a Concierge name Javier who was condescending and rude. Mini bar didn’t cool, the food from buffet is disgusting and always cold. They knock on your door at random hours. The bathrooms shower was old the drain was broken and staff was rude constant. The supervisor of the cleaning crew is very rude, and unprofessional. The hallways are extremely dark at night they feel unsafe. They use solar lights so the lighting at night is very dark. Do not stay here! Save your money and go elsewhere. I recommend royalton and hard rock.
Stayed 4 nights in Mar 2024
Response from Social Media Manager on 8 Apr 2024
Dear Guest,We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It is with regret that we read the comments about the issues you unfortunately experienced during your recent stay with us, and we hope you would accept our sincerest apologies. Please be certain that we have taken your feedback seriously and we will work in our opportunity areas in order to deliver better service to our guests.With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service.Regards,

8/10 Good

Wayne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked- buffet food variety Can be improved- more cultural shows. It was quite Americanized
Stayed 6 nights in Mar 2024
Response from Social Media Manager on 8 Apr 2024
Dear Guest,Thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us. We have taken note of our opportunity areas kindly mentioned in your overview. Your comments motivate us to keep providing our guests with top quality service they deserve. Once again, we appreciate your kind comments about our resort and look forward to welcoming you back in the not too distant future.Greetings,

10/10 Excellent

Sean

Stayed 7 nights in Mar 2024
Response from Social Media Manager on 1 May 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Excellent

SHEILA

Liked: Property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Social Media Manager on 8 Apr 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Excellent

Tyler Hunter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Social Media Manager on 8 Apr 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Social Media Manager on 5 Apr 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

6/10 Okay

LaToya

Travelled with family
Liked: Amenities
Staff at front desk nasty
Stayed 5 nights in Mar 2024
Response from Social Media Manager on 8 Apr 2024
Dear Guest,Thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us. We have taken note of our opportunity areas kindly mentioned in your overview. Your comments motivate us to keep providing our guests with top quality service they deserve. Once again, we appreciate your kind comments about our resort and look forward to welcoming you back in the not too distant future.Greetings,

10/10 Excellent

Idalmis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Social Media Manager on 24 Apr 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

2/10 Terrible

Myrna Leslie, Brunswick

Stayed 7 nights in Mar 2024
Response from Social Media Manager on 2 Apr 2024
Dear Guest,We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It is with regret that we read the comments about the issues you unfortunately experienced during your recent stay with us, and we hope you would accept our sincerest apologies. Please be certain that we have taken your feedback seriously and we will work in our opportunity areas in order to deliver better service to our guests.With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service.Regards,

6/10 Okay

Sharon

Travelled with partner
The property was beautiful but had some issues with the food and the lack of beach towels available. Also could not keep the sliding door open to the room as there was no screen and so many flies were coming into the room - literally got 10 mosquito bites during my 5 day trip :(
Stayed 5 nights in Mar 2024
Response from Social Media Manager on 1 Apr 2024
Dear Guest,Thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us. We have taken note of our opportunity areas kindly mentioned in your overview. Your comments motivate us to keep providing our guests with top quality service they deserve. Once again, we appreciate your kind comments about our resort and look forward to welcoming you back in the not too distant future.Greetings,

6/10 Okay

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too many teens and kids.
Stayed 7 nights in Mar 2024
Response from Social Media Manager on 1 Apr 2024
"Dear Guest,Thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us. We have taken note of our opportunity areas kindly mentioned in your overview. Your comments motivate us to keep providing our guests with top quality service they deserve. Once again, we appreciate your kind comments about our resort and look forward to welcoming you back in the not too distant future.Greetings, "

8/10 Good

Het

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pools and beach area. Explorer zone for kids was a lot of fun for our 2 year old. Food at some of the restaurants could have been better.
Stayed 3 nights in Mar 2024
Response from Social Media Manager on 1 Apr 2024
Dear Guest,Thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us. We have taken note of our opportunity areas kindly mentioned in your overview. Your comments motivate us to keep providing our guests with top quality service they deserve. Once again, we appreciate your kind comments about our resort and look forward to welcoming you back in the not too distant future.Greetings,

8/10 Good

Yesenia

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Social Media Manager on 1 Apr 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

4/10 Poor

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Employees for the most part were very kind. The food is horrible and the hibachi restaurant gives you 30 minutes to eat and there is no show and very little food at dinner. Every single day the food is the same at the buffet and fair at best. Rented an Oasis cabana for the day and only had the server come 3 times for a $150 fee. We had to go get our own food and drinks which was suppose to be included. There are not enough chairs at the pools, plenty of room to add additional chairs. We had a swim up room and spent the majority of our time there do to no seating at main pool. We have stayed at other Dreams resorts and always left very pleased. We will not return to this Dreams resort again. Dreams in Mexico has never disappointed like this resort did. It’s a lot of money to spend and leave disappointed.
Stayed 6 nights in Mar 2024
Response from Social Media Manager on 27 Mar 2024
Dear Guest,We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It is with regret that we read the comments about the issues you unfortunately experienced during your recent stay with us, and we hope you would accept our sincerest apologies. Please be certain that we have taken your feedback seriously and we will work in our opportunity areas in order to deliver better service to our guests.With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service.Regards,

10/10 Excellent

corey Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024
Response from Social Media Manager on 26 Mar 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

8/10 Good

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think some of the rooms and areas could be updated, but we had a good stay otherwise. The staff is so helpful and friendly. The beaches and areas on the site were well kept. We also got a butler for booking with Expedia. that was a nice surprise. Javier V was very helpful, walked us around the property when we arrived to get us acclimated. He also Made any of the reservations we needed for food, cabana and even the spa. The food options were good. Coco Cafe had great staff. It's an easy place to go for a coffee and a muffin in the morning or any time through the day/night. Capers (Italian) and CinCin (Mediterranean) were the best to us. The food was good, and serving sizes were filling. The steakhouse was ok. The lines for the steakhouse and Italian are usually long. For the hibachi, you need reservations, but for the other part of the Asian restaurant you do not. The cabanas also come with a server that brings your drinks and food. They're also stocked with water & sodas while you rent it. The biggest thing is to remember to tip. A lot of the staff rely on the tips given, and they deserve it.
Stayed 6 nights in Mar 2024
Response from Social Media Manager on 25 Mar 2024
Dear Guest,Thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us. We have taken note of our opportunity areas kindly mentioned in your overview. Your comments motivate us to keep providing our guests with top quality service they deserve. Once again, we appreciate your kind comments about our resort and look forward to welcoming you back in the not too distant future.Greetings,

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Social Media Manager on 25 Mar 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Excellent

Leon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Social Media Manager on 9 Apr 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

6/10 Okay

Daniel

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Hard to give an accurate overall rating. So many things were good, location, facilities, pools, slides. Service staff was attentive. The biggest challenges were dining, easily waited 1.5 hours per night for a group of 8. I know the larger group was more challenging but their system is really poor in this regard. Some restaurants are great (French, American grill). Some were just ok (Italian and Mexican). Buffet is pretty good and consistent, especially for breakfast and dinner. Room service was mostly good, but some timeliness issues. Basically, get there at 6 with your whole group and you’ll be good. After 6:30, you’ll wait a very long time. Smaller groups do better. The other challenge was booking through Expedia. Although the deal was good, you get the lowest priority. We booked two Junior Suites with swim up pool. We booked back in August for middle of March vacation. They put us in the handicap accessible rooms and didn’t honor our request for adjoining rooms and put us across the hall from each other. Those rooms are really challenging and smaller. And we were on opposite sides so we couldn’t swim together. :/. They did honor a request to change rooms after I pushed a little so they moved us the next day. Then we had better rooms and on the same side, but with a room in between. Still a way better setup. So all in all, it worked out. But booking 7 months in advance, I would think they would give us better priority but they didn’t.
Stayed 5 nights in Mar 2024
Response from Social Media Manager on 18 Mar 2024
Dear Guest,We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It is with regret that we read the comments about the issues you unfortunately experienced during your recent stay with us, and we hope you would accept our sincerest apologies. Please be certain that we have taken your feedback seriously and we will work in our opportunity areas in order to deliver better service to our guests.With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service.Regards,

10/10 Excellent

joi

Stayed 5 nights in Mar 2024
Response from Social Media Manager on 3 Apr 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

8/10 Good

Hamin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice beach
Stayed 3 nights in Mar 2024
Response from Social Media Manager on 12 Mar 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

8/10 Good

Nya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my staff at dream onyx. Hector was my butler and handled everything for me with no issue. He made everything so easy and super quick. I disliked the resort drinks as they did not appear to have alcohol so if you visit just come prepared if you need a strong margarita bring something with you. Outside of that I would visit again. The food was okay but not many choices, you won’t starve but try to get into the specialty restaurants if you can.
Stayed 4 nights in Feb 2024
Response from Social Media Manager on 11 Mar 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Excellent

Lina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Javier our butter was very nice and very informative. I enjoyed the special attention and over all everything was lovely
Response from Social Media Manager on 8 Mar 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,