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Reviews of Excellence El Carmen - Adults Only - All Inclusive

5 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1127 out of 1506 reviews" "
Rating 8 - Good. 215 out of 1506 reviews" "
Rating 6 - Okay. 87 out of 1506 reviews" "
Rating 4 - Poor. 38 out of 1506 reviews" "
Rating 2 - Terrible. 39 out of 1506 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love love love
Stayed 3 nights in Apr 2024

10/10 Excellent

Reynaud

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort and had wonderful time.
Stayed 3 nights in Apr 2024
Response from The Excellence Collection on 2 May 2024
Thank you for your preference on Excellence El Carmen and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Himanshu M, Parlin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience at excellence
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on 1 May 2024
Allow us to thank you for your positive review about Excellence El Carmen and for sharing your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort with really good food … Excellence does all-inclusive right!
Stayed 4 nights in Apr 2024
Response from The Excellence Collection. on 30 Apr 2024
Dear Stephen,Thank you for your preference on Excellence El Carmen and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings,

10/10 Excellent

Adam, Brooklyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property will definitely visit it again!
Stayed 3 nights in Mar 2024
Response from The Excellence Collection on 30 Apr 2024
Allow us to thank you for your preference on Excellence El Carmen and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

4/10 Poor

Bradley

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Let me start by staying we researched Excellence El Carmen and several others before choosing our stay. The reviews were excellent as it relates to food, service and amenities. My wife and I have stayed at numerous all-inclusive resorts throughout the Caribbean, more than 15 & were excited for our visit to Excellence. The service was excellent at first. The check-in process was easy & the staff friendly. The room was perfect, the hot tub in the room was wonderful, the bed was comfortable. Everything seemed great. We went to the beach, which was beautiful, along with the grounds and pool. The food was awful, For the overall resort, I would give the food a 2 at best. The best meal we had was a cheeseburger and pasta salad at the pool. It was the worst food I have had at any resort. The people are somewhat friendly and they work hard (hit or miss). We just had so many bad experiences where we felt like a burden to the workers. We are tippers and tip for everything we do. I honestly didn't tip a couple times because service was so bad. We had issues with our air conditioning unit and had our door slammed and the hands of the technician thrown in the air as if we were stupid. I want to give a shout out to Joan, the bartender, at the Martini Bar. He was our saving grace and we loved him. He makes the best Pina Colada and is a genuine guy. The housekeepers were great and responsive. Overall, we were very disappointed and would not recommend.
Stayed 5 nights in Apr 2024

8/10 Good

Geoff Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from The Excellence Collection on 1 May 2024
Thank you for your preference on Excellence El Carmen and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on 30 Apr 2024
Thank you for your preference on Excellence El Carmen and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

2/10 Terrible

QUANG ANH

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Food is terrible
Stayed 6 nights in Apr 2024
Response from The Excellence Collection on 28 Apr 2024
Thank you for choosing Excellence El Carmen as the host of your Caribbean holiday and for sharing your discontent regarding your stay at the resort. Our guests’ experience is of utmost importance to us and is of deep regret to hear that your experience with us was not of full satisfaction. The food department is an important aspect we consider and that’s why our Chefs are passionate about taking care of every single detail and they personalize our service and cuisine to suit the different tastes and preferences of all our guests, although we will revise why during your getaway we did not seem to blow you away with delicious food in every meal and offer our sincerest apologies if this circumstance has affected your perception about the resort. We truly hope to have the opportunity to welcome you back and reinstate your confidence in our services. Greetings from The Excellence Collection.

4/10 Poor

Gabriella

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Since the time we arrived they made us wait hours before getting us a room. When we inquired a few times about it the associates at the front seat were rude and not helpful. For our troubles they booked my family a massage. When it was time To go, they had never scheduled it so 2 our 3 people were never able to receive it. At the sport bar my father ordered food and for Some reason the waiter thought he was bringing it outside and took The food back. My dad said he was bringing it back to another table and the Waiter said no and took It away. The food was HORRIBLE. We tried a few of the restaurants and they All were terrible. Bad services waited 4( min for appetizers just for the food to be sub par. I stayed at the excellence resort in Mexico and it Was completely different. Very disappointed. Ac in room was also broken and mold In the shower. Very disappointed.
Stayed 5 nights in Apr 2024
Response from The Excellence Collection on 30 Apr 2024
Thank you for selecting Excellence El Carmen as the host of your Caribbean holidays! Thank you for sharing your discontent regarding your experience at the resort. Our guests’ experience is of utmost importance to us and is of deep regret to hear that your experience with us was not of full satisfaction. Therefore, we appreciate your feedback, rest assured that your comments have been forwarded to the related departments at the property for the implementation of improvements. Once again, thank you for your review. We truly hope to have the opportunity to welcome you back and reinstate your confidence in our services. Greetings from The Excellence Collection.

10/10 Excellent

Ummet, Delran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on 28 Apr 2024
Thank you for your preference on Excellence El Carmen and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Patrice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on 28 Apr 2024
Allow us to thank you for your preference on Excellence El Carmen and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

yosef

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place the people are friendly and lot pf thing to do jym tenis,pikleball,shows and disco.
Stayed 4 nights in Mar 2024
Response from The Excellence Collection on 26 Apr 2024
Dear guest,First and foremost, we would like to thank you for choosing Excellence El Carmen as your vacation destination and for taking the time to write and share this review with other travelers.We are delighted to know that there are plenty of entertainment activities provided, and our colleagues were able to make your stay a relaxing and memorable experience due to the excellent service provided. We will ensure that your amiable comments reach the eyes and ears of all our staff at our resort. We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Reynaldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay at Excellence El Carmen. The rooms are huge and the amenities are nice. We do wish the beach had a better system for getting a chair. Other than that, it was great!
Stayed 5 nights in Mar 2024
Response from The Excellence Collection on 26 Apr 2024
Thank you for choosing Excellence El Carmen as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Dani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort, beautiful landscape, well maintained. Nice pools (multiple pools which adds to the beauty of the resort), nice beach are also.
Stayed 7 nights in Apr 2024
Response from The Excellence Collection on 24 Apr 2024
Allow us to thank you for your positive review about Excellence El Carmen and for sharing your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

2/10 Terrible

Ashok

Disliked: Amenities, property conditions & facilities
I originally booked for 4 nights all inclusive and inform them early that I’m only going to stay for 3 nights , and need refund for the 4th night I’m not staying for , they said they will refund after checkout . but after I check out they said they can’t waive the fee for the 4th night .
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on 25 Apr 2024
Thank you for selecting Excellence El Carmen as the host of your Caribbean holidays! Thank you for sharing your discontent regarding your experience during your reservation. Our guests’ experience is of utmost importance to us and is of deep regret to hear that your experience was not of full satisfaction. We kindly suggest contacting Expedia reservations center so they can provide proper assistance on this matter. Once again, thank you for your review. We truly hope to have the opportunity to welcome you back and reinstate your confidence in our services. Greetings from The Excellence Collection.

10/10 Excellent

joann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and facilities!
Stayed 3 nights in Apr 2024
Response from The Excellence Collection on 24 Apr 2024
Thank you for choosing Excellence El Carmen as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.choice

6/10 Okay

daria

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Buffet restaurant Las olas -very poor food options, staff unfriendly and with attitude. Never open on time. In general for a 5 star resort this one is not worth it.
Stayed 5 nights in Apr 2024
Response from The Excellence Collection on 25 Apr 2024
Thank you for selecting Excellence El Carmen as the host of your Caribbean holidays! Thank you for sharing your discontent regarding your experience at the resort. Our guests’ experience is of utmost importance to us and is of deep regret to hear that your experience with us was not of full satisfaction. Therefore, we appreciate your feedback, rest assured that your comments have been forwarded to the related departments at the property for the implementation of improvements. Once again, thank you for your review. We truly hope to have the opportunity to welcome you back and reinstate your confidence in our services. Greetings from The Excellence Collection.

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Excellence El Carmen was incredible. Outstanding service, food, beaches, and pools. Our two-story room was fantastic. Cocktails and drinks were made to perfection. Being apart of the Excellence Club is a must. We got to experience the Spa’s hydrotherapy and enjoy a couple’s massage. Our favourite experience was the romantic dinner on the beach. Already looking forward for our return.
Stayed 5 nights in Apr 2024
Response from The Excellence Collection on 25 Apr 2024
Thank you for choosing Excellence El Carmen as the host of your Caribbean holiday and for taking your valued time to share your review. We are very delighted to read that our resort and colleagues were able to exceed your expectations and made your stay more comfortable. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. Moreover, it is lovely to read that you thoroughly enjoyed the perks of being an Excellence Club guest.We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Nicoleta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at El Carmen was unforgettable! Even though the room had a few issues, the rest of our experience there far surpassed our expectations! We would love to come back to El Carmen in the future!
Stayed 3 nights in Apr 2024
Response from The Excellence Collection on 24 Apr 2024
Thank you for choosing Excellence El Carmen as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So much to do, beautiful property, excellent service and amazing food. Fun entertainment. The rooms are beautiful!
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on 23 Apr 2024
Thank you for choosing Excellence El Carmen as the host of your Caribbean holiday and for taking your valued time to share your review. We are delighted to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thanks to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. It is also lovely to know how memorable your getaway was due to the good food quality you encountered at any restaurant you attended, and amusing activities and entertainment provided. We will pass your kind words along to the entire team. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Coby James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort
Stayed 5 nights in Feb 2024
Response from The Excellence Collection on 22 Apr 2024
Allow us to thank you for your preference on Excellence El Carmen and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

Jwallant

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and highly recommend it
Stayed 4 nights in Feb 2024
Response from The Excellence Collection on 22 Apr 2024
Thank you for choosing Excellence El Carmen as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

8/10 Good

Samantha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall had a great experience. Only down side was a very loud swishing noise through the walls at night when we were sleeping (sounded like a pool pump that was constantly running).
Stayed 5 nights in Mar 2024
Response from The Excellence Collection on 21 Apr 2024
Dear guest,First of all, we would like to thank you for your recent stay at Excellence El Carmen and for taking the time to share this review with the Expedia community.We are happy to hear from you that overall, you had such a great time with us and we were able to meet your expectations. Your feedback is very important to us because it allows us to find out the services our lovely guests enjoy the most and the least.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from The Excellence Collection on 22 Apr 2024
Thank you for your preference on Excellence El Carmen and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

Kaitlyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent resort
Stayed 6 nights in Apr 2024
Response from The Excellence el Carmen. on 20 Apr 2024
Dear Kaitlyn,Thank you for your preference on Excellence El Carmen and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Edwin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellence like name
Stayed 3 nights in Apr 2024
Response from The Excellence el Carmen. on 20 Apr 2024
Dear Edwin,Thank you for your preference on Excellence El Carmen and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

6/10 Okay

James Campbell

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Property was beautiful. Food was just Ok, very small portions. Room was not kept very clean. Had to request toilets be cleaned. Bathroom shower was very impractical; slippery floors, poor drainage, one tiny shelf (maybe 6 inches) for soap, shampoo, etc for 2 people. Had to call housekeeping twice to have drain fixed.
Stayed 7 nights in Apr 2024
Response from The Excellence Collection on 25 Apr 2024
Thank you for choosing Excellence El Carmen as the host of your Caribbean holiday and for taking your valued time to share your review. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Matthew

Travelled with partner
Liked: Staff & service, amenities
Offered a plant-based menu at every restaurant. Property was beautiful and felt quiet yet lively at same time.
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on 21 Apr 2024
Dear guest,First and foremost, we would like to thank you for choosing Excellence El Carmen as your vacation destination and for taking the time to write and share your feedback with other travelers.We are delighted to know that our colleagues and amenities were able to make your stay a relaxing and memorable experience due to the excellent service provided. They are very passionate about their job and they do all their best to meet every need. It is also lovely to read that there are plenty of food choices due to the wide range of international dining options we offer. As a luxurious all-inclusive resort, we personalize our service and cuisine to suit the different tastes and preferences of all our guests.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

8/10 Good

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on 21 Apr 2024
Thank you for your preference on Excellence El Carmen and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Albert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful. Rey, Angel at entertainment Leonardo at Parking. Yaissa an Juana were great
Stayed 6 nights in Apr 2024
Response from The Excellence Collection on 21 Apr 2024
Dear guest,First of all, we would like to thank you for your recent stay at Excellence El Carmen and for taking the time to share this review with other travelers.We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. We promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. It has been a pleasure having you with us and we look forward to seeing you back soon. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Julia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very kind. The restaurants were delicious and it was a very relaxing stay.
Stayed 3 nights in Apr 2024
Response from The Excellence Collection on 19 Apr 2024
Allow us to thank you for your preference on Excellence El Carmen and for sharing your positive review with other travelers. We appreciate you mentioned the services that made your stay more comfortable and one of a kind. We are fully aware of food quality is one of the major important aspects for our guests to make feel them comfortable, and as a luxurious all-inclusive resort, our Chefs are passionate about taking care of every single detail and they personalize our service and cuisine to suit the different tastes and preferences of all our guests, just as the attitude of our staff is intended to exceed our guests’ highest expectations going above and beyond in order to provide them with an outstanding service.It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. Please, receive our warmest regards from The Excellence Collection.

8/10 Good

Benita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice adult only resort
Stayed 5 nights in Apr 2024
Response from The Excellence Collection on 19 Apr 2024
Thank you for your preference on Excellence El Carmen and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Keziah Aisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was absolutely beautiful. Everything about this hotel was Excellent. From the greeting upon arrival to the attentiveness. The entertainment was nice, especially the silent party. Room service was delicious and so was the food. I even liked the sports bar. I definitely would return.
Stayed 4 nights in Mar 2024
Response from The Excellence Collection on 19 Apr 2024
Thank you for choosing Excellence El Carmen as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

2/10 Terrible

Sasha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was horrible. Rooms smelled of mold and had algae stains on the sinks and jacuzzi. Pools were also dirty. For all the money I paid, I am truly bamboozled by my experience. Check the one star reviews on Google. They deleted the photos I took, but the reviews are not lying.
Stayed 4 nights in Feb 2024
Response from The Excellence Collection on 21 Apr 2024
Thank you for selecting Excellence El Carmen as the host of your Caribbean holidays! Thank you for sharing your discontent regarding your experience at the resort. Our guests’ experience is of utmost importance to us and is of deep regret to hear that your experience with us was not of full satisfaction. Therefore, we appreciate your feedback, rest assured that your comments have been forwarded to the related departments at the property for the implementation of improvements. Once again, thank you for your review. We truly hope to have the opportunity to welcome you back and reinstate your confidence in our services. Greetings from The Excellence Collection.

10/10 Excellent

Chuntenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was everything I needed it to be except for the bathroom in my room. The shower didn't appear to be cleaned very well.
Stayed 5 nights in Apr 2024
Response from The Excellence Collection on 18 Apr 2024
Thank you for choosing Excellence El Carmen as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Keeping our grounds and facilities well maintained is one of our main strengths. Therefore, we are sorry to read that we were not able to fully meet your expectations in terms of meticulous cleanliness that our guests are accustomed to experience during their stays. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Carissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a birthday vacation with my partner and it was amazing!! The hotel has so much to offer, plenty of food selections, accommodating staff and extremely clean! Definitely will stay here again and recommend to everyone!
Stayed 3 nights in Apr 2024
Response from The Excellence Collection on 18 Apr 2024
First and foremost, we would like to thank you for choosing Excellence El Carmen as your vacation destination and for taking the time to write and share your feedback with other travelers.We are delighted to know that our colleagues and amenities were able to make your stay a relaxing and memorable experience due to the excellent service provided. They are very passionate about their job and they do all their best to meet every need. It is also lovely to read that there are plenty of food choices due to the wide range of international dining options we offer. As a luxurious all-inclusive resort, we personalize our service and cuisine to suit the different tastes and preferences of all our guests.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort and experience. The shows at night were entertaining and the staff for the most part was accommodating and friendly. We did experience a few negative interactions with the staff but it was mostly bartenders who seemed to be annoyed with making certain types of drinks that took more than 2 ingredients to make even after tipping them. There is very little pressure to open your wallet to additional services than other resorts I have visited which I appreciated. The grounds were kept beautifully and were quite impressive. The spa was also absolutely world class in my opinion. We will return.
Stayed 5 nights in Apr 2024
Response from The Excellence Collection on 18 Apr 2024
Thank you for choosing Excellence El Carmen as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

8/10 Good

Wesley

Travelled with group
Liked: Amenities, property conditions & facilities
Beautiful property with inattentive staff
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on 17 Apr 2024
Thank you for choosing Excellence El Carmen as the host of your Caribbean holiday and for taking your valued time to share your review. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellence El Carmen was a pristine property. The service was excellent, and the staff were friendly. We would definitely come back!
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on 17 Apr 2024
First of all, allow us to thank you for choosing Excellence El Carmen for your Caribbean holidays. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. We know they will be pleased to receive your compliments, thanks for sharing. We look forward to welcoming you back. Greetings from The Excellence Collection.

10/10 Excellent

Frederic

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and even more amazing staff.
Stayed 3 nights in Apr 2024
Response from The Excellence Collection on 17 Apr 2024
Thank you for choosing Excellence El Carmen as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer an outstanding service provided by our lovely colleagues in order to exceed your expectations. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Kelsye

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from The Excellence Collection on 17 Apr 2024
Thank you for your preference on Excellence El Carmen and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

8/10 Good

Brett, Edmond

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property grounds, fantastic rooms. Food could stand for an upgrade in many cases. Indian restaurant was fantastic, drinks definitely not watered down
Stayed 4 nights in Apr 2024
Response from The Excellence el Carmen. on 20 Apr 2024
Dear Brett,Thank you for your preference on Excellence El Carmen and for sharing your points of improvement, we share them with our staff. We look forward to the opportunity to welcome you back to give you the treatment you deserve! Greetings from The Excellence Collection.

10/10 Excellent

Kaitlin, Dumfries

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is very nice. I especially liked that there were pools with every building. The staff were friendly. The rooms were comfortable. The dining and entertainment was nice too
Stayed 5 nights in Apr 2024
Response from The Excellence Collection on 16 Apr 2024
Thank you for choosing Excellence El Carmen as the host of your Caribbean holiday and for taking your valued time to share your review. We are delighted to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thanks to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. It is also lovely to know how memorable your getaway was due to the good food quality you encountered at any restaurant you attended, and amusing activities and entertainment provided. We will pass your kind words along to the entire team. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

8/10 Good

Hannah

Liked: Cleanliness
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on 17 Apr 2024
Thank you for your preference on Excellence El Carmen and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

8/10 Good

Dawnde

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 7 nights in Apr 2024
Response from The Excellence Collection on 16 Apr 2024
Allow us to thank you for your preference on Excellence El Carmen and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

8/10 Good

Jessica Joan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our private plunge pool two story terrace room the most! Amazing!
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on 15 Apr 2024
Thank you for your preference on Excellence El Carmen and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Great property
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on 15 Apr 2024
Thank you for your preference on Excellence El Carmen and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Barry, Killeen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay and staff members. A must visit/stay the Excellence El Carmine did not disappoint. The amount of activities at the resort was unbelievable. Great get away.
Stayed 8 nights in Apr 2024
Response from The Excellence Collection on 15 Apr 2024
Dear guest,First and foremost, we would like to thank you for choosing Excellence El Carmen as your vacation destination and for taking the time to write and share this review with other travelers.We are delighted to know that there are plenty of entertainment activities provided, and our colleagues were able to make your stay a relaxing and memorable experience due to the excellent service provided. We will ensure that your amiable comments reach the eyes and ears of all our staff at our resort. We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.

6/10 Okay

jeffrey paul

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 6 nights in Apr 2024
Response from The Excellence Collection on 15 Apr 2024
Thank you for choosing Excellence El Carmen as the host of your Caribbean holiday and for sharing your discontent regarding your stay with us. We truly hope you will grant us the opportunity to welcome you back to reinstate your confidence in our services. Please receive our greetings from The Excellence Collection.