Queenstown Holidays

This hotel sits right on the water. Despite what the images may make you think, the only available rooms in the hotel are on the geound floor. This is fine, as the area is very quiet. But dont expect grand views of the water from an upper level room-- those are all condos. The reception area is inviting and clean. The gentleman at the front desk was very accomodating. Parking is across the street at the marina amd is easily accesible. At the time of this review, parking cost $36 for 24 hours with in/out access. A short 5 minute walk takes you to Thames St., which boasts a lot of restaurants and shops.

Great everything. Staff, location. Need to go back when the pool is open!

Full array of places to eat and drink. Right next to the Pier 6 concert venue. Harbor is beautiful.

Everything was ok but room bathroom had multiple issues and hotel management doesn’t have any staff to fix those.

This hotel has the potential to be a true 5-star property. The experience was pleasant overall, but there are a few areas that could be improved. The main issue lies with the attitude of some of the female front desk staff, whose approach came across as less than welcoming. In contrast, the male staff members were consistently helpful and demonstrated a genuine willingness to assist. With some attention to customer service training and consistency at the front desk, this hotel could easily rise to a top-tier level.