Richmond Hotel Guide - Boutique Hotels in Richmond, London

"Nice staff. Great room. "

"Everyone is special at the Strand. Staff takes pride in their work! Although the rooms are small, it is still good value for the area. It’s in a fantastic area to walk the themes and visit Big Ben along with shopping on Oxford! "

"Acoustics in reception could be better. The distance between me and the person behind the desk was quite distance, coupled with the fact that it was quite echoey and there was background music. I don’t class myself as hard of hearing but was really struggling especially when staff are quietly spoken and have an accent (I’m from Italian background and good with accents). Just something for you to consider (I checked in at 10pm if that helps)"

"Wonderful place to stay that feels like home because of the staff."

"Stunning Lobby and bar. Check in experience was satisfactory. Room was small with small double bed. Cocktails at the bar were great however the bar experience was disappointing. Along with other residents we had to wait at least 45 minutes in between drinks to be served again at one point having asked for more drinks the server disappeared and forgot us…. we were still expected to pay13.5% service charge. Frustration was clear amongst the people around us. The bar was understaffed and the frustration with this was also apparent amongst them! We gave our feedback on check out about the bar experience, the team member was sympathetic but advised that we should have reported this to the bar staff at the time. This was not appropriate to do at the time as it was difficult enough getting a drink let alone trying to give feedback or refusing to pay a service charge.We were offered a voucher however we were leaving at that moment so declined the offer and just left our feed back. Great location for central London ..just next to Hyde Park "