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RBS Hotel

3.0 star property
Travelers find everything needed for an easy getaway at this comfortable hotel where they can unwind at their own pace after a day of exploring

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RBS Hotel blends comfort with convenience in a smoke-free environment. Guests stay connected with free in-room WiFi and appreciate the 24-hour front desk for assistance at any time. Visitors consistently mention the helpful staff who enhance their peaceful retreat experience.

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Breakfast available
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Double Room

Desk, iron/ironing board, free WiFi, wheelchair access

Double Room

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Flat-screen TV
Private bathroom
Coffee/tea maker
Digital channels
Wardrobe
Daily housekeeping
Desk
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

Desk, iron/ironing board, free WiFi, wheelchair access

Twin Room

Highlights

Flat-screen TV
Private bathroom
Coffee/tea maker
Digital channels
Desk
Daily housekeeping
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Triple Room

Desk, iron/ironing board, free WiFi, wheelchair access

Classic Triple Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Flat-screen TV
Private bathroom
Coffee/tea maker
Digital channels
Wardrobe
Daily housekeeping
Desk
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Triple Room

Desk, iron/ironing board, free WiFi, wheelchair access

Triple Room

Highlights

Flat-screen TV
Private bathroom
Coffee/tea maker
Digital channels
Wardrobe
Daily housekeeping
Desk
  • Sleeps 3
  • 3 Single Beds

View all photos for Quadruple Room

Desk, iron/ironing board, free WiFi, wheelchair access

Quadruple Room

Highlights

Flat-screen TV
Private bathroom
Coffee/tea maker
Digital channels
Desk
Daily housekeeping
  • Sleeps 4
  • 2 Double Beds
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About the area

Rochester is home to RBS Hotel. Leeds Castle is a notable landmark, and travellers looking to shop may want to visit Bluewater Shopping Centre and Lakeside Shopping Centre. Looking to enjoy an event or a game while in town? See what's happening at Brands Hatch Circuit or Priestfield Stadium. Visit our Rochester travel guide
Map
5-7 Frindsbury Road Strood, Rochester, England, ME2 4TA

What's nearby

  • The view of Rochester Cathedral from the castle window😊
    Rochester Castle
    15 min walk - 1.3 km
  • beautiful cathedral and important Norman castle out of shot, in the middle of a quaint small city steeped in history with plenty of nice cafes and restaurants
    Rochester Cathedral
    15 min walk - 1.3 km
  • Six Poor Travellers House
    18 min walk - 1.6 km
  • The Vines Park
    18 min walk - 1.6 km
  • Diggerland
    3 min drive - 2.3 km

Getting around

  • Strood Station
    7 min walk
  • London (SEN-Southend)
    47 min drive

Restaurants

  • McDonald's
    7 min walk
  • KFC
    6 min walk
  • Riverside Tavern
    11 min walk
  • Mamma Mia
    13 min walk
  • Cafe Nucleus
    13 min walk

About this property

RBS Hotel

Property highlights
RBS Hotel provides everything that you need. Guests can connect to free in-room WiFi.
Other perks include:
  • Free self-parking
  • Buffet breakfast (surcharge), smoke-free property and a 24-hour front desk
  • Guest reviews speak highly of the helpful staff
Room features
All guest rooms at RBS Hotel have amenities, such as free WiFi. Guest reviews speak positively of the cleanliness rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with showers
  • Flat-screen TVs with digital channels
  • Coffee/tea makers, daily housekeeping and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: GBP 5 per person

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 16

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately GBP 5 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

This property does not have any lifts

Property is also known as

RBS Hotel Rochester
RBS Rochester
RBS Hotel Hotel
RBS Hotel Rochester
RBS Hotel Hotel Rochester

Frequently asked questions

Is RBS Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at RBS Hotel?

Self-parking is free at this property.

What time is check-in at RBS Hotel?

Check-in start time: 2 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at RBS Hotel?

Checkout is at noon.

Where is RBS Hotel located?

Situated in Rochester, this hotel is within 1 mile (2 km) of Rochester Castle, Rochester Cathedral and Six Poor Travellers House. The Vines Park and Medway Little Theatre are also within 1 mile (2 km). Strood Station is 7 minutes by foot and Rochester Station is 19 minutes.

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Reviews

RBS Hotel Reviews

7.6

Good

8.0

Cleanliness

7.4

Location

7.6

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 63 out of 184 reviews
Rating 8 - Good. 61 out of 184 reviews
Rating 6 - Okay. 29 out of 184 reviews
Rating 4 - Poor. 9 out of 184 reviews
Rating 2 - Terrible. 22 out of 184 reviews

Reviews

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Im a great believer you get what you pay for .... so considering the room price my expectations werent high but i was pleasantly surprised had a lovely sleep, woke refreshed, room clean as was bathroom, staff pleasant would recommend to anyone
Stayed 1 night in Oct 2025

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel for a one night stay. Then I read the reviews and wondered if I’d made a bad mistake. However, I can honestly say that we were pleasantly surprised. The hotel was quiet, clean and we were treated very well. Excellent value for money.
Stayed 1 night in Oct 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel, comfortable bed, good choice

This was a nice hotel, clean and well equipped. The bed was large and comfortable.
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room. Friendly staff. Comfortable bed. Lovely and warm room
Stayed 1 night in Dec 2023

6/10 Okay

Moira

Liked: Cleanliness
It was nice and clean staff man looked down on me.i wasnt posh enough i would say that its a good place to go if u need somewhere quick but take ur own coffee.tea and milk suger
Stayed 1 night in May 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and very close to town lovely room with onsuite Everything was clean and tidy and bed was spotless . Close to down and checkin easy and friendly and very helpful. Had a parking space which was right outside the door which I wanted . Thanks
Stayed 1 night in Mar 2024

6/10 Okay

JENNY

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Very poor customer service

Cannot fault the room or facilities, which were modern and very clean. However my immediate experience was being told off for my coat dripping on the floor (it was absolutely tipping it down outside, so hardly my fault). I was then informed I had reacted badly to this and did not have to stay at the hotel!!
Stayed 1 night in Oct 2024

6/10 Okay

Stephen

Liked: Room comfort

Ok

Welcome was fine including a call earlier in the day to check what type of room we required. Room was comfortable enough, bit strange having a full size fridge in the room though. Could have benefitted from a bit more of a clean (blinds especially) and a coat hook and some hooks in bathroom for towels. Also a hand towel and a bath mat would be helpful. Room was paid for including breakfast, but this was non existent on either of the days we were there (we weren't up late or particularly early either).
Stayed 2 nights in Oct 2023

8/10 Good

H V

Liked: Cleanliness, staff & service, property conditions & facilities
Overall I had a pleasant overnight, restful night, bed really comfy, room and en suite clean. Room size I had was ok for one person. Good selection of tea/coffee etc plus biscuits. (no hair dryer in the room but I didn't bother go and ask for one). Next days pre packed breakfast was brought to the room, offering various continental and other breakfast type bites plus fesh fruit and a cartoon of fruit juice. Guy at reception was welcoming and gave clear instructions to my room. staff were helpful and supportive. As It's on a busy road, and if like me you like the windows open, it can be rather noisy, especially as I wear hearing aids.. plus as I didn't want to disturb others I needed to use subtext on the TV but it wouldn't work. The member of staff who brought up the breakfast basket, tried his best to get it functioning but he too had trouble, I was informed they would look into it, so other future residents don't have same problem. It's just that with traffic noise I couldn't hear the TV unless on really loud. It was convenient for me but reversing out is a bit iffy into a main road/people walking along pavement... low, plus I wear hearing aids
Stayed 1 night in May 2024

6/10 Okay

Matthew

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Good value, awful staff, won't be back

It's difficult to be objective with the level of disgust I'm feeling, but here goes... The standard and size of room, the cleanliness of the bathroom and overall value for money couldn't be faulted. The £5 breakfast consisted of pre-packed pastries, some fruit, and various breakfast snacks - decent enough for a fiver. My issues with the hotel centre around the disgustingly rude staff member that begrudgingly 'greeted' me when I checked in. I emailed ahead to explain I'd be arriving around 11.30pm. The front desk was advertised as being open until midnight. When I arrived, at 11.20pm,I called the number on the front desk. A chap then appeared, and immediately made me feel unwelcome, stating check-in had closed at 10.30pm. After a night of work and a 2 hour drive, I didn't need this negative attitude. The staff member then demanded ID... I've never been asked for this in any hotel in the UK before. I presented my driving licence, and against my wishes, it was photocopied by the staff member. I was then shown to my room at the front of the hotel. The road noise was just about bearable, but a thick set of curtains doesn't constitute sound-proofing. I've tried to give a balanced review, in spite of being treated like crap. I will not be returning, and I will not recommend this hotel to anyone else. It's a service industry. If you don't like working in it, do something else.
Stayed 1 night in Sep 2023

2/10 Terrible

Mark

Disliked: Staff & service, amenities
At £55 a night, you know what to expect really – so expectations aren’t that high, you get what you pay for – fair enough. Judging by the photos online it looked adequate, and when we arrived the room was basic as expected, but clean and bright with a TV, fridge, bathroom with shower and tea/coffee-making facilities. So far so good. Unfortunately, that’s where the positives end. I can honestly say this was the worst hotel experience of my life. This is why – We were greeted by the hotel manager/owner, who initially was pleasant enough, checked us in no problems. Later that night when we turned in and went to the bed, the occupants in the room next to us, clearly drunk and on drugs, had a full-blown domestic in the early hours of morning. Shouting, screaming, furniture being thrown around/smashed, hitting one another, crying and calls for help. It was terrifying to be honest, and we felt trapped in our room with no way out as it kept spilling out into the corridor outside our room. When things had quietened down briefly, I was able to make my way to the lobby. As it was 2am, the place was deserted as expected, but on the reception desk there was a sign with some phone numbers to ring in case of an emergency. I returned to my room, and the chaos in the next room escalated again – so I rang the number twice, but no answer. I tried one more time, and planned to phone the police if there was no answer. Eventually the manager/owner did answer. He seemed harassed that I had woken
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay - hassle free. Quiet and peaceful. Good customer service. Always ready to assist when asked.
Stayed 2 nights in Jul 2025

10/10 Excellent

Mirjana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for our stay.
Stayed 2 nights in Apr 2023

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money will definitely stay again when in this area spotless room and very comfortable bed
Stayed 1 night in May 2023

8/10 Good

victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was lovely and clean , with a really nice room
Stayed 1 night in Jul 2022

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely old building and authentic pub, great rooms and staff.
Stayed 2 nights in Jun 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Aug 2025

10/10 Excellent

Connie

Friendly staff. Nice clean rooms and good rate.
Stayed 1 night in Jul 2023

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming and happy hosts , the room and facilities were fresh and very clean. Highly recommended. I will certainly stay there again
Stayed 1 night in Jul 2023

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly and helpful

Very friendly and helpful reception.
Stayed 4 nights in Feb 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice room, very clean
Stayed 1 night in Aug 2023

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Very Clean . Polite and helpful staff
Stayed 1 night in Jun 2023

8/10 Good

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Jun 2024

8/10 Good

Nothando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You get value for your money
Stayed 3 nights in Sep 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed was very comfy. Room was clean. Needed more parking as there was nowhere for me to park.
Stayed 1 night in Jul 2023