Kobe Hotel Guide - Rokko Garden Terrace hotels in Kobe, Japan.

"Great location, classy place with excellent Japanese spa. Restaurant also pretty good with affordable bar menu. Enjoyed an excellent steak in the main restaurant."

"The property was very beautiful and convenient for those visiting for Universal Studios. It is right next to the train station for easy access when traveling. We were there for 12 days. Staff cleaned the room each day and left fresh pjs for each person. They did have kid pjs that fit my 12 year old, but none that would fit my 1 year old. They did have hot springs on the spa floor but unfortunately I am covered in tattoos so that is definitely a no go. I did not even attempt so I can't comment on that area. They had a nice tea time between 1400-2100 that served coffee, tea, soft drinks, and pancakes. We did not add the breakfast because we wanted to explore other options. The breakfast did look tasty though. There were coffee shops and a McDonalds in the area that opened around 0630-0700 so we frequent those as well. The staff were very friendly. Fully stocked with all toiletry items needed. Had a nice view of Universal Studios from my room window. Had enough space for my family of 4. All in all I would revisit."

"Great location. Friendly staff. Fun environment "

"Trash wasn’t emptied everyday, no free water offered. Staff was very friendly and helpful."

"Excellent location, great staff"

"Need to have bathrobe and welcome drink. Reception area was too small"

"Superb location, classic tower style hotel in the Kita area "

"First time traveling to Osaka , Japan with my son great location right next to transportation . we were able to save money on commuting by navigating their train system . the rooms were a big small , however cozy . staff were helpful and great with they are only very strict at check in if you take a morning flight the checking is exactly at 3 pm . breakfast was buffet style from 6:30 -‘ - 10 am which was great clean and delicious food . If you traveling with kids deff recommend . "

"This was the worst hotel stay I have ever experienced in Japan. 1. The hotel struggled to find my reservation and made the check-in process far more difficult than necessary. 2. I was charged an additional 5% credit card fee because of a clerical error by hotel staff (which management refused to correct.) 3. When I requested a taxi to the airport, the hotel staff booked a ride for me through their preferred taxi service; upon arrival at the airport, I was charged a "gaijin tax" by the driver and paid nearly double the Kobe city taxi rate for my fare. 4. At checkout, I handed the hotel staff a stamped postcard to mail out for me and they flat out refused it, instructing me to "go to the post office." 5. There was a lot of anti-foreigner policing by staff near the lobby area, where I was bizarrely followed by an employee and subsequently asked to leave the lounge area (even though domestic guests were allowed to stay.) ... Overall, this hotel stay was terrible. Everything comes down to the awful, impassionate, and intolerant staff, who made me feel unwelcomed as a guest (and used as a customer.) If you have the choice, stay elsewhere in Kobe and save yourself a horrible customer service experience."