We had a wonderful weeklong stay at Giovanna and Massimiliano's apartment over the Christmas holidays. We arrived on Christmas morning. Since stores were likely to be closed, Giovanna had bought and stashed groceries for us, made us a couple of lasagnas for our family and stocked some nice freebies like prosecco, beer, bottled water, etc. as a welcome gift. Even though she was busy cooking for her own family, Massimiliano (and their son Niccolo) was there to welcome us at the apartment and give us a nice tour and orientation. Plenty of reading material, games, DVDs, etc. at the apartment. The kitchen was well stocked with all the essentials, pots & pans, dishes, toaster, Nespresso machine and basic spices and cooking oil. The bedrooms & bathrooms were similarly stocked with towels, toiletries, bath robes and most everything you would need to be comfortable. Giovanna even asked us how our kids would like their beds made and had that ready to go. I've used VRBO extensively over the years (including recently even in Italy - Florence and Venice) and while my interactions with all the hosts have been very pleasant, I can honestly say Giovanna and Massimiliano are some of the warmest, most welcoming & hospitable hosts you're likely to encounter. Every interaction and communication reflected genuine hospitality and warmth and really made us feel so welcome in their home and to the Eternal City. Grazie mille!