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Reviews of Demetra Hotel

4 out of 5
Demetra Hotel
Via del Viminale n. 8, Rome, RM

Reviews

8.4

Very good

Rating 10 - Excellent. 238 out of 558 reviews" "
Rating 8 - Good. 231 out of 558 reviews" "
Rating 6 - Okay. 56 out of 558 reviews" "
Rating 4 - Poor. 24 out of 558 reviews" "
Rating 2 - Terrible. 9 out of 558 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff at front desk is amazing....this hotel is in a renovated 5 or 6 story apartment... beautiful renovation....each floor is a different hotel...or private apartments. Tons of dining options around and very easy 5 minutes walk to Termini trains. Shower is just terrible...bathrooms sprays with water everywhere no screen or curtain and the tub doesn't drain so you have water up to your shins when showering...the armoire closet almost fell apart and tipped over when we opened it ..so cheap and flimsy we couldn't use it....the balcony outside our courtyard facing window is part of the hotel with one access door from the hotel hallway and the cleaning staff use it to store bags if garbage, dirty mops and brooms discarded cans and beer bottles and buckets. Very unsightly and needs to be improved. Great for one night but not 4 or 5.
Stayed 1 night in Apr 2024

10/10 Excellent

Bethan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Zuilem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The door of the bathroom . The room was not dark to sleep well. The light pass thru the door.
Stayed 4 nights in Mar 2024

10/10 Excellent

Kevin

Stayed 3 nights in Jan 2024

10/10 Excellent

Rakiatou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Akira, El Segundo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Mollie

Liked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

KEM HUNG

Travelled with group
Disliked: Amenities, property conditions & facilities
The toilet always flood because of poor sewerage system, and they dont provide drinking Water , i booked for smoking rooms and they said rooms are non smoking , i guess its expedia problem
Stayed 5 nights in Nov 2023

8/10 Good

Xiao-Keng

Stayed 2 nights in Nov 2023

4/10 Poor

Mauricio

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I reserved using my American Express 4 months before my stay, 1 day before my arrival I get an email saying that they do not take AMEX, I had to pay cash
Stayed 3 nights in Oct 2023

4/10 Poor

Jennifer

Liked: Cleanliness, property conditions & facilities
The AC could not be put under 20°C so the room was extremely warm. Also the TV intermittently worked.
Stayed 1 night in Sep 2023

2/10 Terrible

Esmeralda

Stayed 1 night in Sep 2023

10/10 Excellent

Dennis Paul, Tinley park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Demetra Hotel is a wonderfully run hotel located close to museums, churches, stores and great places to eat. Right outside the hotel is a restaurant called Cafe Washington, where I ate at least seven meals. I only wished the lobby were larger.
Stayed 9 nights in Aug 2023

10/10 Excellent

Leon

Stayed 3 nights in May 2023

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved that it was only a few blocks from the main train and metro stations for Rome. Our room had a really big bathroom with shower and a separate Jacuzzi tub. The staff was really helpful lending me a charging cube for my old-fashioned USB cord, (everyone is on the smaller USB-C in Italy now, and the power is 200 volts, so you need one of their cubes), and calling taxis for us. The room was super clean.
Stayed 4 nights in May 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was great. The location is perfect if you’re planning on using the metro, taking the train to another city or using the hop on hop off buses. All of them are only about a 8 minute walk to Termini Station. We arrived before check in time but the staff allowed us to store our bags and wait in the lounge. They actually prioritized the cleaning of our rooms and let us get in 30 minutes before normal check in. The rooms are very clean and modern and the beds are comfortable. We chose to pay for the breakfast each day and it was outstanding. the best of three hotels we stayed at on our trip to Italy. All of the staff were very professional and very polite. The only “tips” I would give are be prepared that there are some steps at the entrance to get your bags up to the level of the elevator and if you want your air conditioning turned on you need to call and ask the front desk. It’s all controlled centrally at the desk. They only do that so as not to waste money on utilities. Overall, I would highly recommend this hotel.
Stayed 3 nights in May 2023

10/10 Excellent

Maksym

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. It was the main qualifier for hotel selection
Stayed 2 nights in Mar 2023

10/10 Excellent

Liat Kitay

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Experience
Loved this place! Staff was incredible and the room (Queen with hot tub) was one of the best of my trip. Location was very good too. I would definitely look to stay here again.
Stayed 1 night in Nov 2022

4/10 Poor

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Bring Earplugs!
The room was spacious and clean, but the hotel is on the 2nd floor of a very busy street and the windows aren’t very soundproof. We heard people talking and yelling and singing throughout the night and could hear the garbage trucks coming through around 3am with a lot of glass breaking. Also because of all the light outside it is incredibly bright in the room at night. I had to use earplugs and an eye mask so if you stay here be sure to bring those so you can get a good nights sleep. The staff is friendly and the bed was comfortable though.
Stayed 4 nights in Oct 2022

10/10 Excellent

Ygor

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, convenient from train station. Weird that hotel has a different on top two floor but noise separation was good. Great restaurant options in the area. Hotel was comfortable and stylish
Stayed 3 nights in Sep 2022

10/10 Excellent

AHMED

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good sevice and go location
Stayed 5 nights in Sep 2022

8/10 Good

Abril

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena opción para hospedarte en Roma, está cerca de la estación principal, tiene restaurantes cerca, una plaza enfrente. El hotel está cómodo, limpio y bonito. Es un hotel chiquito pero es buena opción. Lo único malo es que no te ponen acondicionador, ni crema corporal y las toallas ya están un poco viejas.
Stayed 1 night in Sep 2022

10/10 Excellent

Jared

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and fantastic breakfast.
Stayed 1 night in Jul 2022

10/10 Excellent

David

Stayed 2 nights in Jun 2022

8/10 Good

Avery

Travelled with family
Liked: Cleanliness, staff & service
No lobby area, transportation booked through hotel both times there were issues with them trying to scam me as a tourist.
Stayed 1 night in Jun 2022

6/10 Okay

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2022

6/10 Okay

Verified traveller

Travelled with family
I don’t think I would recommend
I requested twin bed, but the bed was double when we arrived. So we had to wait to make it to twin. There was no body wash nor hair conditioner. I got a bottle of body wash at the front desk, but no hair conditioner. So I had to go but it by myself. The room temperature was set so low and I had to ask to make it up at the front desk. OMG! How many times I had to ask the front desk!!
Stayed 2 nights in Jun 2022

10/10 Excellent

Liam

Liked: Property conditions & facilities, room comfort
Amazing Experience
We stayed in the jetted tub room (not wheelchair accessible); which we made full use of during our stay. All of the staff were so friendly and went out of their way to help you. They had useful information about good spots for lunch, touristic locations etc. We couldn’t have asked for more.
Stayed 5 nights in May 2022
Response from Fabiola on 18 Jun 2022
Dear Mr Liam, thank you so much for your good review, we 'll do our best to satisfy our guests and we hope to see you again next time

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, perfect location
Great hotel for a good price, lovely room and very friendly staff. The room and hotel in general was very clean and well presented. PERFECT location, 10/15 min walk to all the main sites and 5 mins to train station, would definitely recommend this hotel or at least this area of the city! The only thing was that when my partner asked for an iron he was told they weren’t sure if they had one (even though it states on the website that they do) and was eventually given one that leaked and could’ve been dangerous to use. When he informed the staff at the front desk they brushed it off as nothing.
Stayed 3 nights in May 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022

10/10 Excellent

Marco

Stayed 1 night in Apr 2022

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Friendly staff. Cosy room but very clean
Stayed 1 night in Feb 2020
Response from Customer Care Department Demetra Hotel on 14 Apr 2020
Dear Guest, Thanks for sharing your experience with us. We are hsappy you enjoied our location, in the really heart of Eternal City. Thanks also for spending beautiful words for our staff, always ready to help all our guests with requests. We hope to welcome you again for your next holiday in Rome. Best regards

10/10 Excellent

Alessandro, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a strategic position and amazingly well connected to all the main sightseeing of the eternal city. The staff is very friendly and kind always ready to help, the rooms are fresh new, clean and well organised. Absolutely happy about it. Very raccomended.
Stayed 1 night in Feb 2020
Response from Customer Care Department Demetra Hotel on 26 Mar 2020
Dear Alessandro, Thanks for your wonderful words! We are happy your stay was up to your exectations. We realy hope to welcome you again for your next stay in Rome. Best regards,

10/10 Excellent

Zina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Demetra
The staff were amazing and friendly. The room was clean. Breakfast was lovely. Would definitely recommend. The staff helped with any questions we had which was great such as location and places we could go see and how to get there.
Stayed 3 nights in Feb 2020
Response from Customer Care Department Hotel Demetra on 7 Mar 2020
Dear Zina, Thanks for sharing your experience with us. We are pleased your stay was up to your expectations. We hope to welcome you again for your next roman holiday! Best regards,

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Literally STINKS
What a shame! This is a cute hotel in a great location. Nice breakfast and lovely breakfast attendants. But our room had a SICKENING SMELL--which management attempted to "fix." They refused to move us (and claimed they couldn't smell it!) when we complained again. It turns out more than one of the rooms smells awful... Also, if you dare to book this place, the "basic double" is what they call at the hotel an "economy one-and-a-half"! It's teeny, which is fine, if that's what you booked. Best to go elsewhere.
Stayed 2 nights in Jan 2020
Response from Customer Care Department Hotel Demetra on 7 Mar 2020
Dear Guest, We are really sorry for the problem you had during your stay. As you can see online our service is much appreciated by all our guests. We hope you can give us a second chance to make your stay amazing, we'll offer you a discount. Best regards,

6/10 Okay

Pat, NYC

Disliked: Staff & service
They gave me a room 26 steps down( actual stairs) And then 8 stairs up. Facing the noisy street. Room was renovated and modern. But the pipes would stink like a gutter after taking a shower , to the point I could not fall a sleep from the stench. Sink was clogged they did nothing about it for 3 nights . Fridge did not work. As well
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, modern, clean, helpful staff, secure, great breakfast.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to train station and walking distance to the attractions.
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019

10/10 Excellent

Don, Belfast

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room is the one above the entrance with balcony. Its clean. Its not too big but not too small. Good enough for 3 people. Staff were helpfull and all nice specially Goli. She helped me with sorting my Autostrada penalty as the website is all in italian. Breakfast is good. Only comment is that tea bags in the room was not replenished so we bought our own and bring in the room. Other than that all very good.
Stayed 5 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019

10/10 Excellent

SF, Oregon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first stay in Rome. The staff were always very helpful, kind and present. The room was bigger than we expected and we really enjoyed that. Location was great felt like a 15 minute walk anywhere or to a near by bus. Only complaint was that our door would make a noise like it was going to open every time the room next door was opening their door - we figured it was airways not a big deal just annoyance. Would stay in the future.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2019

10/10 Excellent

Anthony, North Haven CT

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff Was very friendly and helpful..... Center location close to trains and Metro....
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid choice near Termini, walking distance. It was cutely designed and comfortable.
Stayed 3 nights in Oct 2019

8/10 Good

Michael I.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good spot to be staying in Rome ,close to train and bus station .Hotel clean and friendly staff ,food basic but good.
Stayed 3 nights in Oct 2019

6/10 Okay

Saimir

Liked: Staff & service
Very small room and shower..
first..it was close to Termini which was very helpful to us; inside conditions, I will say clean, but room was too small there was no room to open your luggage, shower was too small, I never seen such a small shower in my entire life.. breakfast was good and staff very friendly .. so, over all for 4 nights stay i will give like 7 points.. no more.
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel , we were only here for a very short period of time (overnight before catching a flight) but it was perfect for what we needed. The rooms are pretty tight though
Stayed 1 night in Sep 2019