They didn’t upgrade our room . I had to upgrade and pay for . They gave to us very small room . This wasn’t first time here . We stayed at this hotel Genova since 2015 and we love because every very close . I expect they update my room for better than they have to us , but instead they offered to us upgrade to nice suite , and of course we had to pay for . But we love the place , the staff are amazing , specially Vinicius . They apologized for the room and sent to us a bottle wine . Was nice . Our room have outdoor terrace . Great to relax and have glass Prosecco . Thank you .