I'm surprised that this is considered a 4 star property. The staff was semi-friendly (depending on who you were speaking with), but did not offer to help with bags (even though we were clearly struggling) when we checked into or out of the hotel. Also, we found dust bunnies all around the room, so it clearly had not been well cleaned in some time, and generally felt old and outdated. The location is good in that it's close to a lot of things, but it feels like it's on a back alley behind a massive embassy. We were only there for one night, so it was fine, but I would not recommend it for a long stay in Rome - especially given the price.