Berlin Hotel Guide - Sad Girl with Rabbit Ears Mural hotels in Berlin, Germany.

"Fine"

"Clean room & lovely staff , easy access to local open air market , local shops , restaurants & bars...."

"The room was very modern and clean. We appreciated that the air conditioning worked. Our only complaint is that the wifi was a bit unreliable."

"This is the second time I have stayed at this hotel and again it was wonderful! The room was spacious and well appointed and the sauna area is has both a Bio and a Finnish Sauna as well as a steam room. The gym is well equipped. The location is an easy tram ride from Berlin HBF that goes through Alexanderplatz. "

"super fun stay"

"Our room was very comfortable, and the bed was great. The location is also fantastic, which was the reason for teh stay, and teh digital assistant tools for check-in and the online help were very accurate and very fast. The only thing that could be improved is the ability to hang up your clothing; the facilities (a few hangers that can only be used in one place) are not enough if you're staying more than a few days. But will stay again. Thanks! "

"Everything was great. Nice area. Only thing was checkin was tricky as i arrived alter evening on friday....Otherwise, was all great."

"Room is nice, everything was clean and the kitchen sufficiently supplied, also great location, which is the primary reason we chose it. However if I had known there would be absolutely no staff on site, like ever, I would not have stayed here. I am not interested in soliciting a business that has forgone employing actual local humans in favor of AI. Whatever they are "saving" by doing this, they are losing via poor customer service. There was general confusion every afternoon in the "lobby" (hallway really) at check-in, as new guests tried to figure out what room they had and how to get in. During our stay, other guests did thoughtful things like run through the hallways at night, pounding on doors (!!!) and just generally being loud. The robot I reported this to said a reminder about noise restrictions would go out to guests, but this did not happen. Then the front door lock stopped working, so all sorts of street randos could just walk on in; the robots told me they were trying to locate a needed part to fix it, but again I saw no humans on site whatsoever so had no confidence anything was actually being done to make the hotel secure for guests. Last irritant - there was no indication there'd be housekeeping services, which is fine, but then someone came on unexpectedly and made the bed while we were out. If I had known someone was coming I'd have put up a DoNotDisturb sign ... if there was one. Overall a thumbs down! PLEASE EMPLOY ACTUAL PEOPLE to staff your hotel."

"Excellent staff. Very patient and accommodating. Service with a smile -thank you all."