San Agustin Holidays

My room 1272 was a good size for solo use, it was a bit of a walk from reception but there’s clear steps/walkways. Some aspects a bit dated. Could not use balcony due to sharp palm tree leaves taking up 1/2 the space. Walk to the beach/shops was ok, around 15 minutes safe and quiet area. The walk back from the beach does have a small incline but most people with moderate fitness will cope. Would not have paid the full price but it was fairly priced for the ‘offer price’.

Everything was great.

Not really what I was expecting, but not terrible or as bad as people make it to be. It does have pros and cons. I would categorize this place more as a hotel than a resort. Bar service was limited and there was no flow to the buffet nor was it labeled as to the areas where the kids food was at. Choices for kids were limited, same with the snack bar. Food was not terrible they do have to cater the seasoning of the food to the masses. The room we had was really nice and more spacious than I expected. I did get the romantic package to surprise my family and they did a great job with it! House keeping was not what was expected they did not come clean the room (despite hanging the sign on the door requesting it and speaking to the front desk) until our 3rd day (take out the trash mainly), toiletries and coffee pods were never replenished. It was Slightly confusing as to where the entertainment amd activities were which were also limited but I am going to assume its because they are still trying to find their rhythm after reopening. Live music was pretty good just need a surround sound ;). Parking was convenient, the area was nice with the shops and water activities. Experience overall was ok again i categorze it as a hotel not a resort in the traditional sense, it is not as bad as other people make ot out to be and there is is room for improvement but i will attribute it to theor reopening and are trying to find their groove and on being better staffed.

If you come to this resort you will come back over and over again, the food is superb, the staff is what will bring you back! From the gardening crew (Andres) that will great you every time you walk by to the amazing team of Restaurant managers Carrera, Germano, Patrik, Felix, and Herrera and our superb server Manolo, you became friends. You feel so sad to leave that you have to return to be pampered again! Amazing management. My housekeeper Rosario, I wish I could take her with me! They change your towels 2 times a day and will make your bed if you had a nap in the afternoon! Really amazing

Excellent location right close to the beach, promenade. Lovely grounds, swimming pools. Wonderful staff very friendly and polite. My gripe is that there was no free mineral water in room on arrival, were so in the fridge but chargeable. Also we had half board again no free complementary water. We had to purchase it. We have been to other hotel chains where they were not so stingy