San Rufo Hotels

"Kind recepcionists, good recomendation for dinner. Nice installations. Elevator. Parking. Nice building. Easy to get to"

"This was a lovely old hotel with perfect attention to detail. We had dinner there both nights (area is quite remote) and were not disappointed. Staff were very welcoming and helpful. If we are this way again we’ll definitely be staying again. "

"Lovely hotel. We stayed with breakfast included. Found the menu for evening meals was a bit limited. So thoroughly recommended the family restaurant opposite. Bar staff were lovely and staff on breakfast duties were also very attentive. "

"Use only google maps to locate the hotel."

"Check in was ok, there was a language barrier. We were told the pool was open till 6:30 and it wasn’t. As we got in we were kicked out. There is a charge for the indoor pool, which we were told was 10 but see signs saying 5. The hotel is having building works. People were working as we went to our room. The whole place smells of sewage. We tried to get a drink at the bar but they didn’t have basic things like lemonade. I went to walk the dog and we were attacked by stray dogs that roam both the property and outside and the car park. They are there day and night barking and chasing. Dogs also going around the car park urinating on all the cars. Went back to the room and found it was mouldy, furniture was rubbish, tv not viewable, curtains broken, fire alarm was covered and AC didn’t really work. Tried to talk to reception was told it had to wait until morning as he didn’t speak English, he was more of a night watch man. There are no security doors and the fire doors are propped open and the fire alarm looked like it was still being installed. The room balcony had no furniture to sit on. I got up in the morning to walk the dog and was attacked again by stray dogs. We decided to check out as the hotel didn’t seem to understand the issues. I thought I agreed with reception I would pay for the night we stayed and be refunded the rest and the manager would contact me. This did not happen, her English was ok on check in but nothing when there was an issue. Still no contact or refund"

"We stayed here on our cycle ride from Rome to Calabria and the hotel was a fantastic experience after a long day in the saddle. The dinner and breakfast were also truly amazing. "

"Communication was a real problem. I wonder if staff were discouraged from trying to understand English. My Italian came from Google translate and even that was a disaster. Staff generally not friendly or helpful. Did not offer to assist bags up or down the hotel steps for guests in their senior years. WiFi practically useless. Kept dropping out "

"We traveled through Europe for two to three months every year. So, we have made it a habit to choose different hotels to have different experiences.we choose our hotels by our own feelings. This place looked beautiful from the outside and a beautiful interior presentation. To sadly find out that the hotel customer service did not match its beauty. Front desk reception was difficult and challenging with very unhappy faces. Breakfast staff was unfriendly and could not get a welcome smile from them. Dinner staff was just as unfriendly. I might say to be fair the housekeepers were very nice and helpful.probably to fair the staff is overworked at the same time if they want to be in the hospitality business they want to trained the staff to be friendly. "