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Reviews of Pensión San Sebastián Centro

2 out of 5
Pensión San Sebastián Centro
Calle Iztueta, 5, San Sebastián, Gipuzkoa

Reviews

8.0

Very good

Rating 10 - Excellent. 42 out of 121 reviews" "
Rating 8 - Good. 52 out of 121 reviews" "
Rating 6 - Okay. 16 out of 121 reviews" "
Rating 4 - Poor. 2 out of 121 reviews" "
Rating 2 - Terrible. 9 out of 121 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kylee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing host!! Very friendly. Well looked after
Stayed 1 night in Sep 2023
Response from javier on 19 Oct 2023
thank you very muchjavier

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room close to the old town.
The room was clean and tidy in a property which was well-situated close to the older area of the city. The host was very helpful and explained everything we needed to know, including good breakfast recommendation. We had a good stay.
Stayed 2 nights in Jun 2023
Response from xabier on 16 Jul 2023
thank you very much ANDREW all the best for the real review,,,all the best JAVIER FROM SAN SEBASTIANj

6/10 Okay

Paul

Travelled with partner
Nice for a pension which is better than a hostel, more like a motel. Clean. Not as spacious as pictures make it look. Fine for 1-2 night stay. Convenient to walk to all the main areas. Do not recommend if you have a car. No parking. Construction going on right outside the building so noisy early in the morning.
Stayed 1 night in May 2023
Response from xabier on 20 May 2023
AS YOU SAY FOR THE PRICE IS HOSTALPENSION NO HOTEL also we are in the City city center of san sebastian NO BODY HAVE A CAR PARKING PRIVATE IN HOTELS LESS PENSION in SAN SEBASTIAN

10/10 Excellent

Patrick

Stayed 4 nights in Sep 2022
Response from xaavier on 23 Sept 2022
muchas graciasthank you very much for the reviewall the best javier

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice experience. Javier made us feel at home and very attentive. Room cleaned daily and large enough for a city break Location amazing - 5 min walk to beach and old town
Stayed 10 nights in Jun 2022
Response from JAVIER on 7 Jul 2022
muchas gracias a todos los 5 maginifica personas y gran familia hasta pronto all the best and see you next year,,, javier

8/10 Good

Alistair, Aberdeen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was fine if a bit dark. Excellent communications and information from staff
Stayed 2 nights in Jun 2022
Response from JAVIER on 7 Jul 2022
muchas gracias y hasta pronto.... javier

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable en-suite room, pleasant staff, reasonable value. Convenient location (5 mins walk from train and bus stations) but lots of building work in neighbourhood.
Stayed 2 nights in Mar 2022

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
The host was waiting for me at the door, very nice and friendly man. Very welcoming.
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great place for a quick stay in San Sebastián, close to the train/bus station and 10 minute walk from the city center. Not the most luxurious or most welcoming, but it serves its purpose :) Overall, recommenced!
Stayed 2 nights in Jul 2019
Response from Recepción on 17 Jul 2019
Thank you very much for your replay. We work to be better day by day!

10/10 Excellent

Suzanne I.

Clean, quiet, and well situated
My boyfriend I had the room at the back of the pension with a large bed. Nice sized room, clean and comfortable with windows opening to a terraza. The pension offers a deal where you essentially pay half price to park in a nearby parking garage if you have a car. Came out to something like 24 euros for 2 nights. The front desk was rarely staffed, but staff communicates with you to make sure they are there to greet you when you arrive. Very friendly. A good deal.
Stayed 1 night in Oct 2018

10/10 Excellent

Rob, Aus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than expected. Although entrance old and dated, rooms very nice and better quality a than expected. Helpful staff made us very welcome.
Stayed 1 night in Sep 2018

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from San Ignacio on 22 Jun 2018
Muchas gracias por su nota Charles, ha sido un placer.

8/10 Good

Stephen

Liked: Cleanliness, staff & service
Well located welcoming accommodation
Really friendly and helpful reception from Javier on our arrival. Clean, comfortable well-priced Pension in a very central location
Stayed 2 nights in Jun 2018
Response from San Ignacio on 20 Jun 2018
Thank you very much Stephen. This is your house!

2/10 Terrible

Nestor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were not able to stay with our reservation because they closed on us because of late arrival and charged for it.
Stayed 1 night in May 2018
Response from San Ignacio on 20 Jun 2018
We are very sorry for your displeasure Sir, but it is very clear in the reserve that from 22h it is not possible to enter. It is a standard that we have for the good rest of our guests. In any case thank you for your comment, although you could not enjoy our establishment, something we would have loved

8/10 Good

Naoko, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place, nice people, good location
I actually ended up staying at Pension San Ignacio Centro, their another location - so this is a review for Ignacio. Javier was very helpful and communicated well before my arrival to make sure that I meet him at the location for check-in. Hotel is clean and it's actually pretty modern inside (card keys, elevator etc). Staff are all nice and friendly. Location is good - can walk to most of places. I enjoyed staying there & would go back. Thank you so much.
Stayed 3 nights in Mar 2018
Response from Leti on 6 Apr 2018
Thank you very much for your report! This is your home!!! It has been a pleasure

8/10 Good

Margaux

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was spacious, clean and really warm. Javier was very sympathetic and helpful, he gave us a few tips to visit the city and where to eat that were good recommendations. No view due to some works in the streets but all good, very quite too. And a kettle in the room wth a couple of tea bags, instant coffee and milk which we thought a nice attention in this cold winter day,
Stayed 1 night in Dec 2017
Response from pensionsanignacio.com on 22 Jan 2018
Thank you very much for your comentary! It has been a pleasure.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location
Central located. Good Service and clean
Stayed 2 nights in Nov 2017
Thank you very much!!!

8/10 Good

Munish

Liked: Cleanliness, staff & service, room comfort
Basic convenienient hotel in San Sebastian
Good communications from Hotel, however note that unstaffed after 9.30pm. Staff really friendly and on the ball and had everything ready for my arrival, gave a little orientation of area on a map and answered all questions and booked a taxi for next morning - cannot fault how friendly and helpful. This is what makes a hotel good. Room was small and very very warm but clean and all basic requirements met, however a little updating and replacing tired bed/furniture and a little maintenance wouldn't go amiss. Do not expect breakfast there is no food facility, it is a hotel to sleep at only. No hot drink facilities in room a hot drink vending machine in the lobby area make sure you have some change. WIFI worked really well. I was here for one night for work so it met my needs perfectly, 5 minutes walk from the station and 5 minutes walk from the beach and the bars and cafes of San Sebastian. Would I stay here again - yes I would.
Stayed 1 night in Jun 2017

6/10 Okay

glenda

Liked: Cleanliness, staff & service
Stayed 4 nights in Jun 2017

8/10 Good

Alissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Amanda

Liked: Staff & service, property conditions & facilities, room comfort
no front desk
The Pension de San Sebastian is only 5 minutes from the bus stop. There are lots of restaurants nearby. You are maybe 10 minutes from beach and old town areas. There is no front desk. You need to make arrangements ahead of time for check-in or there is no one to meet you. Javier was very nice and let me stay in a bigger room since the hotel wasn't full. The cleanliness could have been improved there was a lot of hair on comforter and in bathroom. Overall it was a really nice stay.
Thank you very much for your note. We will continue working for being better.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value Pension.
Nice clean Pension in Gros. 5 minutes walk from bus station, nice cafe round the corner for breakfast, short walk to the old town and beaches. Room 101 quite noisy because of the trains, but other guests walking up and down we're quite noisy too!
Response from San Sebastián on 30 Mar 2017
Thank you very much for your note. We will work on the noice of the room. Thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful stay in our cozy room. Definitely recommend for budget accommodation.
Response from General Manager on 27 Jan 2017
Thank you very much! This is your home for next visit!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not feel safe
I left here without staying even one of the two nights I booked because I did not feel safe. The staff was not there when they said they would be. At night around 9pm someone knocked on my door and wouldn't answer when I asked who it was. This location also would not refund me for the second night even though I did not stay there and expressed that I did not feel safe at all.
Response from info@pensionsanignacio.com on 2 Dec 2016
You did not feel safe???, we knock on your door only to ask if you needed it anything. We really don´t understand this comment.

8/10 Good

Mohana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The pension is comfortable and well located. However we were surprised that the reception area is hardly ever manned unlike what is stated on their website. Also we asked for a receipt on checkout but we're not offered one. They told us to refer to Expedia but in fact our bank details show the charge was made by the pension.

8/10 Good

Stephen, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent budget hotel close to the old town
Peaceful, functional, and with helpful front desk staff. There are doubtless fancier hotels in the area but I found this one great value for money.
Response from javier on 20 Sept 2016
thank you very much Stephen....we try to do the best work with oiur guest,,,,,have a nice year 2017 javier

8/10 Good

Ian, Oxford

Liked: Cleanliness, property conditions & facilities, room comfort
Good location; good value for money. Building works made it look a little unprepossessing from outside, but the rooms were well appointed. Very good wifi. Shower cubicle perhaps a little tired. It was unfortunate that because I was late (delayed bus) there was no one at check in, and I needed to make phone call, but someone came fairly promptly.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Noise!
Great location and wonderful staff, but too noisy to even sleep. The bed would shake when someone would walk by the room and the doors and walls are so thin you can hear all conversations. Great location and lovely staff, but bring ear plugs!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!!!
Outstanding service and great location!!! Will definitely be back!
Response from javier on 4 Jul 2016
Thanks Thanks and Thanks see you next year,,,, Best regards javier

10/10 Excellent

Not Provided, Omaha NE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, cheap, friendly, convenient
The Pension San Sebastian Centro is a comfortable, unpretentious spot ten minutes' walk from the Kursaal waterfront through a nice neighborhood of shops and restaurants. The staff is friendly and patient with non-English speakers, and the room couldn't have been more comfortable or clean. I'm sure there are higher-end places to stay in San Sebastian, but better to save your money on accommodations and stay here, so you'll have more to spend on the city's amazing food! It's a great, cheap spot to crash.
Response from SanSebastian on 21 Jun 2016
Thank you very much for your comment, it has been a pleasure having you as our guest!

8/10 Good

Trevor, Erbil, Itaq

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A quiet pension in a great neighbouthood
A quiet hotel within minutes walk to all the best of San Sebastian

10/10 Excellent

Francesco, Houston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value. Really liked this place!
Love this pension. Great value and I really felt like at home. Javier (our contact at the pension) did a great job welcoming us. I will stay again.

8/10 Good

Geetanjali, Mumbai,India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable place ,close to the city center.
We had a three day stay.The room was comfortable but did not have fan or AC. The bathroom was huge and clean.Our stay was comfortable and Javiar gave us helpful suggestions. What I did not like that the prices were different for the weekdays and weekend,in spite of booking 4 months in advance there was a 20 Euro difference in the room rate per day which is huge.

8/10 Good

gary, Texas

Liked: Cleanliness, staff & service
Convenient location close to old town and beaches Lots to do , Beautiful area

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to centre of city
Lovely little place - room wonderfully quiet which was great given how close it was to the city centre. The staff were really helpful and friendly. Great value!

10/10 Excellent

Frederique G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Latifa

Travelled with partner
Liked: Amenities
No esta mal
Stayed 2 nights in Feb 2024
Response from javier encargado on 9 Feb 2024
no somos un HOTEL tal como Usted creia desde el primer momento exigiendo de todo....antes mire donde reserva para exigir servicio de Hotel a precio de Pension

10/10 Excellent

JOAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena habitacion y el encargado atento y muy profesional
Stayed 1 night in Nov 2023
Response from javier on 9 Nov 2023
muchas gracias Sr Joan....hasta pronto y AUPA LA REAL....agur Adeujavier

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellente pensión
Une jolie pensión, parfaite pour les séjours courts. Elle est bien située et la chambre est tout à fait convenable. Je remercie Javier pour son amabilité et son accueil. Je recommande !
Stayed 1 night in Aug 2023

6/10 Okay

Carlos

Al reservar me mandaron un mensaje que por obras me reubicaban en otro hostal. Al llegar al segundo hostal me doy cuenta que tengo otro mensaje recibido ese mismo día que la reserva vuelve a ser en el primer hotel. Cuando llego no me dan el tipo de habitación que había reservado. Tras mucho rato de espera, al menos accedieron a solucionarme el problema con una mejor habitación. Mi pareja iba en muletas y me molestó su desorganización. Algo ruidosas las habitaciones. Limpieza mejorable.
Stayed 1 night in Jul 2023
Response from javier on 27 Jul 2023
en primer lugar se les ayudo en todo momento ademas de darles yo personalmente javier una habitacion mas tranquila para evitar eso que dice.SOMOS UN HOSTAL EN LA PENINSULA que ustedes Los Canarios se creen que somos un Hotel con encanto,,,y NO somos una Pension en el centro de san sebastian ....

2/10 Terrible

Thomas

Travelled with group
Disliked: Cleanliness, property conditions & facilities
I know that it is no hotel, only hostal. BUT despite daily cleaning there was a lot of moldiness in the shower, the bathroom and the bedroom. Towels were tatty and holey. Even in a hostal I expect clean towels.
Response from javier on 27 Jul 2023
lo que mas cuidamos es la limpieza diaria y en especial los baños que se dice claramente de no tirar toallas a la ducha diriamente ....y nadie respeta esto No exija servicio de Hotel a precio de Pension

2/10 Terrible

Thomas

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Schimmel in der Dusche, Handtücher fleckig und Löcher und nicht jede Person hatte eigenes Handtuch. Bett quietschte extrem laut. Zimmergeruch modrig.
Response from XABIER on 14 Jul 2023
limpiamos la habitacion todos los diassi ponen cartel Rojo en español es No entrar como vamos a limpiar la habitacion Somos un Hostal NO HOTEL

8/10 Good

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2023
Response from xa on 20 May 2023
muchas graciasSAN SEBASTIAN CENTRO javier

8/10 Good

Pasi Erkki Juhani

Travelled with partner
Liked: Staff & service
Siisti ja hyvä. Palvelu oli loistavaa👍
Stayed 7 nights in Aug 2022
Response from xabier on 29 Sept 2022
thank you very muchjavier

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hébergement très bien placé, et bon rapport qualité-prix. Accueil chaleureux !
Stayed 1 night in Nov 2021
Response from javier on 23 Nov 2021
merci SARAH....ces votre Maison en SAN SEBASTIAN cordialmen javier

10/10 Excellent

julien

Stayed 1 night in Nov 2021
Response from JAVIER on 8 Nov 2021
MERCI MERCI EST REMERCI POUR LE REVIEW CORDILAMEN

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

8/10 Good

Carol

Travelled with family
Liked: Staff & service, property conditions & facilities
Buen hostal
Javier es muy amable y servicial. Nos guardo las maletas por unas horas cuando dejamos el hotel para no tener que ir cargados a todos los lados. El secador funcionaba regular, estaría bien cambiarlo. La habitación está bien para unos días, tienes nevera y máquina para calentar el agua. Muy cercano a todos los sitios de interés por lo que la ubicación es excelente.
Stayed 1 night in Jun 2021

2/10 Terrible

Ana, Barcelona

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Penosa la atención al cliente y carísimo para la habitación en la que nos hospedamos que no es ni por asomo la de la fotofrafia
Stayed 1 night in Sep 2020
Response from javier on 21 Oct 2020
todos los clientes tienen un telefono para confirmar la hora de llegada a la PENSION y se les espero durante mas de 2 horas...Carisimo??? 45 euros ???? en el centro de san sebastian??? en fin

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Habitación pequeña , agradable. No me gustó que ante cualquier inconveniente hay que llamar por telefono , ya que no hay recepcion sobre todo a la tarde y noche.
Stayed 4 nights in Jun 2019
Response from XA on 25 Jun 2019
COMENTARLE QUE AL SER UNA PENSION ** LA RECEPCION ESTA DESDE LA 09.00 DE LA MAÑANA HASTA LAS 21.30PM Y ADEMAS DE TENER UN TELEFONO PARA TODOS LOS CLIENTES 24 HORAS