Santa Cruz Hotel Guide - Family Friendly Hotels in Santa Cruz, California

"Clean hotel with friendly staff. Close to boardwalk. Beds not comfortable at all, reconsider if you have back problems. AC unit very close to the bed. Not very roomy rooms. "

"Sadly- things just didn’t go smoothly. Air conditioning in our room was not working- we were offered a fan the first day. However the next day I asked the maintenance guy himself and it was fixed in 2 minutes. Power went out in our room one morning from turning on the hair dryer. We were told maintenance wasn’t in yet so no one could flip the breaker. Room keys reset 3 of 4 days. Keys didn’t work to pool We had called ahead to learn if there were plans for an egg hunt / the Easter Bunny - we were told no. Yet there were. They were updating the room to the left and right of us - which was needed. But started working at 8am- not great when traveling with teenagers who could have slept in for their spring break. Pool towels lacking. Pool app to order - didn’t work Once we got it to and food was sent without the modifications They need to set aside parking for hotel guests versus restaurant guests versus members . "

"Great stay"

"Amazing I absolutely loved this place"

"TL;DR: Room smelled of vomit, staff were dismissive, “fixes” were unsanitary, and management offered no accountability. Do not stay here. As soon as we moved the bedding, a strong vomit odor hit us. Not faint, not surface-level. It was embedded in the mattress and spread through the room immediately, making it impossible to sleep. We immediately contacted the front desk. Staff barely reacted. Their “fix”? Stained sheets, uncovered pillows, and a blanket with no cover. No mattress protector was offered. We had to grab a blanket from the wardrobe and sleep as far away from the smell as possible. The hotel was fully booked, no alternative rooms were available, and it was past 11pm with a passed-out toddler, so leaving was not realistic. We had to rearrange the bed ourselves. I did not sleep at all. Later, they called it a “scent” complaint and claimed it was reported “nine hours after check-in.” Misleading. A mattress contaminated with vomit is unacceptable at any time. We were sold a room that was not clean, not sanitary, and not fit for occupancy. This stay shows a failure to meet basic cleanliness standards, unsanitary attempts at resolution, unresponsive staff, and no accountability. Any response blaming the guest instead of taking responsibility only confirms how poorly this property is run. Do not stay here."

"The gym was well equipped and the property was kept up nicely"

"This property did not have our room confirmed even though we booked 2 weeks prior. We could not get our room at 8pm at night with our two toddler girls waiting to go to bed. We were very disappointed and had to drive 3 hrs home while being very sleepy. We had a confirmation # and the charge was already on my card, the person on the kiosk even had our confirmation # but said somehow it wasn’t fully confirmed. I cannot believe we were turned away and not given a room. "

"Just OK front desk was nice"

"We did not bring pets, the AC did not keep the room cool at night. Otherwise everything was great."