All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 212 out of 461 reviews" "
10 - Excellent
212
Rating 8 - Good. 170 out of 461 reviews" "
8 - Good
170
Rating 6 - Okay. 55 out of 461 reviews" "
6 - Okay
55
Rating 4 - Poor. 16 out of 461 reviews" "
4 - Poor
16
Rating 2 - Terrible. 8 out of 461 reviews" "
2 - Terrible
8
8.6/10
Cleanliness
8.6/10
Staff & service
8.4/10
Amenities
8.2/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
6/10 Okay
Carlos
19 Apr 2024
Liked: Cleanliness, staff & service
Compare with the price is very poor room, the pool was not working, we coul get a better place for that price
Carlos
Stayed 2 nights in Apr 2024
Response from Francisco José Coronado on 22 Apr 2024
Dear Mr. CarlosReceive a special greeting from the ESTELAR Santamar Hotel & Convention Center teamWe appreciate the time he dedicated to us to make us known and rate the degree of satisfaction he had in our facilities through this channel.We would like to continue serving you with the warm, efficient service that has characterized us and be better every day. Interested in improving our quality of service, we have taken careful note of your important feedback as an opportunity for improvement in meeting your satisfaction and expectations.We appreciate your loyalty and are always welcome to this your home in Santa Marta.Francisco José CoronadoGeneral managerEstelar Santamar Hotel & Convention Center
Reception for checking in and out was very good. Service at the restaurant was excellent, especially for breakfast, and the food was good.
The door to our room needed repair and was tended to quickly once we advised reception. The rooms are a bit dated but comfortable and clean, though the bathroom floor could have been better.
One of the pools and the jacuzzi were closed for cleaning during our 3-day stay but the other pool was available and well maintained. Access to the beach is great, as is the service on the beach from the hotel.
We will recommend and stay at this hotel again.
Martin
Stayed 3 nights in Apr 2024
Response from Francisco José Coronado on 17 Apr 2024
Dear Mr. MartinWhat a satisfaction to know that our facilities and service made a difference during your recent trip. Your satisfaction, comfort and well-being are very important to us and that is why we strive to always provide you with the best care.We trust in your fidelity and hope for your soon return to this, your home.Best regard,Francisco José CoronadoGeneral managerEstelar Santamar Hotel & Convention Center
Excellent service, great food, and beautiful neach
Liliana
Stayed 3 nights in Mar 2024
Response from Francisco José Coronado on 23 Mar 2024
Dear Mrs. LilianaThank you for taking the time to write your review and letting us know that you are a satisfied guest since our hotel offers you the comfort, security, beach, excellent cuisine and especially the attention you deserve from the moment you arrive in our city.We hope for your soon return so that you can continue enjoying our different spaces and services.Best regard,Francisco José CoronadoGeneral managerEstelar Santamar Hotel & Convention Center
My stay was very good
The rooms where clean, lovely and airy
The beds comfortable
The shower could be updated with a hand held option
Option also to have a kettle for tea making in the room will be fantastic.
It was difficult getting hot water for tea as the hotel seemed to cater only for coffee drinkers
Jennifer
Stayed 5 nights in Jan 2024
Response from Francisco José Coronado on 23 Jan 2024
Dear Mrs. JenniferIt is a pleasure for us to receive your rating; Knowing that we meet your expectations is a source of pride and we appreciate your comments as an opportunity to improve our satisfaction.We hope you give us the opportunity to have you again here. your home and provide you with the warm service that characterizes us.Best regard,Francisco José CoronadoGeneral managerEstelar Santamar Hotel & Convention Center
Response from Francisco José Coronado on 9 Jan 2024
Apreciada Señora Carolina, cordial saludo. Gracias por compartir su experiencia luego de su reciente estadía con nosotros. Nos alegra ver que todos los aspectos de su estadía fueron valorados positivamente.Lo esperamos de regreso para continuar atendiéndole con el servicio cálido y eficaz que nos ha caracterizado.Cordialmente,Francisco José Coronado Gerente GeneralEstelar Santamar Hotel & Centro de Convenciones
10/10 Excellent
Diana
7 Jan 2024
Diana
Stayed 7 nights in Dec 2023
Response from Francisco José Coronado on 29 Jan 2024
Estimada Señora Diana Gracias por compartir y calificar su experiencia en nuestro hotel con una puntuación de 5 estrellas. Seguiremos permanentemente capacitando a nuestro personal para asegurar que la calidez y servicio permanezca en nuestro equipó. Espero tener el gusto de volver a atenderle, en esta su casa. Cordialmente,Francisco José Coronado Gerente GeneralEstelar Santamar Hotel & Centro de Convenciones
8/10 Good
Diana
Travelled with family and small children
12 Dec 2023
Liked: Staff & service
Always family friendly and safe
Diana
Stayed 6 nights in Dec 2023
Response from Francisco José Coronado on 13 Dec 2023
Dear Lady DianaThank you for taking the time to write your review and letting us know that you are a satisfied guest since our hotel offers you the comfort, security, excellent gastronomy and especially the attention you deserve from the moment you arrive in our city.We hope for your soon return so that you can continue enjoying our different spaces and services.Best regard,Francisco José CoronadoGeneral managerEstelar Santamar Hotel & Convention Center
Response from Francisco José Coronado on 7 Nov 2023
Dear Mr. AdrianWhat a satisfaction to know that our facilities and service made a difference during your recent trip. Your satisfaction, comfort and well-being are very important to us and that is why we strive to always provide you with the best care.We trust in your fidelity and hope for your soon return to this, your home.Best regard,Francisco José CoronadoGeneral managerEstelar Santamar Hotel & Convention Center
10/10 Excellent
sheila
8 Aug 2023
sheila
Stayed 2 nights in Aug 2023
Response from Francisco José Coronado on 11 Aug 2023
Apreciado Señor Fabian, cordial saludo. Gracias por compartir su experiencia luego de su reciente estadía con nosotros. Nos alegra ver que todos los aspectos de su estadía fueron valorados positivamente.Lo esperamos de regreso para continuar atendiéndole con el servicio cálido y eficaz que nos ha caracterizado.Cordialmente,Francisco José Coronado Gerente GeneralEstelar Santamar Hotel & Centro de Convenciones
4/10 Poor
Laura
Travelled with family
25 Jul 2023
Liked: Staff & service
Disliked: Amenities
El hotel tiene un muy buen acceso a la playa qje es muy hermosa. Tiene un personal en la cafetería que es muy amable y el desayuno nos gusto mucho.
Sin embargo el hotel es hostil con las visitas incluso si solo llegan a la zona de la playa. Nos acorralaron y fue miy incómodo con nuestro familiar que venía a saludarme.
Por otra parte los cuartos no tienen secador de pelo y el televisor no sirve.
Adicionalmente el primer día no llegamos y en vez de reservar la habitación la dejaron libre para alquilar y por eso cuando llegamos no había habitación. A pesar de que habíamos cancelado el pago previamente.
Por último al irnos dejamos el bolso para cuidar en la recepción y al recibirlo estaba abierto y con los objetos en otro orden ( al parecer no se perdió nada a pesar de eso)
Por eso. A pesar de que la visita fue agradable principalmente porque el acceso al mar es muy bueno. No recomendaríamos.
Gracias
Laura
Stayed 4 nights in Jul 2023
Response from Francisco José Coronado on 31 Jul 2023
Estimada Señora Laura Ante todo agradecer el tiempo que nos dedicó para darnos a conocer en detalle sus comentarios sobre nuestro hotel. Queremos presentar disculpas por las no conformidades presentadas durante su estadía y que usted muy amablemente nos hace conocer a través de este canal. Interesados en mejorar nuestra calidad de servicio hemos tomado nota de sus comentarios y sugerencias, orientándolos en la corrección y mejora de nuestros procesos para cumplir las expectativas de nuestros clientes. Esperamos nos dé la oportunidad de tenerle nuevamente con nosotros y atenderle con la calidad y calidad de servicio que identifica los hoteles de nuestra Organización Estelar. Cordialmente, Francisco José Coronado Gerente General Estelar Santamar Hotel & Centro de Convenciones
10/10 Excellent
dyana
Travelled with family, Travelled with family and small children
21 Jul 2023
Private beach. Fun hotel activities. Taxis close by.
dyana
Stayed 6 nights in Jul 2023
Response from Francisco José Coronado on 31 Jul 2023
Dear Mrs. DyanaWhat a satisfaction to know that our facilities and service made a difference during your recent trip. Your satisfaction, comfort and well-being are very important to us and that is why we strive to always provide you with the best care.We trust in your fidelity and we look forward to your soon return to this, your home.Best regard,Francisco Jose CoronadoGeneral managerEstelar Santamar Hotel & Convention Center
Response from Francisco José Coronado on 1 Jun 2023
Estimado Señor Jesus Gracias por calificar su experiencia en nuestro hotel, nos alegra que los aspectos de nuestro hotel sean evaluados por usted de manera positiva. Estamos permanentemente capacitando a nuestro personal para asegurar que la calidez que pudo apreciar en algunos colaboradores sea la norma en todo el equipo del hotel. Gracias por su comentario y confío en que en su próxima estadía podrá apreciar el compromiso de todo nuestro equipo de trabajo con la satisfacción de nuestros huéspedes.Espero tener el gusto de volver a atenderle, en esta su casa. Cordialmente,Francisco José Coronado Gerente GeneralEstelar Santamar Hotel & Centro de Convenciones
6/10 Okay
Ricardo, Marlborough
27 May 2023
Ricardo
Stayed 1 night in May 2023
Response from Francisco José Coronado on 1 Jun 2023
Estimado Señor RicardoGracias por compartir y calificar su experiencia en nuestro hotel con una puntuación de 5 estrellas. Seguiremos permanentemente capacitando a nuestro personal para asegurar que la calidez y servicio permanezca en nuestro equipó. Espero tener el gusto de volver a atenderle, en esta su casa. Cordialmente,Francisco José Coronado Gerente GeneralEstelar Santamar Hotel & Centro de Convenciones
Mr. Michael. Dear Sir, first of all thank you for the time you spent giving us to know in detail your excellent comments about the service and the facilities of the hotel.Thank you very much for sharing your experience at the hotel, for us it is very important to know your opinion.We hope to return to continue to serve you with the warm and efficient service that has characterized us, being better every day.Cordially,Francisco José Coronado Gerente GeneralEstelar Santamar Hotel & Centro de Convenciones
Friendly and helpful staff, beautiful location and very peaceful.
Joseph
Stayed 2 nights in Nov 2022
Response from Francisco J Coronado on 23 Nov 2022
Dear Mr JosephThank you for sharing your evaluation about our facilities and services offered by our hotel, after your recent stay with us. We are glad to see that all aspects of your stay were positively assessed.We await your return to continue serving you with the warm and efficient service that has characterized us, in this is your home.Cordially,Francisco Jose CoronadoGeneral ManagerEstelar Santamar Hotel & Convention Center
Dear Mr Ovidio First of all, thank you for the time he gave us to let us know and rate the degree of satisfaction he had in our facilities through this channel.We would like to continue serving you with the warm, efficient service that has characterized us and to be better every day.I thank you in advance, we are waiting for you in this house.He receives a cordial greeting,Cordially,Francisco José CoronadoGeneral ManagerEstelar Santamar Hotel & Convention Center
Apreciado Señor Fabio, cordial saludo. Gracias por compartir su experiencia luego de su reciente estadía con nosotros. Nos alegra ver que todos los aspectos de su estadía fueron valorados positivamente.Lo esperamos de regreso para continuar atendiéndole con el servicio cálido y eficaz que nos ha caracterizado.Cordialmente,Francisco José Coronado Gerente GeneralEstelar Santamar Hotel & Centro de Convenciones
Excellent Hotel for vacations, good service and food
Claudia
Stayed 6 nights in Jul 2022
Response from Francisco J Coronado on 15 Jul 2022
Dear Mrs Claudia
Thank you for sharing your evaluation about our facilities and services offered by our hotel, after your recent stay with us. We are glad to see that all aspects of your stay were positively valued.
We look forward to seeing you back to continue serving you with the warm and efficient service that has characterized us.
Cordially,
Francisco José Coronado
General Manager
Estelar Santamar Hotel & Convention Center
Everything: People, surroundings, Restaurant, service, and the peace you have there all the time.
Jersain
Stayed 1 night in May 2022
Response from Francisco J Coronado on 22 Jun 2022
Dear Mr Jersain
Thank you for sharing and rating your experience at our hotel with a 5-star rating. We will continue to permanently train our staff to ensure that warmth and service remain in our team. I hope to have the pleasure of serving you again in this, your home.
Cordially,
Francisco José Coronado
General Manager
Estelar Santamar Hotel & Convention Center
The best is the people who help in the best way possible.
There is nothing bad at this place. It is just excellent
Jersain
Stayed 6 nights in May 2022
Response from Francisco J Coronado on 9 Jun 2022
Dear Sir Jersain
First of all, thank you for the time you dedicated to letting us know in detail your excellent comments about the hotel's service and facilities.
We would like to continue serving you with the warm and efficient service that has characterized us and to be better every day.
I thank you in advance, I hope you allow us to continue serving you in this, your home.
Receive a cordial greeting,
Cordially,
Francisco José Coronado
General Manager
Estelar Santamar Hotel & Convention Center
The property needs updating, the staff is the best asset they have, along with the location… However, minor investments in the premise will go a long way.
Robledo
Stayed 1 night in May 2022
Response from Francisco J Coronado on 9 Jun 2022
Dear Mr Robledo
Thank you for sharing your experience at our hotel. We are permanently training our staff to ensure that the warmth that you could appreciate in some collaborators is the norm in the entire hotel team. Thank you for your comment and I trust that in your next stay you will be able to appreciate the commitment of our entire work team to the satisfaction of our guests.
I thank you in advance, I hope you allow us to continue serving you in this, your home.
Cordially,
Francisco José Coronado
General Manager
Estelar Santamar Hotel & Convention Center
8/10 Good
David
Travelled with family and small children
10 May 2022
Liked: Cleanliness, staff & service, amenities
Bueno por el precio pagado.
David
Stayed 4 nights in May 2022
Response from Francisco J Coronado on 11 May 2022
Apreciado Señor David, cordial saludo. Gracias por compartir su experiencia luego de su reciente estadía con nosotros. Nos alegra ver que todos los aspectos de su estadía fueron valorados positivamente.
Lo esperamos de regreso para continuar atendiéndole con el servicio cálido y eficaz que nos ha caracterizado.
Cordialmente,
Francisco José Coronado
Gerente General
Estelar Santamar Hotel & Centro de Convenciones
The people who works in the hotel were wonderful. Very helpful and great disposition to help.
The hotel is in need of a serious makeover.
Food is average. Breakfast was ok.
The location is good.
No white beaches here, not the hotel’s fault is just the way it is.
Clara
Stayed 2 nights in Apr 2022
Response from Francisco J Coronado on 12 Apr 2022
Dear Mrs. Clara First of all, thank you for the time you dedicated to letting us know in detail your comments about our hotel. We want to apologize for the non-conformities presented during your stay and that you very kindly let us know through this channel. Interested in improving our quality of service, we have taken note of your comments and suggestions, guiding them in the correction and improvement of our processes to meet the expectations of our customers. We hope you give us the opportunity to have you with us again and serve you with the quality of service that identifies the hotels of our Stellar Organization.
Cordially,
Francisco Jose Coronado
General manager
Estelar Santamar Hotel & Convention Center
8/10 Good
Ana
Travelled with partner
6 Feb 2022
Liked: Staff & service, amenities
Good stay and price but installations are old
Ana
Stayed 5 nights in Jan 2022
Response from Francisco J Coronado on 7 Feb 2022
Dear Mrs. Ana, cordial greetings. Thank you for sharing your experience after your recent stay with us. We are glad to see that every aspect of your stay was positively valued.
We hope to return to continue to serve you with the warm and effective service that has characterized us.
Cordially,
Francisco José Coronado
Gerente General
Estelar Santamar Hotel & Centro de Convenciones
Overall nice hotel. Right on the beach! It is a taxi ride to Rodadero or Santa Marta, so you can't just walk a block to buy necessities so that's a little far inconvenient. The service in the restaurant is very poor. I talked to the head chef about it he apologized and sent a birthday cake up to the room for my wife. Very thoughtful. I think next time we will get a hotel in downtown Santa Marta the city is so picturesque! STAY AWAY FROM RODADERO that place is. Cesspool!
Mark
Stayed 4 nights in Dec 2021
Response from Francisco J Coronado on 7 Jan 2022
Dear Mr. Mark
First of all, we would like to thank the time that he dedicated us to let us know in detail his comments about our hotel. We want to apologize for the non-conformities presented during your stay and that you kindly let us know through this channel. Interested in improving our quality of service, we have taken careful note of your comments and suggestions, guiding them in correcting and improving our processes to meet the expectations of our customers.
We hope you give us the opportunity to have you with us again and serve you with the quality and warmth of service that identifies the hotels of our Stellar Organization.
Cordially,
Francisco Jose Coronado
General manager
Estelar Santamar Hotel & Convention Center
Estimado, Sr. Huésped
Gracias por tomar el tiempo para compartir su experiencia con nosotros.
Será un placer tenerlo de regreso pronto.
Cordial saludo,
Francisco Jose Coronado
Gerente General
Estelar Santamar Hotel & Centro de Convenciones
HOTELES ESTELAR S.A.
Response from Estelar Santamar Hotel & Centro de Convenciones on 26 Nov 2021
Estimada Señora Luz
Gracias por compartir su experiencia en nuestro hotel. Seguiremos permanentemente capacitando a nuestro personal para asegurar que la calidez y servicio permanezca en nuestro equipó. Espero tener el gusto de volver a atenderle.
Cordialmente
Maria José Utria
Asistente de Gerencia
Response from Estelar Santamar Hotel & Convention Center on 2 Nov 2021
Dear Mr. Francisco
Thank you for sharing the rating of your experience in our hotel through this channel. We will continue to permanently train our staff to ensure that the warmth and service remain in our team. I hope to have the pleasure of serving you again.
Cordially
Francisco Jose Coronado
General Manager (E)
The hotel is being renovated so there are scaffolds and workers around the facilities. However, the facilities are clean and pleasant. The best thing for me is the hotel staff, friendly but respectful and efficient.
gloria yolanda castaneda
Stayed 3 nights in Oct 2021
Response from Estelar Santamar Hotel & Centro de Convenciones on 12 Oct 2021
Estimada Señora Castañeda
Gracias por compartir su experiencia en nuestro hotel. Seguiremos permanentemente capacitando a nuestro personal para asegurar que la calidez y servicio permanezca en nuestro equipó. Espero tener el gusto de volver a atenderle.
Cordialmente
Maria José Utria
Asistente de Gerencia
It is a very safe, friendly, clean, comfortable and affordable place for great vacations.
Verified traveller
Stayed 7 nights in Jul 2021
Response from Estelar Santamar Hotel & Centro de Convenciones on 19 Aug 2021
Estimado Huesped
Gracias por compartir la calificación de su experiencia en nuestro hotel por medio de este canal. Seguiremos permanentemente capacitando a nuestro personal para asegurar que la calidez y servicio permanezca en nuestro equipó. Espero tener el gusto de volver a atenderle.
Cordialmente
Francisco José Coronado
Gerente General ( E )
Excellent service, the hotel is beautiful , clean and safe. The staff is very kind and nice. The beach is clean and safe. The sunset is piece of the heaven.
Verified traveller
Stayed 2 nights in Aug 2021
Response from Estelar Santamar Hotel & Centro de Convenciones on 9 Aug 2021
Estimado Huésped
Gracias por compartir su experiencia en nuestro hotel. Seguiremos permanentemente capacitando a nuestro personal para asegurar que la calidez y servicio permanezca en nuestro equipó. Espero tener el gusto de volver a atenderle.
Cordialmente
Maria José Utria
Asistente de Gerencia
Was a beautiful hotel. It be was so quiet and peaceful. I wish I could stay B forever
Mark
Stayed 2 nights in Jun 2021
Response from Estelar Santamar Hotel & Convention Center on 8 Jun 2021
Dear Mr Mark
Thank you for sharing your experience after your recent stay with us. We are happy to see that all aspects of your stay were positively appreciated.
Cordially,
Maria Jose Utria
Management assistant
Estelar Santamar Hotel & Convention Center
The exterior of the property is very well-maintained and well above average, but the room was old, dingy, dirty, and in desperate need for a remodel.
Verified traveller
Stayed 3 nights in Feb 2021
Response from Estelar Santamar Hotel & Convention Center on 19 Feb 2021
Dear guest, receive a cordial greeting. Thank you for sharing your experience after your recent stay with us. We would like to know the reason for your rating regarding our services, since it is very important for us to know the experiences of our guests, in order to seek continuous improvement and ensure that the warmth that you could appreciate in some collaborators is the norm in everything the ESTELAR team.
We wait for you back to continue serving you with the warm and efficient service that has characterized us, being better every day.
Cordially,
Francisco Jose Coronado
General manager
Response from Estelar Santamar Hotel & Centro de Convenciones on 2 Feb 2021
Estimada Señora Tatiana
Gracias por compartir la calificación de su experiencia en nuestro hotel por medio de este canal. Seguiremos permanentemente capacitando a nuestro personal para asegurar que la calidez y servicio permanezca en nuestro equipó. Espero tener el gusto de volver a atenderle.
Cordialmente
Francisco José Coronado
Gerente General ( E )
10/10 Excellent
JUAN, Bucaramanga
Travelled with partner
29 Jan 2021
Liked: Cleanliness, staff & service
Excelentes medidas de bioseguridad, kioskis limpios y separados en la playa,muy buen desayuno.
JUAN
Stayed 5 nights in Jan 2021
Response from Estelar Santamar Hotel & Centro de Convenciones on 29 Jan 2021
Apreciado Señor Juan;
Agradecer el tiempo que nos dedicó para darnos a conocer su evaluación de nuestros servicios por medio de este canal.
Nos gustaría seguir atendiéndole con el servicio cálido y eficaz que ha caracterizado y ser mejores cada día.
Le agradezco de antemano, espero nos permita seguir atendiendo en ésta, su casa.
Cordialmente
Maria José Utria
Asistente de Gerencia
8/10 Good
Verified traveller
Travelled with family, Travelled with family and small children
Great hotel and staff attitude, only thing is they should have a clear policy in terms of personal speakers on beach and pool because a lot of people had their own Speakers and the noise was unbearable.
Verified traveller
Stayed 3 nights in Jan 2021
Response from Estelar Santamar Hotel & Convention Center on 26 Jan 2021
Dear Guest
First of all, we would like to thank him for the time he dedicated to us to let us know in detail his comments about our hotel. We would like to apologize for the non-conformities presented during your stay and that you kindly let us know through this channel. Interested in improving our quality of service, we have taken careful note of your comments and suggestions, guiding them in correcting and improving our processes to meet the expectations of our customers.
We hope you give us the opportunity to have you with us again and serve you with the quality and warmth of service that identifies the hotels of our Stellar Organization.
Cordially,
Francisco Jose Coronado
General Manager
8/10 Good
Pablo, Fortlauderdale FL.
1 Jan 2021
Liked: Cleanliness, staff & service
The hotel it's a classic Santa marta hotel. Good attention.
Good food.
Pablo
Stayed 2 nights in Dec 2020
Response from Estelar Santamar Hotel & Convention Center on 26 Jan 2021
Dear Mr. Pablo
Thank you for rating your experience at our hotel. We will continue to permanently train our staff to ensure that the warmth and service remain in our team. I hope to have the pleasure of serving you again.
Cordially
Maria Jose Utria
Management assistant
8/10 Good
Verified traveller
Business traveller
8 Dec 2020
Liked: Cleanliness, staff & service, room comfort
Nice hotel with great atmosphere. Needs a little remodeling, its a bit outdated.
Verified traveller
Stayed 3 nights in Nov 2020
Response from Estelar Santamar Hotel & Convention Center on 10 Dec 2020
Dear Guest, first of all thank you for the time you spent giving us to know in detail your excellent comments about the service and the facilities of the hotel.
Thank you very much for sharing your experience at the hotel, for us it is very important to know your opinion.
We hope to return to continue to serve you with the warm and efficient service that has characterized us, being better every day.
Cordially,
Maria José Utria
Asistente de Gerencia
Excellent customer service especially from the receptionist
MIchael
Stayed 4 nights in Nov 2020
Response from Estelar Santamar Hotel & Convention Center on 10 Dec 2020
Mr. MIchae. Dear Sir, first of all thank you for the time you spent giving us to know in detail your excellent comments about the service and the facilities of the hotel.
Thank you very much for sharing your experience at the hotel, for us it is very important to know your opinion.
We hope to return to continue to serve you with the warm and efficient service that has characterized us, being better every day.
Cordially,
Maria José Utria
Asistente de Gerencia
Hotel is old but well kept. staff is very nice. Food at the restaurant is excellent.
Mauricio
Stayed 3 nights in Nov 2020
Response from Estelar Santamar Hotel & Convention Center on 1 Dec 2020
Dear Mr. Mauricio
Thank you for sharing the rating of your experience in our hotel through this channel. We will continue to permanently train our staff to ensure that the warmth and service remain in our team. I hope to have the pleasure of serving you again.
Cordially
Francisco Jose Coronado
General Manager (E)
I was on a business trip close by to the hotel so for that purpose the hotel served us great. Friendly staff, nice bed, great AC, clean room, Wi-Fi works fine, standard food; all at a reasonable price.
Rafael
Stayed 1 night in Nov 2020
Response from Estelar Santamar Hotel & Convention Center on 9 Nov 2020
Dear Sir, first of all thank you for the time you spent giving us to know in detail your excellent comments about the service and the facilities of the hotel.
Thank you very much for sharing your experience at the hotel, for us it is very important to know your opinion.
We hope to return to continue to serve you with the warm and efficient service that has characterized us, being better every day.
Cordially,
Maria José Utria
Asistente de Gerencia
8/10 Good
Verified traveller
9 Oct 2020
Verified traveller
Stayed 4 nights in Oct 2020
Response from Estelar Santamar Hotel & Convention Center on 15 Oct 2020
Estimado Señor
Gracias por compartir su experiencia en nuestro hotel. Seguiremos permanentemente capacitando a nuestro personal para asegurar que la calidez y servicio permanezca en nuestro equipó.
Espero tener el gusto de volver a atenderle.
Cordialmente
Maria José Utria
Asistente de Gerencia
Response from Estelar Santamar Hotel & Convention Center on 30 Sept 2020
Mr. Marco.
Dear Sir, first of all thank you for the time you spent giving us to know in detail your excellent comments about the service and the facilities of the hotel.
Thank you very much for sharing your experience at the hotel, for us it is very important to know your opinion.
We hope to return to continue to serve you with the warm and efficient service that has characterized us, being better every day.
Cordially,
Maria José Utria
Asistente de Gerencia
The place is good but it took 15 minutes for them to locate the Expedia reservation
Verified traveller
Stayed 1 night in Feb 2020
Response from Estelar Santamar Hotel & Convention Center on 3 Feb 2020
Dear Guest
Thank you for rating and sharing your experience at our hotel. We are constantly training our staff to ensure that the warmth that could be appreciated by some employees is the norm in the entire hotel team. Thank you for your comment and I trust that in your next stay you will appreciate the commitment of our entire team to the satisfaction of our guests.
Response from Estelar Santamar Hotel & Centro de Convenciones on 14 Jan 2020
Estimado Señor Rogers
Gracias por compartir su experiencia en nuestro hotel. Seguiremos permanentemente capacitando a nuestro personal para asegurar que la calidez y servicio permanezca en nuestro equipó. Espero tener el gusto de volver a atenderle.
Cordialmente
Maria José Utria
Asistente de Gerencia
Nice hotel, clean rooms, helpful staff, great swimming, pleasant beach. They offer great buffet meals - breakfast (included), lunch and dinner. Expedia stated that there is a shuttle to the airport - there is no shuttle, but taxi is available.
Yelena
Stayed 5 nights in Dec 2019
Response from Estelar Santamar Hotel & Convention Center on 17 Dec 2019
Dear Miss Yelena
first of all thank you for the time you spent giving us to know in detail your excellent comments about the service and the facilities of the hotel.
Thank you very much for sharing your experience at the hotel, for us it is very important to know your opinion.
We hope to return to continue to serve you with the warm and efficient service that has characterized us, being better every day.
Cordially,
Maria José Utria
Asistente de Gerencia
The location is great. The people are friendly and very helpful. I will go back every time I visit Santa Marta.
Alan
Stayed 2 nights in Dec 2019
Response from Estelar Santamar Hotel & Convention Center on 17 Dec 2019
Dear Sr Alan
cordial greetings.
Thank you for sharing your experience after your recent stay with us. We are glad to see that every aspect of your stay was positively valued.
We hope to return to continue to serve you with the warm and effective service that has characterized us.
Maria José Utria
Asistente de Gerencia
2/10 Terrible
Verified traveller
15 Dec 2019
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel was Old and deteriorated, exposed Cable wires in the room. Not to my expectations
Verified traveller
Stayed 4 nights in Nov 2019
Response from Estelar Santamar Hotel & Centro de Convenciones on 17 Dec 2019
Thank you for taking the time to give us feedback about your stay. We are currently in a remodeling process to ensure that our facilities exceed the expectations of our guests. I look forward to welcoming you at your next stay to show you the changes personally.
Receive a cordial greeting,
Cordially
Francisco José Coronado
Outdated property but, I think thats where the charm is at. Staff service was excellent. Definitely will stay here again if in town.
Verified traveller
Stayed 5 nights in Aug 2019
Response from Estelar Santamar Hotel & Convention Center on 6 Nov 2019
Thank you for sharing your experience after your recent stay with us. We are glad to see that all aspects of your stay were positively valued.
We hope to have the opportunity to continue serving you in this, your home
Cordially,
Francisco José Coronado
General Manager
There was no hot water during my whole stay. I don´t recommend the hotel to anyone going for a business trip to Santa Marta.
Verified traveller
Stayed 1 night in Oct 2019
Response from Estelar Santamar Hotel & Centro de Convenciones on 6 Nov 2019
Dear Guest
Receive a cordial greeting,
I hereby request excuses for the inconvenience presented during your stay at the facilities of the ESTELAR SANTAMAR HOTEL & CONVENTION CENTER.
We have taken careful note of your observations and we will take the pertinent corrections so that inconveniences such as these, are not presented again which unfortunately we are not exempt and that are not part of the proper functioning of the hotel.
We are currently in a remodeling process to ensure that our facilities exceed the expectations of our guests. I look forward to welcoming you at your next stay to show you the changes personally.
FRANCISCO JOSÉ CORONADO
Gerente General