Santa Rosa Holidays

This property is completely outdated, starting to show signs of war, tear, lack of maintenance, and many things were not working or out of order. My altitude room that I paid extra for, although oceanfront, was pretty basic, very sparse, and not even a dresser to put clothes in for a week getaway. They alternate when the buffet is open, and two nights we were there. It was not open. We paid extra for altitude, and the rooftop bar was closed two nights in a row, one on a regular basis, and the other because of a private party. Pool tiles were falling off on a regular basis, and the lounge chairs, were most certainly from the 1960s. Beat up wood with totally flat cushions. Food in the restaurant was actually pretty good, however, the buffet was mediocre at Best. The clientele of people here was certainly low-grade, as I’m sure there are great deals to be had so it attracts all kinds. I must give the staff a shout out, as they were the best thing about the property. Everybody, upbeat, happy, smiling, and very accommodating and helpful. I definitely would not stay here again, no matter what the price.

You get a beautiful view from almost all locations. The staff were super friendly and accommodating. I didn't eat at all of the restaurants but the pizza at Il Forno was good. As were the drinks! I would have liked to see a few Mexican options on the menu, but, I could have ventured around the property to a different restaurant if it was really an issue. It was low season, but they seemed fully staffed and everything was open. The only comment I have is that I waited over an hour for help with my luggage on check out, despite making several calls. I had given myself plenty of time for the airport, but that could have been an issue for someone on a tighter schedule.

We booked the 2 bedroom suite with ocean view. Unfortunately there’s construction blocking the gorgeous view. It can initially be seen in their lobby. We couldn’t enjoy the balcony and plunge pool. The staff was accommodating enough to change our rooms but it was still the same view. Their rooftop pool will eventually have a building blocking their view depending on how high it’ll get built. Aside from that, the resort is very nice and the staff are very friendly!

Great pool clean room