Santa Rosa Holidays

The Altitude tower had an amazing view of the ocean! The room was spacious and comfortable and nicely appointed. It would have been nice to have a proper table and chairs to eat at when ordering room service. We loved the à la carte breakfast service at the Grill and the staff there was excellent. The breakfast buffet was not as clean, food was not as good and not the same offerings, and service was not as attentive. For dinner Risotto had delicious Italian food, Hacienda Del Mortero had delicious tacos and the Grill was great too. Portions are small but we liked this as we could try a variety of dishes without wasting food. Ayami was our least favourite restaurant as the Asian food is not authentic but the fish was very fresh. The dinner buffet was mediocre with limited offerings. The Surfos bar was great. We enjoyed the hotdog and hamburger stand by the pool! Sky lounge was nice and usually quiet. The main pool was really nice with a great view of the beach. We were mostly in the adult pool where the swim up bar was located but it needed some work as some tiles were missing and it often seemed scummy with sunscreen. There was a lack of loungers available poolside and some were a bit broken. Would be nice to have more umbrellas and loungers on the beach. You cannot swim at the beach - surf is very rough. Black flag everyday. Beach is gorgeous for walking. Overall a nice resort. A little tired in some areas in need of renovation and a bit understaffed in the restaurants.

This resort is amazing that celebrates the beauty of Mexico. The hospitality is 5 stars and an amazing ocean views from every restaurant. I

The staff make this place! It’s a beautiful property and is so peaceful. Every room has a view and the food is good quality. We have been twice now and will continue to go back.

Hard Rock all-inclusive resorts are lively, high-energy destinations designed for travelers who want everything in one place—food, drinks, entertainment, and activities. The atmosphere leans more toward fun and social rather than quiet and secluded

The food was amazing! The best food we’ve had at an all inclusive report. No fighting for pool chairs. Very quiet and was not loud at all. Quivera steakhouse was delicious and staff was very attentive and professional. I would definitely go back! The only negative was on our last day our waiter at the pool was not attentive or friendly, and we had to flag him down numerous times to order food or drinks. It wasn’t busy either so not sure what hmthe issue was. It wasn’t just us having experienced this. All other staff were amazing