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Reviews of Gran Hotel Los Abetos

4 out of 5
Gran Hotel Los Abetos
San Lázaro, Santiago de Compostela, La Coruna

Reviews

9.2

Wonderful

Rating 10 - Excellent. 231 out of 331 reviews" "
Rating 8 - Good. 80 out of 331 reviews" "
Rating 6 - Okay. 10 out of 331 reviews" "
Rating 4 - Poor. 4 out of 331 reviews" "
Rating 2 - Terrible. 6 out of 331 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
Great service, close to the airport and clean.
Stayed 1 night in Apr 2024
Response from Dpto.Recepción on 25 Apr 2024
Thanks a lotBest Regards

10/10 Excellent

Alba

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La arquitectura del hotel es espectacular. La atención de los empleados muy profesional. Nos encantó. Lo único que podrían hacer para mejorar es poner puertos USB para cargar los móviles en las habitaciones.
Stayed 1 night in Dec 2023
Response from Dpto de Calidad on 19 Jan 2024
Muchas gracias por su comentario y tendremos en cuneta su sugerencia Un saludo y gracias

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Oct 2023
Response from Dpto de Calidad on 27 Oct 2023
Thank you for staying with us, we expect to receive soon again

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and premises are clean and beautiful. It is very close to airport and they have a shuttle to take you to Santiago old area since it is not within walking distance. We were renting a car so we had no problems going around. The staff was professional and we even had dinner at the restaurant and appetizers another night at the lobby bar. The lobby bar has a full dinner menu which is very convenient if you are tired of spending a day walking in the city and don't feel like dressing up to have dinner at their restaurant. We were very happy with our stay and would highly recommend this hotel.
Stayed 2 nights in Oct 2023
Response from Dpto de Calidad on 27 Oct 2023
Thank you very much for your kind words! Hoping to receive soon again

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente hotel Aunque alrededor hay poco que hacer , el hotel ofrece un bus gratis del hotel al centro de Santiago ; May recomendable
Stayed 3 nights in Oct 2023
Response from Dpto de Calidad on 23 Oct 2023
Muchas gracias por su valoración Esperamos poder volver a recibirle pronto

10/10 Excellent

VIVIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Dpto de Calidad on 6 Oct 2023
Muchas gracias por su valoraciónEsperamos volver a recibirle muy pronto

10/10 Excellent

Mairi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed here several time, it is very convenient for the airport, and the hotel runs a free mini bus transfer into the beautiful historic centre. The hotel is spacious and spotlessly clean. Very comfortable bedrooms, excellent, well lit bathroom, and powerful shower. The gardens are beautiful, and the swimming pool is large and extremely clean. Highly recommend.
Stayed 2 nights in Jul 2023
Response from Dpto de Calidad on 14 Jul 2023
Thank you for your comments, we will be delighted to receive you soon

10/10 Excellent

martyn

Stayed 1 night in Jul 2023
Response from Dpto de Calidad on 11 Jul 2023
Thank you so much for your comments!

10/10 Excellent

Sandra

Stayed 2 nights in May 2023
Response from Dpto de Calidad on 22 May 2023
Muchas gracias por su valoración, esperamos poder volver a recibirle pronto

10/10 Excellent

EVELYN R

Stayed 2 nights in May 2023
Response from Departamento de calidad on 15 May 2023
Thank you very much

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn’t rest at all.
The hotel and employees was great. But the noise outside is not appreciated. In side is the construction people early morning and the other side people who doesn’t care about other people’s rest.
Stayed 1 night in May 2023
Response from Departamento de calidad on 15 May 2023
Thank you very much for your comment and really sorry for the inconveniences

10/10 Excellent

Iurii

Stayed 2 nights in Apr 2023
Response from Departamento de calidad on 12 Apr 2023
Thnak you for your comment , we hope to see you again.

2/10 Terrible

Jeffrey

Stayed 2 nights in Mar 2023

10/10 Excellent

Avi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 2 nights in Nov 2022

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022
Response from Dpto de Calidad on 14 Oct 2022
Thank you much for your comments

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great 5 night stay
Very nice hotel. My car was safely parked in the rooms own garage. Staff were excelĺant. A mini bus was available every hour to run guests into town and pick them up. Breakfast very good. Nice bar and outside patio. Room was spacious, bed comfortable.Nice shower. All in all a very good hotel. One of best we have stayed in, in Spain.
Stayed 5 nights in Jul 2022
Response from Dpto de Calidad on 10 Aug 2022
Thank you very much for your kind words, we are very happy hearing you have enjoyed your staying with us

10/10 Excellent

Manuel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and smooth check in and check out.
Stayed 2 nights in Aug 2022
Response from Dpto de Calidad on 9 Aug 2022
Thank you very much! Hoping receive you again very soon

6/10 Okay

Ernesto, Miami

Travelled with family
Liked: Cleanliness, staff & service
We stayed in a villa. We liked the fact that you park in your own villa and the entrance is right there. However the villa itself needs some updating and smelled a little weird. Overall it’s ok, but I would select a regular room on the main building next time to compare.
Stayed 3 nights in Jul 2022
Response from Dpto de Calidad on 26 Jul 2022
Dear Ernesto, Most of our customers love the Villas but we understand it is a matter of taste.... We hope you enjoy more your next staying with us

8/10 Good

João Filipe

Stayed 1 night in Jul 2022
Response from Dpto de Calidad on 14 Jul 2022
Muchas gracias por su valoración, esperamos volver a recibirle pronto

10/10 Excellent

Antonia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel
Stayed 1 night in Jul 2022
Response from Dpto de Calidad on 5 Jul 2022
Muchas gracias por su valoración, nos alegra saber que ha disfrutado su estancia con nosotros

10/10 Excellent

Madina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, clean rooms, great food
Stayed 3 nights in Jun 2022
Response from Simon on 28 Jun 2022
Good morning; Thanks a lot for your comment. We hope se you soon again. best regards; Front Desk

10/10 Excellent

Luis A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is great and located in a beautiful setting. The only thing is that you need a car (or Uber) to move around. Would definitely stay again.
Stayed 1 night in May 2022
Response from Fátima on 22 Jun 2022
Thank you for your comments We hope to receive you very soon

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with excellent staff
Great location with shuttle bus into Town centre where parking is difficult. Staff were very helpful and went the extra mile to ensure our stay was trouble free . Breakfast was great and again the staff serving were helpful.
Stayed 2 nights in Jun 2022
Response from Fátima on 14 Jun 2022
Thank you very much for your nice word, hope to receive again very soon

10/10 Excellent

Randy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room service wasn't actually room service, kitchen was closed
Stayed 1 night in Jun 2022
Response from Fátima on 14 Jun 2022
Thank you very much, your comments help us to improve

10/10 Excellent

Tomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Fátima on 14 Jun 2022
Muchas gracias por su valoración, esperamos poder recibirle nuevamente

6/10 Okay

Kevin

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location, nice staff. Very annoying that they claimed to have a pool, heavily mention this in materials but then it turns out to be “seasonal”. So….closed until July.
Stayed 2 nights in May 2022
Response from Fátima on 14 Jun 2022
Thank you for your comments again, the pool is open from 11 June

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic base for exploring Galicia
Great position for many places in Galicia (e10 taxi into centre of Santiago) - the bungalow rooms are very spacious and being able Tom park your car outside is a bonus
Stayed 2 nights in May 2022
Response from Fátima on 13 May 2022
Thank you for you kind words We hope to receive you soon again

10/10 Excellent

LUCIE

Stayed 1 night in Apr 2022
Response from Fátima on 4 May 2022
Agradecemos su valoración, esperamos poder volver a recibirle

2/10 Terrible

Marcis

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2022
Response from Fátima on 4 May 2022
Estimado Marcis Si ha habido alguna incidencia durante su estancia nos gustaría que se pusiese en contacto con nosotros para tratar de ampliar información Gracias

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2022

10/10 Excellent

EDUARDO

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel for reasonable price
Stayed 1 night in Aug 2021

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Santiago
Stylish hotel 10 min drive from the walkable city centre. Spacious rooms. Breakfast was delicious.
Stayed 1 night in Jul 2020
Response from Fátima on 14 Jul 2020
Thank you very much for your comments We are happy hearing your have enjoyed your staying with us

10/10 Excellent

Verified traveller

Stayed 7 nights in Mar 2020
Response from Fátima Tubío on 16 Mar 2020
Gracias por su valoración, nos alegra haber cumplido sus expectativas

10/10 Excellent

Haydee, Moaña, Spain

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it. The location and mountains views are amazing. The staff is so kind and friendly. The rooms, the lobby and common areas are so nice and clean. We really enjoyed our stay at Gran Hotel Los Abetos.
Stayed 1 night in Nov 2019

4/10 Poor

E.F, California

Liked: Cleanliness, staff & service
I stayed in one of the condos across from the main hotel. There were stairs going up to the place with no ramp and stairs in the place so made it tricky with luggage. The man at check in was pleasant and spoke perfect English but I asked him to order a cab for me in the morning to the airport and it was not done. I found the room a bit stuffy and when I turned on the air it was only heat. I called about it and they said the air conditioner was off and there was no way of putting it on.
Stayed 1 night in Sep 2019
Response from Reception Dpt. on 1 Oct 2019
We are very sorry for your dificulties, but all our villas have stairs inside , they are duplex.About the air conditioner, you are right , it was not working cause the other people in Hotel were cold and asked to turn it off. We do apologize once more. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Gran Hotel Los Abetos on 12 Sept 2019
Buenos días; Muchas gracias por su valoración. Nos alegra que haya disfrutado de nuestras instalaciones. Esperamos verle de nuevo. Un saludo

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel with luxury facilities. Although it is a bit out of town it has a shuttle bus which leaves on the hour and takes 5 minutes to get to or from the town centre.
Stayed 2 nights in Aug 2019
Response from Fátima on 2 Sept 2019
Thank you very much for your kind words Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Fátima on 14 Aug 2019
Muchas gracias por su valoración, esperamos volver a recibirle pronto

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness
Superb two storey room with balcony and garage - excellent breakfast
Stayed 7 nights in Aug 2019
Response from Fátima on 13 Aug 2019
Thank you very much, we are happy hearing you have enjoyed your staying

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 5 nights in Aug 2019
Response from Fátima on 15 Aug 2019
Muchas gracias por su valoración, nos alegra haber cumplido sus expectativas

10/10 Excellent

Michael C.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Fátima on 5 Aug 2019
Gracias por su valoración, esperamos volver a recibirle pronto

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Fátima on 7 Aug 2019
Muchas gracias por su valoración, nos alegra haber cumplido sus expectativas Un saludo

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for amazing place. Only 8/10 min drive from Santiago's old town
Stayed 1 night in Jul 2019
Response from Fátima on 5 Aug 2019
Thank you very much for your comments.

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100% satisfaction
A m a z I n g .... As always. This is just an awesome overall package... Food, service, staff, everything is 100%. 3rd time here and would not stay anywhere else.
Stayed 3 nights in Jul 2019
Response from Fátima on 2 Aug 2019
Thank you very much for your comments Hoping see you soon again Best regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, good restaurant, easy parking and nice pool. On final stretch of the walk to the cathedral, but we drove to town with 2 kids (would be a long way back, although there is a hotel shuttle every hour).
Stayed 2 nights in Jul 2019
Response from Fátima on 31 Jul 2019
Thank you very much for your kind words, it is nice hear you have enjoyed your stay.

10/10 Excellent

Rebecca

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms and grounds and the staff is very helpful. Check-in was very slow, though the staff was pleasant. The shower drained too slowly and there is a bad smell coming from the plumbing in the bathroom.
Stayed 1 night in Jul 2019
Response from Fátima on 24 Jul 2019
Thank you very much for you comments, they are very important for us because we are working everyday to improve Best regards

10/10 Excellent

Elisabete

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect site, very nice gardens, the shuttle service very convenient. Comfortable rooms, clean and pretty. Excellent for families with children.
Stayed 2 nights in Jul 2019
Response from Fátima on 24 Jul 2019
Thank you very much, we are glad hearing you have enjoyed your stay with us Best regards

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Fátima on 22 Jul 2019
Agradecemos su valoración, un saludo

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel, spacious rooms but a bit far out from
A pleasant hotel with spacious and comfortable rooms, a beautiful pool, tennis courts and a very pleasant 'resort like' area. The hotel is a bit far out from town and next to a highway.
Stayed 1 night in Jul 2019
Response from Fátima on 8 Jul 2019
Thank your very much for your comments, I glad hearing you have enjoyed your stay with us Best regards