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Cleopatra Palace Hotel

4.0 star property
Upmarket resort on the beach, near Playa de las Américas
VIP Access

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your current months are August, 2024 and September, 2024.
August 2024
September 2024

Photo gallery for Cleopatra Palace Hotel

Beach/ocean view
Minibar, in-room safe, desk, laptop workspace
Breakfast, lunch and dinner served
Property entrance
Treatment room

Reviews

9.0

Wonderful

Popular amenities

  • Bar
    BarBar
  • Parking included
    Parking includedParking included
  • Room service
    Room serviceRoom service
  • Pool
    PoolPool
  • Gym
    GymGym
  • Housekeeping
    HousekeepingHousekeeping

Most relevant reviews

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6/10 Okay

Loretta
May 7, 2023
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Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Room (2 Adults)

Minibar, in-room safe, desk, laptop workspace

Standard Room (2 Adults)

Highlights

Balcony
Air conditioning
Free cots/infant beds
TV
Blackout curtains
Private bathroom
Shower/bath combination
Bidet
  • 19 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Room, Pool View (2 adults and 1 child)

Minibar, in-room safe, desk, laptop workspace

Standard Room, Pool View (2 adults and 1 child)

Highlights

Balcony
Air conditioning
Free cots/infant beds
TV
Blackout curtains
Bidet
Hairdryer
Shower/bath combination
  • 19 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Double Room, Private Pool (2 adults and 1 child)

Minibar, in-room safe, desk, laptop workspace

Superior Double Room, Private Pool (2 adults and 1 child)

Highlights

Balcony
Private pool
Air conditioning
TV
Blackout curtains
Private bathroom
Shower/bath combination
Bidet
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Double or Twin Room, Sea View (2 adults and 1 child)

Minibar, in-room safe, desk, laptop workspace

Standard Double or Twin Room, Sea View (2 adults and 1 child)

Highlights

Balcony
Air conditioning
TV
Blackout curtains
Bidet
Hairdryer
Shower/bath combination
Minibar
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Suite (2 adults and 1 child)

Minibar, in-room safe, desk, laptop workspace

Suite (2 adults and 1 child)

Highlights

Balcony
Air conditioning
TV
Blackout curtains
Bidet
Hairdryer
Shower/bath combination
Minibar
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Room

Minibar, in-room safe, desk, laptop workspace

Standard Room

Highlights

Balcony
Air conditioning
Free cots/infant beds
TV
Blackout curtains
Bidet
Hairdryer
Shower/bath combination
  • 19 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Double Room, Private Pool

Minibar, in-room safe, desk, laptop workspace

Superior Double Room, Private Pool

Highlights

Balcony
Private pool
Air conditioning
TV
Blackout curtains
Private bathroom
Shower/bath combination
Bidet
  • 21 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite (Doble)

Minibar, in-room safe, desk, laptop workspace

Suite (Doble)

Highlights

Balcony
Air conditioning
TV
Blackout curtains
Private bathroom
Shower/bath combination
Bidet
Hairdryer
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, Pool View

Minibar, in-room safe, desk, laptop workspace

Standard Room, Pool View

Highlights

Balcony
Air conditioning
Free cots/infant beds
TV
Blackout curtains
Private bathroom
Shower/bath combination
Bidet
  • 19 sq m
  • Sleeps 3
  • 1 Double Bed and 2 Single Beds

View all photos for Standard Room, Sea View

Minibar, in-room safe, desk, laptop workspace

Standard Room, Sea View

Highlights

Balcony
Air conditioning
Free cots/infant beds
TV
Blackout curtains
Private bathroom
Shower/bath combination
Bidet
  • 19 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

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About the area

Map
Avenida de las Américas s.n, Playa de las Américas, Arona, Tenerife, 38660

What's nearby

  • Las Vistas Beach - 6 min walk
  • Playa de las Américas - 10 min walk
  • Los Cristianos Beach - 15 min walk
  • Veronicas Strip - 19 min walk
  • Siam Park - 6 min drive

Getting around

  • Tenerife (TFS-Tenerife South) - 20 min drive

Restaurants

  • ‪Hard Rock Cafe Tenerife - ‬1 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Cafetería Plaza - ‬3 min walk
  • Restaurante la Malvasia
  • ‪Hacienda Miranda - ‬1 min walk

About this property

Cleopatra Palace Hotel

Upscale family-friendly resort near Siam Park
Close to Playa de las Américas and Las Vistas Beach, Cleopatra Palace Hotel provides a beach bar, a poolside bar and a terrace. Active travellers can enjoy volleyball, Pilates and cycling at this resort. For some rest and relaxation, visit the sauna. The on-site restaurant offers breakfast, lunch and dinner. Fitness classes and yoga classes are offered at the gym; Cleopatra Palace Hotel also has shopping on-site, a playground and a hair salon. Stay connected with free in-room WiFi, and guests can find other amenities, such as a library and dry cleaning/laundry services.
Other perks include:
  • An outdoor pool and a children's pool, with sunloungers and pool umbrellas
  • Free self-parking
  • Bike hire, tennis courts and a round-trip airport shuttle (surcharge)
  • A beach club on-site, express check-out and express check-in
  • Guest reviews speak highly of the helpful staff and location
Room features
All 431 rooms have comforts such as 24-hour room service and laptop-friendly workspaces, in addition to perks such as free WiFi and air conditioning.
Extra amenities include:
  • Bidets, shower/bath combinations and free toiletries
  • TVs with satellite channels
  • Balconies, childcare services and daily housekeeping

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Return airport shuttle (surcharge) on request
  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A bar/lounge
  • A beach bar
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Beach club
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Gym
  • Library
  • Outdoor pool
  • Piano
  • Pilates classes
  • Playground
  • Sauna
  • Scooter/moped rentals
  • Shopping
  • Tennis
  • TV in common areas
  • Volleyball
  • Yoga classes

Family friendly

  • Children's pool
  • Free children's club
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre
  • Meeting room

Outdoors

  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 3 buildings
  • 4 floors
  • Built in 1996
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Minibar

Outdoor space

  • Balcony

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation

Property is also known as

Cleopatra Palace Arona
Cleopatra Palace Hotel
Cleopatra Palace Hotel Arona
Cleopatra Palace
Cleopatra Palace Hotel Arona
Cleopatra Palace Hotel Resort
Cleopatra Palace Hotel Resort Arona

Frequently asked questions

Does Cleopatra Palace Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Cleopatra Palace Hotel?

As of 27 Jul 2024, prices found for a 1-night stay for 2 adults at Cleopatra Palace Hotel on 28 Jul 2024 start from €203.3, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Cleopatra Palace Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Cleopatra Palace Hotel?

Self-parking is free at this property.

What time is check-in at Cleopatra Palace Hotel?

Check-in start time: 2 PM; check-in end time: midnight.

What time is check-out at Cleopatra Palace Hotel?

Checkout is at noon.

Does Cleopatra Palace Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request.

Where is Cleopatra Palace Hotel located?

Nestled on the beach, this Arona resort is within a 10-minute walk of Arona Pyramid, Las Vistas Beach and Playa de las Américas. Siam Park and Fañabé Beach are also within 3 miles (5 km).

Cleopatra Palace Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 562 out of 1001 reviews" "
Rating 8 - Good. 340 out of 1001 reviews" "
Rating 6 - Okay. 84 out of 1001 reviews" "
Rating 4 - Poor. 10 out of 1001 reviews" "
Rating 2 - Terrible. 5 out of 1001 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Ebrahim

Liked: Cleanliness
Stayed 5 nights in Jul 2024

10/10 Excellent

paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and very friendly staff who love to help. A gorgeous breakfast buffet with all different styles of food.
Stayed 10 nights in Jun 2024

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jun 2024

10/10 Excellent

Alex

Stayed 5 nights in May 2024

8/10 Good

Trung Tuan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is very good but be aware of room service charges, requested for a kettle and couple cups as needed to take medication, was charged €3 room service charge for two cups to be brought to room is a bit harsh
Stayed 2 nights in May 2024

4/10 Poor

David

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This property is in need of a refurbished, especially the rooms
Stayed 8 nights in May 2024

8/10 Good

Michael

Stayed 3 nights in May 2024

10/10 Excellent

Arron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay at Cleopatra Hotel. All the staff were fantastic. They even gave me a birthday cake and made my day extra special. Lovely location and couldn’t fault anything. Will stay again!
Stayed 4 nights in Apr 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2024

6/10 Okay

Pralad Jadavji

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bathroom/decor too commercialised.
Stayed 5 nights in Mar 2024

8/10 Good

Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location on the beach and easy access to everything you need . Everywhere was very clean. Spacious room but dated decor. We also overlooked the building work in the neighbouring hotel and patio doors not particularly sound proof. Did have a sea view from balcony which was great. Lots of wardrobe and draws plus free safe and aircon. Bathroom more modern. Pool area is spacious and not issue getting beds. Buffet breakfast had lots of choices to accommodate all. Staff extremely helpful at check in and check out .
Stayed 4 nights in Feb 2024

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally good throughout the hotel , bathrooms need up grades close to beech, shops, restaurants and night life
Stayed 9 nights in Feb 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impressive architecture, friendly helpful staff, first class buffet.
Stayed 7 nights in Mar 2024

10/10 Excellent

darren

Travelled with partner
Liked: Cleanliness, staff & service
Amazing hotel
Stayed 6 nights in Feb 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in great location
Stayed 7 nights in Feb 2024

8/10 Good

Pat

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hotel is heading for refurbishment so they seem to have cut down on general maintenance in the rooms. Staff, food and general areas are great.
Stayed 12 nights in Feb 2024

8/10 Good

Robert

Stayed 7 nights in Feb 2024

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the beach and the main shopping street.Will stay again on our visit around this Autumn.
Stayed 4 nights in Feb 2024

6/10 Okay

patrick

Liked: Cleanliness, staff & service
Stayed 9 nights in Jan 2024

6/10 Okay

Paul

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024

4/10 Poor

Clive

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Sadly, our recent stay did not go well - We have stayed at this hotel many times over the years and we have always been impressed and pleased with our stay. However, on this occasion there has been a major change in attitude of management and guest services - rude, not listening and unwilling to listen and not understanding and unwilling to understand. Certainly we were not treated as VIP and felt treated as Low Life - As a senior doctor and nurse, we were officially reprimanded by Guest services for celebrating my Birthday on the balcony at midnight - we were not noisy or drunk. My wife is Registered Blind in the UK and partially Deaf - this was not listened to or understood. The second day, after dinner in town for my Birthday, I was unwell coming home and needed to rest and lie down to fend off a bout of nausea - I have Crohn’s Disease which can cause nausea and sickness after eating - We were shouted out in the hotel and reprimanded for bad behaviour - We were not listened to about my Crohn’s Disease and not understood. Guest services stated repeatedly that it was ‘Not Their Concern’ !! They were only concerned about other guests. We were then quite abruptly asked to leave the hotel the morning after at 11am and told to pack and leave the room within 15 minutes - We were told Management had made this decision but we were not allowed to discuss this with management or guest services. We were escorted out of the hotel with our case and bags with nowhere to stay !!
Stayed 3 nights in Feb 2024

8/10 Good

Stephen

Liked: Staff & service, property conditions & facilities, room comfort
Good breakfast and near local bars.
Great location in las americas, easy walking to edeje or los cristiamos. Breakfast buffet excellent with live piano music. Rooms ok but not brilliant compared to newer hotels. Many restaurants for lunch and evening meals nearby. Very expensive compared to other hotels los. Cristianos and las americas. Needs a loyalty for regular visitors.
Stayed 6 nights in Jan 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 7 nights in Jan 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024

10/10 Excellent

brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien