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Cleopatra Palace Hotel

Photo gallery for Cleopatra Palace Hotel

Outdoor pool, pool umbrellas, pool loungers
Minibar, in-room safe, laptop workspace, blackout curtains
Breakfast, lunch and dinner served
Property entrance
Treatment room

Overview of Cleopatra Palace Hotel

VIP Access

Cleopatra Palace Hotel

4.0 star property
8.8 out of 10 Excellent
8.8/10 Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
Map
Avenida de las Américas s.n, Playa de las Américas, Arona, Tenerife, 38660

Explore the area

  • Popular LocationLas Vistas Beach6 min walk
  • Popular LocationLos Cristianos Beach15 min walk
  • Popular LocationVeronicas Strip19 min walk
  • AirportTenerife (TFS-Tenerife South)23 min drive

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

About this area

Arona

Located in Arona, Cleopatra Palace Hotel is near the airport and on the beach. Mariposa and El Puertito are local landmarks, and travellers looking to shop may want to visit Siam Mall and Centro Comercial San Eugenio. Travelling with kids? Consider Siam Park, or check out an event or a game at Estadio Antonio Domínguez Alfonso. Waterskiing, windsurfing and sailing offer great chances to get out on the surrounding water, or you can seek out an adventure with skydiving nearby.
Visit our Arona travel guideOpens in a new window
View more Resorts in AronaOpens in a new window
Map

What's nearby

  • Arona Pyramid - 1 min walk
  • El Camison Beach - 3 min walk
  • Las Vistas Beach - 6 min walk
  • Los Cristianos Beach - 15 min walk
  • Veronicas Strip - 19 min walk

Getting around

  • Tenerife (TFS-Tenerife South) - 22 min drive

Restaurants

  • Hard Rock Cafe Tenerife - 1 min walk
  • Cafetaria Plaza - 3 min walk
  • La Barca Restaurant - 6 min walk
  • Bianco Ristorante - 2 min walk
  • Bier Pinte - 3 min walk

About this property

Cleopatra Palace Hotel

4-star family-friendly resort near Siam Park
You can look forward to a return airport shuttle, a beach bar and a poolside bar at Cleopatra Palace Hotel. Active travellers can enjoy aerobics , Pilates and cycling at this resort. For some rest and relaxation, visit the sauna. Yoga classes are offered at the gym; other things to do include volleyball. Stay connected with free in-room WiFi, and guests can find other amenities, such as a terrace and shopping on site.
Other perks include:
  • An outdoor pool and a children's pool, with sunloungers and pool umbrellas
  • Free self-parking
  • Bike hire, tennis courts and a beach club on-site
  • Express check-out, luggage storage and scooter hire
  • Guest reviews speak highly of the breakfast, helpful staff and location
Room features
All 431 rooms have comforts such as 24-hour room service and laptop-friendly workspaces, in addition to perks such as free WiFi and air conditioning.
Extra amenities include:
  • Bidets, shower/bath combinations and free toiletries
  • TVs with satellite channels
  • Balconies, childcare services and daily housekeeping

Languages

English, German, Italian, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available
  • Return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • 1 restaurant
  • 1 beach bar, 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • Aerobics classes
  • Beach club (surcharge)
  • Bike rentals
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Outdoor pool
  • Pilates classes
  • Playground
  • Sauna
  • Scooter/moped hire
  • Shopping
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Library
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre
  • A meeting room

Outdoors

  • Beachfront location
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bidet
  • Free toiletries
  • Hairdryer
  • Shower/bath combination
  • Towels

Entertainment

  • Satellite channels
  • TV

Food and drink

  • Minibar

Outdoor space

  • Balcony

More

  • Laptop-friendly workspace
  • Phone
  • Safe

Similar properties

Policies

Check-in

Check-in from 2 PM - midnight
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation

Property is also known as

Cleopatra Palace Arona
Cleopatra Palace Hotel
Cleopatra Palace Hotel Arona
Cleopatra Palace
Cleopatra Palace Hotel Arona
Cleopatra Palace Hotel Resort
Cleopatra Palace Hotel Resort Arona

Frequently asked questions

Does Cleopatra Palace Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Cleopatra Palace Hotel?

As of 31 May 2023, prices found for a 1-night stay for 2 adults at Cleopatra Palace Hotel on 1 Jun 2023 start from €142.31, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Cleopatra Palace Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Cleopatra Palace Hotel?

Self-parking is free at this property.

What time is check-in at Cleopatra Palace Hotel?

Check-in is from 2 PM - midnight.

What time is check-out at Cleopatra Palace Hotel?

Checkout is at noon.

Does Cleopatra Palace Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request.

Where is Cleopatra Palace Hotel located?

Nestled on the beach, this Arona resort is within 2 mi (3 km) of Arona Pyramid, Siam Park and Playa de las Américas. Fañabe Beach is 2.5 mi (4.1 km) away.

Cleopatra Palace Hotel Reviews

Cleopatra Palace Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 547 out of 1000 reviews" "
" "10 - Excellent 55%
Rating 8 - Good. 363 out of 1000 reviews" "
" "8 - Good 36%
Rating 6 - Okay. 78 out of 1000 reviews" "
" "6 - Okay 8%
Rating 4 - Poor. 7 out of 1000 reviews" "
" "4 - Poor 1%
Rating 2 - Terrible. 5 out of 1000 reviews" "
" "2 - Terrible 1%

8.9/10

Cleanliness

9.1/10

Staff & service

8.6/10

Amenities

8.3/10

Property conditions & facilities

8.3/10

Eco-friendliness

Reviews

6/10 Okay

Loretta

Stayed 7 nights in Apr 2023

8/10 Good

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property but would go for room upgrade next time and ask for a balcony with sun in afternoon as personally it was too cold to sit on. Would stay at this hotel again.
Stayed 7 nights in Feb 2023

6/10 Okay

Gerard

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointing Service!!!! Rude Staff!!
Have stayed here many times and have always had a great! This time was going well but we all had problems with our key cards for our rooms!! At least once a day the card wouldn’t open our room door!?!? Very frustrating and always received a different reason at reception for the fault!!! At check in, we were offered a 2 hour late check out for both our rooms, which we agreed to! On the day of check out, we were out walking and Reception called and demanded we check out of one room as we only had late check out for one room!!! The staff on Reception Yolanda and Julia(?), were very unpleasant!! It really put a bad taste in our mouth and ruined what, until then had been a lovely holiday!!!
Stayed 7 nights in Jan 2023

6/10 Okay

Janette

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Location fabulous but the rooms need upgrading. The restaurant staff were unfriendly and we were disappointed to learn that the indoor pool was closed fir renovations!

8/10 Good

darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Class hotel
Excellent hotel and location, we could also use the Mediterranean hotel next door for free. I found the hotel grounds complex, easy to get lost and use the wrong lifts. Overall a class hotel
Stayed 3 nights in Nov 2022

8/10 Good

Mark

Business traveller
Liked: Staff & service
Further Update
So I thought I would update my review after 2 days. First of all, I was asked not to film people in the hotel, so I didn't, I always comply. I will say that Paula waa fantastic and a credit to the hotel. The passive aggressive response to my original review was not needed. I understand defending the hotel and its reviews, I get that, however, I will still maintain that the title upmarket hotel is a bit generous yes its beach front but some of the rooms and inded hotel need investment. That is a fair criticism in my view. Now, I booked the second night whilst waiting for my first room as I didnt wish to travel to another hotel before my flight home, so I didnt even see the room before my second night booking. If you did a mystery shop at the H10 Gran Tenerife that I stayed in the previous night, you will find, free wifi, coffee machines in every room and a beach front location all for less than your rate. So pleae take this as an honest review. There were some good points and staff were friendly, good location, but thats it.
Stayed 1 night in Nov 2022

6/10 Okay

Mark

Business traveller
Disliked: Property conditions & facilities
Not 5 Star, 3 at best
I have stayed in 4-5 star hotels worldwide, this hotel sadly failed on so many levels. I booked the room with a pool on balcony, so the 8 series rooms were an awful burgundy colour scheme, tired, cracked tiles, cobwebs on lamps and disappointing pool. Most top hotels provide a coffee making machines like Nespresso, but this one, even in the quality rooms just have a kettle, but the weird thing is that you have to phone room service for the coffee, milk or tea at a cost, so why a kettle? The room in the 8 series was so bad, a youth hostel would have been better. I was swapped to a 9 series room which was better but still not great. The TV is right near the balcony doors, 2 small comp water bottles and the pools are not heated but ok. This seems like a typical whinger who wants everything, but I very rarely complain, this justified it. To pay nigh on €500 Euros for two nights did not justify, in my opinion, the cost. The H10 chain, blows the Mare Nostrum chain out of the park.
Stayed 1 night in Nov 2022

10/10 Excellent

Spencer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, fantastic hotel and nothing was too much trouble for the excellent staff. Will we be staying again ? You bet we will.
Stayed 7 nights in Nov 2022

10/10 Excellent

Kanish

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and welcoming staff, everyone polite and helpful. Facilities and location excellent. I would highly recommend this hotel
Stayed 4 nights in Sep 2022