Florence Hotel Guide - Santo Spirito Basilica hotels in Florence, Italy.

"Very hard to find and poor customer service. Hotel name not displayed on building, only marked on glass door inside lobby entrance which isnt visible when walking past. Arrived when bar packed with people standing outside 5 deep blocking any sight of the already hard to find hotel entrance. Showed bouncer the hotel name on my phone asking if I was in right place and they said no. Went around in circles for 10 mins trying to find alternative entrance before going back to bar area then seeing the hotel name on the internal glass door. Bouncer had given me poor information delaying my check-in. Room decor was nice and bed v comfortable but 1 night other guests delayed me from going to sleep due to making lots of noise. Then their loud noise woke me up in middle of the night and went on some time. Tried to reach Reception by their Whatsapp, the Hotels.com app and main external Reception phone number. They didnt respond for half an hour - unacceptable when help needed overnight. Was awake for an hour overall in middle of night due to this noise, after already taking longer to fall asleep due to it. At checkout next morning I told Reception I would make a complaint. They apologised and said I had to submit complaint through Hotels.com. I did that and Hotels.com said I should contact hotel. When I said I already had, they contacted the hotel who refused to provide any compensation due to the disruption. V poor customer service. Avoid."

"I don’t often write reviews but this place was actually amazing. It looks unassuming on the outside - this is not a reflection of the inside!! Lovely helpful reception staff, brilliant quiet bedroom, comfy beds and fancy bathroom with lots of cool shampoos etc. free water, drinks and snacks and a brilliant breakfast included. Kids had a single bed each which was really important. 10/10. Didn’t use the spa areas so can’t comment on that. Definitely raising the standard of hotels!"

"Location is very near the popular tourist spots and they provide free baggage storage after checkout for later pickup"

"Excellent location. Fantastic roof top terrace. Decent breakfast."

"Amazing place to stay in the city of Florence. Clean and comfortable room, pleasant and helpful staff. Great young and modern atmosphere in the hotel."

"A great location but would not stay here again. No lift and it's 20+ steps just to get to the lobby level. I was told numerous times there was no breakfast (never asked) and although one staff member said I could use the coffee machine, another member made sure to tell me it was really for the staff and they were letting me as a favor? The single room was not functional at all but the bed was very comfortable. The bathroom was so tiny the toilet was blocked by the bidet, really bizarre. "

"Clean, renovated Quadruple room. There is noise at night from all the guest throughout the building, mostly students. Staff was very helpful, no fridge or microwave in the room."

"Fantastic staff. Perfect location. Loves the room"

"Wonderful stay and all perfect! "