Nova Trento Hotel Guide - Santuário Santa Paulina hotels in Nova Trento, Brazil.

"tudo excelente."

"Quarto muito pequeno. Demais tudo certo"

"The property itself is visually appealing and offers a spacious environment. Breakfast is adequate, although somewhat limited in variety, and overall cleanliness meets basic expectations. However, the stay was compromised by a clear failure in reservation management. We booked a luxury double room, yet upon arrival we were assigned a standard room, which does not align with the confirmed reservation. After raising the issue, we were informed that no appropriate room was available and were offered a double room with two standard beds, which does not constitute a comparable replacement. More concerning was the suggestion that we should have booked two separate rooms, despite having made a reservation that included a couple with a child. This response indicates a lack of accountability and a misunderstanding of basic customer expectations. The matter was reported during the stay, but no effective resolution was provided. While the physical structure of the hotel is satisfactory, the inconsistency between what is sold and what is delivered, combined with the handling of the situation, significantly impacts the overall experience. Not aligned with the expected standard."

"Clean room, good food, friendly staff. "

"Very good Hotel"

"All the staff went above and beyond to best cater our stay for our honeymoon. Housekeeping was spectacular and non-intrusive, Roman was always available to make all of our requests a breeze, and we always felt at ease when being served by Chris, Sharon, and Ana. The lymphatic and deep tissue massages we had at the ocean spa were amazing! Thank you "

"The rooms were updated and clean. The amenities such as the rooftop pool and bar felt as we were in an exclusive hotel! Our family had a great stay! "

"Estadia maravilhosa "