Kansas City Hotel Guide - Sauer Castle hotels in Kansas City, United States of America.

"The bar staff was fantastic "

"Good breakfast, clean and spacious rooms"

"Beautiful hotel with delightful staff. Loved our stay!"

"At check in the gentleman with longer hair barely even looked up at us. Once in our room we discovered yellow crusty stuff on our bed. We let the front desk know and said that we would be out for a while and would like it to be addressed before we got back. Over 4 hours later when we returned it was still there. We went back to the front desk and spoke with the same gentleman with a beard and glasses that we had brought the problem to earlier. He told us housekeeping was gone for the day now and he would try to get the porter up to address it. We gave them one hour and no one ever came. We couldn't even use our expensive room because the same stuff was also on the bench. Went back down again, this time more frustrated and they tried to move us to a queen room on a lower floor. When we were coming from a king room in the corner. We checked that room and it was in poor shape so they put us in another queen room on the 11th floor. This room was clean with a little more space. The shower the next morning was like a warm trickle, i could barely wash my hair. We tried to stop in the Italian restaurant for a drink later that evening and it seemed as if the bartender didn't want us there. Then without notice of last call or any communication she through our bill in front of us and our friends who were there with us. The service at breakfast was a little better but didn't have the first two things I tried to order from the menu. Overall poor experience. Stay at the much nicer hotels "

"Customer Service was great and the receptionist lady was great!! Clean safe environment close to Westport area is a plus as well!! Great stay will stay Everytime I'm in Kansas City,Mo."

"Room was clean and great!"

"I don’t think pictures do this place justice. Plenty of space, very clean and well decorated. Loved the rooftop. The host is also very responsive. "

"House was in a great location and very well maintained. The only thing negative was the people downstairs were very loud pass 11pm but can’t blame the owners for that. Easy check in and check out. Nice stay!"

"Host was great to work with and was able to let us check in a little early!"