Premier Inn hotels in Scarborough, England

"We upgraded from our initial shoebox room, which were surprised to have been allocated, as we had our dog with us and there was no room even for his basket! Our upgraded, sea view room was excellent. Good to have a hotel that supplies hair conditioner aswell as shampoo as most only supply a shampoo that strips the hair of all moisture. Good sized mugs, but flimsy plastic cups for the bathroom were disappointing. All staff were very helpful, knowledgeable and friendly. Very limited, seemingly unmarshalled car park in the street behind the hotel. Could be a problem parking from spring to autumn. "

"Really enjoyed my stay breakfast great. Staff very helpful "

"Tired and in need of care and refurbishment. Parking limited and not easy access. Room showing signs of damp in bathroom. Entry door damaged and needed repair to gain access. Plus side hot water supply very good. Staff friendly and helpful. Disappointed after good cooked breakfast at the weekend Monday morning continental breakfast, which consisted of dry, stale mini croissants and pain au chocolat, no chese or cold meats(available at the weekend) and hot drinks machine not working. "

"The hotel and room we stayed in overall was good, but on the 2 days we were there the bar staff and lady who booked us in at reception appeared miserable and lacked any personality. They all looked fed up as if they didn’t want to be there. Everything they did appeared to be an effort. Nobody was willing to have a friendly chat and pass the time of day, even though they were pretty quiet. The breakfast was nice, but for coffee they only had whole milk available which I really dislike. When I kindly enquired if they had skimmed or semi skimmed at all. the lady said no and just walked off. In my opinion, the staff working there, seriously do need to improve on their personality and interaction with guests. I appreciate that their job can be demanding at times but a little smile and a general chat would make such a difference to guests and make them feel happier staying there. We paid a lot of money to stay there, and I believe that a friendly face and a smile by staff would make the experience of staying at Mayfield so much better. "

" Freindly staff "

"Internet was ok didn't use the hotel pool what staff we saw were ok."

"No proper customer support, you won’t see any body at the reception to talk to is very poor "

"Huge car park. Access to load and unload car. Very dog friendly, beaut snacks for dogs in reception. Staff were lovely and friendly. Room 201 fabulous room, view was breath taking. Lovely toiletries in room. Bed was huge and so comfy. Meal was lovely, breakfast was very tasty. Loads of walks from hotel. We will definitely be back. Will be recommending to our friends and family "

"Clean compact room, friendly staff, 2 minutes walk to the shops"