Scottsdale Hotel Guide - Hotels with WiFi in Scottsdale, Phoenix

"Check-in: Was disappointed that we didn’t receive an upgrade or at least a king bed during our 6-night stay. The front desk claimed that they didn’t have a king for the whole duration of our stay. I had asked for a king bed 2.5 months ahead of our stay. Why we chose the hotel was because it honored VIP status. Disappointing start to our stay. Room: A good size. Beds were not comfortable. They were too soft and had some sunken areas in the mattresses. They stock Keurig regular, decaf and teas with cream and sugar. Odd they don’t have wine glasses or opener in the room. Not a lot of channel selection…mostly basic and they are not smart TVs. Wished they used black out curtains instead of shutters for the windows…doesn’t block out night. Smart to have front door away from hallway. Staff: Front desk seemed transactional and not warm. Housekeeping was great and friendly. Bell hop is courteous and helpful. Pool staff were nice. Gaming table staff are nice. Pools: The pools and hot tub were not clean…debris and bugs. The west pools are much nicer than the east pools. Fitness center: Nice size…has most everything you’d want. Has a nice view being located on the top floor. Parking: Valet is great…you can call down and your car will be there when you get down there. There’s also plenty of free self park. Food: We enjoyed the convenience of the cafe and their turkey wrap and pastries are solid. The cantina restaurant was ok. It was nice to have restaurants at the hotel. "

"Nice "

"The pool was murky. We were not able to use it. The room was adequate for the two of us. The bed was comfortable."

"Great stay"

"We chose this hotel to celebrate a 40th birthday. The property is beautiful with great golf course views, and the front desk was very accommodating when we arrived early. They helped place our rooms next to each other and even accommodated a surprise gift for our birthday guest, which we appreciated. The rooms are nice and the beds are comfortable, but we arrived to find the shower shampoo and conditioner bottles empty, which wasn’t a great first impression. On the second day a strong sewer-like smell developed in the room and got worse into the evening. Maintenance attempted a fix, but it didn’t help. Later that evening the fire alarm went off and guests ended up standing in the hallway in pajamas, but there was no follow-up or communication from staff afterward. By the third day the smell was overwhelming, and while the staff did move us to another room, the process wasn’t very smooth and there was no assistance offered with moving. We did enjoy renting a pool cabana—Jordan and Delani provided great service. However, our pizza lunch was undercooked and doughy. At checkout we received a small credit after asking, though we weren’t asked how our stay was, which was surprising for a hotel of this caliber. Overall, a beautiful property but several maintenance and service issues took away from the experience."

"Didn't go to pool"

"Beautiful property in serene location. Staff and service are wonderful. Rooms are serene and the most comfortable bedding. Highly recommend a stay here"

"the bed frame in the presidential unit was broken! we had to sleep slanted all night. a very poor mattress that needs to be changed to a new mattress. I would never want to stay there agin."

"Convenient location: shopping plaza nearby on Shea Blvd. I went to the supermarket to get water bottles. And I went to Canton Dragon for lunch."