Serena Hotels

"The room and beds were clean and comfortable. The property needs some updating. In-room microwave and refrigerator were old and not in good shape. There was mold on the fridge door gasket and it didn't close well. The microwave door is a different color than the rest of the unit (clearly not a design choice). There were two serious leaks from the ceiling in the pool area. Breakfast was standard. There was a waffle maker and that was the only hot choice. Two dry cereal options, bagels and some yogurt. It worked fine for us. All in all, I would stay there again since the rooms were clean and beds were comfortable."

"We absolutely love the the cabin ans the coziness ans enjoy disconnecting amd enjoying each other"

"We stayed in a Villa. The key to our doors worked only sometimes. One night it was after hours, and the key would not work and there was no one working the front desk. Luckly the back door was unlocked, or we would not have been able to get in. The Villa was poorly cleaned. We found chicken bones, cups and toys in the bedrooms. My son stayed in a cabin and he had mice. We have videos of mice running in and out his food on the counters. When asked to speak to a manager he/she would not come out to speak to us. The same manager called the police. Nothing but kids working. Poor management."

"Great "

"I was not made aware the pool was down for maintenance even after chatting with the front desk clerk and I were talking about me taking my 6 year old the next morning. VERY DISAPPOINTED. The walls were being repainted which was nice to see some improvement. The carpet is lifting all over the place. It’s cool that it is solar powered. The beds are hard and aren’t stable. The pillows aren’t comfortable. The free breakfast was decent for being free. However, the place was empty and it was kinda creepy because of it. There were little things that need replacing, but I’m sure with updates it will be taken care of. The heating unit is hard to figure out. Oh and there was something very sticky and gross on the window sill. We might go back if the pool is available, but without that and it being the only thing to entertain my child, it will be a deal breaker!! The best price for a facility like this is the Expedia price because their website is excessively over priced. "

"It was a wonderful say, very accommodating friendly staff, prep, friendly great with my kids and the hot tub was amazing"

"Upon arriving the container of kitty litter with a questionable liquid, trash all over and a shopping cart out front should have been a hint. Then getting to our room we found it less than clean. Blood stains on the floor, a towel had blood (or dark) stains on it. Found a red pill on the floor. Curtains werent on all the hooks and due to a late check in we had to hang them ourselves to shut them. Outlet next to sink didnt work. The bathroom had water spots and mold on the walls. The ceiling had dust and webs all over. The people upstairs were loud and stomping. Despite complaining it went on until after 1am. Fast forward to breakfast..... WHAT BREAKFAST? Only a gallon of milk, two half full cereals (which were stale) and questionable waffle mix. No juice, no coffee. Horrible experience. Cancelled our return stay in July for a wedding as we will not be back to this hotel."

"Clean. Low water pressure. Very slow elevator."

"This was one of the worst hotel stays I've ever experienced, but since I had paid and was from out of town I stuck it out until morning. The property is basically falling apart. Several moldy or broken ceiling tile. The bathroom had been aggressively caulked with spotted stains of growth still slowing. A large chipped gash was in the tub. They were stains all over the back of the door. The lobby bathroom is accessible to the attached bar grill, with all the association of what to expect a bar bathroom to be. Extremely disappointing experience. "