Serres Hotels

"We had an amazing time at Hotel Le Donjon! We got a taxi from Carcassonne airport to the city gates and then walked to the hotel from there as the city centre is car free. The staff were immediately incredibly welcoming and our room was ready early so we could drop our bags off straight away. The hotel is the perfect location for exploring Carcassonne as it really is right in the heart of it, with shops, cafes and restaurants as well as the entrance the the castle itself on the hotel doorstep. We stayed in a family suite which was perfect for our family of four, with our 10 and 6 year old. There were two separate beds for the kids which we found really handy as many places only offer a sofa bed for children to share. The hotel has a lovely courtyard garden with tables and chairs which made a perfect quiet space when we needed a break from exploring. The breakfast was delicious and again the staff were friendly and welcoming. 3 out of 4 of us are vegetarian and there was lots of range for us all to enjoy - fussy kids included! On the day we left, we checked out but were able to leave our bags with reception for a couple of hours until our shuttle to our next stop. They also were very helpful recommending a suitable supermarket for us to stop at for supplies later that day."

"Breakfast was just ok...coffee was good "

"Excellent location easy walk to medieval city. Good breakfast pay at hotel. Basic rooms no frills ideal base. "

"Amazing views Pool nice Nice staff"

"This a charming boutique hotel right in front of the main gate of the citadel. We really enjoyed our stay and we can only praise the staff and the quality of the hotel. Our only slight disappointment was the layout of the room and what we have seen it seems that they all share the same flaws. While the quality, cleanliness and space was there, we found the room crowded and badly designed. For example there is only one small table that is overloaded with a coffeemaker, a lamp and a pile of documents about everything and anything. That the easy one to fix. The bathroom is weirdly designed, same feeling it seems the architect wanted to put all possible things in a too small area for that. You have a shower, a bath, a toilet and a double sink in a space of 2.5 by 3 meters. It doesn’t really fit, leading with a tiny shower and the toilet right in front of it and no space to circulate between the sinks and the bath."

"A great find and fantastic value for money. Dont be put off by 3* rating as staff couldn't be more helpful, location is prime for the Citie."

"Very nice room, large, very clean, comfortable bed. Amazing view of the castle from the roof! Parking is a bit of a pain, but manageable. "

"This is a budget hotel so it really doesn't have any frills. It suited me fine because it was clean and I had a comfortable sleep. It was great value for money. The breakfast is really good even though there are no cooked elements to it. The staff are helpful. I appreciated that. If you're staying for a night or two it's fine but it wouldn't be ideal for a longer stay. Plus, it is quite a long walk from the historic centre. However, there is a regular bus service."

"This hotel is not for luxury travellers, but it's clean, the staff is excellent, and it's close to the airport. The parking lot is secured overnight by a gate (they give guests the code), and although the rooms are small, they have everything you need. I especially appreciated the blackout curtains that work better than any I've ever had before. I would definitely stay here again."