Shortsville Hotels

"The first time in Del Lago, not really impressed with the room, it's roomy I can say, but the furnitures are old , there is one long table underneath the TV to be function as dressing table , and coffee maker is there too , and as a desk in the corner, all scratches all over.it's four star hotel, it says on the website daily cleaning , but they won't clean even though you put the sign st the door! The first we were there , shower gel was empty! Not a good sign! My husband had to go downstairs to receptionist to ask shower gel! I try to call house keeping using room phone it did not connect , seems like broken phone! Is not like what we expected ! They should do better than 3 stars hotel . They don't have little store where you can find daily needs ! We have to drive over 5 miles to find cough drop and coughing medicine ! One positive thing that Del Lago have is the cafe ! " Sociale" cafe . Breakfast is winner there, the dinner also delicious, It was surprised me that their Vietnamese Pho taste like authentic Vietnamese , so so delicious! We mostly had breakfast there, our waiter Candice is happy person and very friendly , Customers likes her . If you ever go to del lago someday , you shouldn't miss to eat at Sociale Cafe! Another thing inside the casino there a bar " Bourbon and Brew" , their bar food menu delicious , the wings so yummy ! Big TV to watch the games, pleasant place to relax. Suggestion to Resort owners, you need to update the rooms,and clean more! "

"Clean"

"First floor is a little loud, beside that, room is big and clean, bed is comfy."

"Upon entering the Reception area, the rug in front of the reception desk was visibly dirty. Also the door handle to my room had white dust on it. The property needs an uplift."

"The room said it had a microwave but there was no microwave. The refrigerator was barely cold, no way of adjusting it. There were only 2 towels despite the room able to hold 4 people. We had to ask for an extra towel. There was no body wash in the shower. We had to ask for more. When I called the front desk he was no answer. I had to walk to the front desk and while I was waiting the clerk came from outside. The elevator is disgusting and smells. The bathroom was very tiny with the sink outside the bathroom right by the door. Very strange. The room was clean enough but one night was enough for me."

"Amazing all around! Rooms were big and clean! Staff was friendly! "

"This hotel has two things going for it: it is pet friendly, and they have multiple electric vehicle charging stations. The staff is friendly. The only negative is that the breakfast options are quite meager. "

"Staff was super friendly. Breakfast was ok. One day the food was labeled the other day it was not so I wasn’t sure what it was. The quality was fine. "

"The hotel was updated and clean and the staff were very nice, friendly and helpful. I enjoyed the really nice gym. It had everything I could have wanted. I dined in the bar/restaurant. The service was attentive, but the food took a long time. The manager discounted my meal as a result, which I appreciated."