Shanghai Hotel Guide - Silk Museum hotels in Shanghai, China.

"Absolutely fantastic hotel, spacious room, excellent location and an amazing breakfast. Within walking distance to pedestrian street and nearby shopping and restaurants. Several metro stations within 10mins walk away and the Bund also a 20min walk away. You could not ask for a better location really, and the upper floors gave a decent view over the city skyline. The staff were very helpul and perfectly pleasant. We had no issues at all even with the obvious language barrier, they seemed appreciative that we were trying even though all we knew was barest basics. Breakfast had foods to cater for several cultures. There was some shanghai / chinese based fair, what I've taken to probably be Korean based given the kimchi? & European continental fare. So you could have cereals or congee, pastry or pork buns, fried breakfast or salad & fruit - or any combination really. It set us up for the long days really nicely. My only gripe is that aside from english breakfast tea there was no other teas available. I love a cup of tea in the morning, but detest eng breakfast. Fortunately the coffee was good. However if someone wanted a hot drink that wasn't caffeinated there wasn't any options. My only other criticism was that the air con / heating didn't allow itself to be adjusted (or wss broken), the room was quite warm, almost uncomfortably so, and although we kept the window open alot, at the height we were at, it (the window) didn't open very much. Would stay there again!"

"This property was fantastic! It was clean, great amenities, very friendly and helpful staff, also in a great location, close to the metro and walking distance to the bund and Yu Garden. Definitely stay here again"

"Room very clean, reception staff very helpfull, breakfast pleanty variaty,amazing location"

"Breakfast had a vast variety; taste of limited vegetarian options could have been better. Was not impressed with the bakery freshness. Fruit was top notch. Rooms quite clean with standard wear and tear. Staff very friendly. Good overall location hence the price. Got given spa voucher for RMB200, turned out to be a discount on a RMB1980 massage. Wife asked for cafe for vegan cake for our anniversary; did not get much help; could not be arranged. First day we were not given special treatment for being Hilton Honours gold members at breakfast; second day they somehow remembered! Concierge was very very helpful. Food was easy to reach rooms when ordered via Mithuan app. Was charged RMB 98 each for each child’s swimming cap which was a rip off. (Had to buy 3) Toilet got blocked on first day first hour but got sorted instantly. Had connecting rooms arranged on 2nd day as there was a 2 hour wait on 1st day for connecting rooms with family of 6. Did not really get the upgrade I expected for being a Hilton’s Gold member. Paid hotel booking for breakfast although it was included in my Gold membership but was not reimbursed. Paid roughly 90£ extra for 2 days. Swimming pool not as big as it looks in pictures."

"浴室有非常臭的下水道味道，有莫名其妙的噪音。"

"overall our family had great experience there!"

"Yeah the food is great, just little hard on the pancakes and waffles. Clean room, view is great, close to everything (malls, The Bund etc.). Staff Samantha in the reception is very accommodating, friendly and helpful."

"Room was immaculate and location was incredible. Would absolutely stay here again"

"Breakfast was rather terrible, Coffee was poor quality, food selection was limited and not well labeled, especially the Chinese dishes that look the same. "