Exterior

Reviews of Residence Inn by Marriott - Silver Spring

3 out of 5
Residence Inn by Marriott - Silver Spring
12000 Plum Orchard Dr, Silver Spring, MD

Reviews

9.0

Wonderful

Rating 10 - Excellent. 285 out of 449 reviews" "
Rating 8 - Good. 111 out of 449 reviews" "
Rating 6 - Okay. 29 out of 449 reviews" "
Rating 4 - Poor. 11 out of 449 reviews" "
Rating 2 - Terrible. 13 out of 449 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the property and my room. Parking was easy and I love a free breakfast. I did not love that it sounded like the Jolly Green Giant was in the room above me. Nor did I like that I could hear voices and snoring on the other side of my headboard. And there was the guest loudly arguing & cursing on his phone in the presence of a child. BUT, these experiences say more about the structural quality of the building and the guest themselves, than anything else. I certainly don’t hold it against Marriott. That said, I did opt to leave a day early because I just wasn’t sleeping well. The hotel DID NOT penalize me for leaving early which says A LOT about management. THANK YOU! All the employees were friendly, professional, and always had on a smile. I went back and forth on whether to share the negative, but decided to in the interest of painting a complete picture of my experience. I could have had an entirely different experience in another room. Despite my experience I would recommend this location.
Stayed 6 nights in May 2024

10/10 Excellent

Titanium

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service by Jamil at the front desk. He was warm and very prrsonable.
Stayed 3 nights in Apr 2024

8/10 Good

Jason, Sherman Oaks

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The booking process was not great. The stay was great, and the hotel staff was excellent!
Stayed 1 night in Apr 2024

10/10 Excellent

Jo, Annapolis

Stayed 1 night in Apr 2024

6/10 Okay

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We had a wonderful stay and the breakfast was good. The guests were really noisy (Fri and Sat night). Otherwise, a great place to stay and it was convenient.
Stayed 3 nights in Apr 2024

10/10 Excellent

Iyare

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exquisite staff, very polite and accommodating. Clean and spacious rooms. A wonderful experience.
Stayed 2 nights in Apr 2024

8/10 Good

nancie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
loved having a kitchen only one big pot and one small frying pan
Stayed 1 night in Apr 2024

10/10 Excellent

Trena

Liked: Amenities
Very nice young lady at the front desk
Stayed 1 night in Mar 2024

10/10 Excellent

Tulay, Altamonte Springs

Travelled with family, Travelled with family and small children, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there for 9 days. Everyone and everything’s was great. We will stay every time when we travel for Silver Spring. Perfect hotel for everyone.
Stayed 9 nights in Mar 2024

2/10 Terrible

Angelica

Stayed 1 night in Mar 2024

2/10 Terrible

Suhair

Travelled with family
Disliked: Staff & service
Bad customer service
I was spoken to in a very rude manner. When I asked for a manager I was told I can call the next day
Stayed 1 night in Jan 2024

10/10 Excellent

Trena

Stayed 1 night in Jan 2024

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Alisha, Silver Spring

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great apartment like studio room. It’s basic - no luxury bed or amazing views but super comfortable. Easy parking. Very limited food. .
Stayed 3 nights in Jan 2024

10/10 Excellent

Charlotte

Travelled with family, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pets and ESA’s welcome which is necessary wherever I go my Rottie and I are emotionally dependent on each other
Stayed 2 nights in Dec 2023

2/10 Terrible

Jules

Stayed 1 night in Dec 2023

10/10 Excellent

Trena

Liked: Amenities
Very nice
Stayed 1 night in Dec 2023

10/10 Excellent

Kenneth

Stayed 1 night in Nov 2023

2/10 Terrible

Christopher

Stayed 1 night in Oct 2023

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty grounds well maintained. Clean room. Friendly staff.
Stayed 2 nights in Oct 2023

6/10 Okay

Sobia

Travelled with family
Disliked: Amenities, property conditions & facilities
Older, low quality built
Stayed 2 nights in Oct 2023

2/10 Terrible

Cristina

Stayed 1 night in Sep 2023

10/10 Excellent

alan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean friendly staff
Stayed 3 nights in Sep 2023

10/10 Excellent

Domenic

Stayed 1 night in Aug 2023

4/10 Poor

WAHEED

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Untidy hotel
Filthy
Stayed 1 night in Aug 2023

10/10 Excellent

Nakia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will. Stay again
Stayed 2 nights in Aug 2023

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Good all around hotel
Stayed 1 night in Aug 2023

10/10 Excellent

Nelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 6 nights in Jul 2023

10/10 Excellent

Jian

Stayed 1 night in Jun 2023

10/10 Excellent

Vincent

Stayed 6 nights in Jun 2023

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Just what I needed.
Stayed 1 night in Jun 2023

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

Josephine

Travelled with family
Liked: Property conditions & facilities
Property was clean and quiet. The towels in the room were thin and worn and even had holes.
Stayed 1 night in May 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
spacious, clean rooms, pleasant staff
Stayed 6 nights in May 2023

10/10 Excellent

Martie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

2/10 Terrible

Allean

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Experience
The room was small. The maid only cleaned our room one time during our stay we had garbage in our room for 3 days and every night we had to call down for clean towels, so we had 4 days of dirty towels stacked on the floor. After we checked out I noticed an additional 10.00 charge on my card and called the hotel and was told it was for incidentals, now they had all ready held money on my card for incidentals when I checked in , so why the additional $10.00. I will never stay at another Residence Hotel by Marriott ever again.
Stayed 4 nights in May 2023

10/10 Excellent

Ray,

Liked: Cleanliness, staff & service
The overall quality of the hotel. Very clean inside and outside. The breakfast could add a little more choices. Other than that, I given it very high rating and would definitely choose it again
Stayed 1 night in May 2023

10/10 Excellent

Maureen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Check in desk receptionist was personable. Lobby and front of building well kept and beautifully manicured lawn. Room was comfortable and large.
Stayed 1 night in May 2023

10/10 Excellent

Mohamed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks!
Stayed 1 night in May 2023

10/10 Excellent

Stephanie

Stayed 1 night in May 2023

10/10 Excellent

Janice

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Brian

Stayed 1 night in Apr 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was clean, the room was well lit and comfortably laid out. It was quiet, and the staff was lovely. The only problem was that we booked it because it was advertised as a completely "non-smoking" hotel. I was awakened at 5AM by the smell of cigarette smoke coming into the room through the ventilation system. This was super disappointing.
Stayed 1 night in Apr 2023
Response from Residence Inn Silver Spring Team on 17 Apr 2023
Hi Mark,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. Our hotel is 100% smoke free. I am sorry that you had the experience. I will share your message with our team to ensure that we enforce the policy all times.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Excellent

Krista, Bethesda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff from front desk to housekeeping and breakfast were very friendly and polite. The daily free breakfast was very good.
Stayed 3 nights in Apr 2023
Response from Residence Inn Silver Spring Team on 17 Apr 2023
Dear Krista ,At Residence Inn Silver Spring, we take great pride in the guest experience and are happy that you enjoyed your stay. Thank you for choosing us, and we hope to see you again

6/10 Okay

Inga

Stayed 2 nights in Apr 2023

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Great breakfast. Room was clean and spacious. Courteous staff.
Stayed 5 nights in Mar 2023
Response from Residence Inn Silver Spring Team on 17 Apr 2023
Hi Linda,Thank you for your comments. We are happy that you enjoyed your stay.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bel hôtel
Un superbe hôtel avec un personnel très serviable et accueillant. Une très belle expérience que je recommande.
Stayed 3 nights in Mar 2023
Response from Residence Inn Silver Spring Team on 17 Apr 2023
Merci pour vos commentaires! Nous sommes heureux que vous ayez apprécié votre séjour.

10/10 Excellent

Sherie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Residence Inn Silver Spring Team on 17 Apr 2023
Hi Sherie,Thank you for the Great rating! We hope to see you again.

10/10 Excellent

Marta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from Residence Inn Silver Spring Team on 17 Apr 2023
Hi Marta,Thank you for the great rating!