Sorrento Hotels

"Spacious room "

"Didn't have breakfast, the room was clean, they were business friendly. I just had a hard time getting checked in with the room key not working and both elevators being broken. "

"Broken elevators, no AC in halls, pool absolute atrocity. Hilton should be ashamed to associate their name with this property. Not even a bathtub, just a shower in room. Will never stay again. Downtown Hilton Capital is the one to beat if you par at the levee. "

"The attendant needed to pay more attention to making sure food was replenished, cleanliness "

"I do not eat breakfast "

"My wife and daughter loved it"

"Overall, to me, things could’ve been a lot better for what they tried to advertise, even down to the bed sizing. Those were not true queen-size beds. I also believe that for everything that was offered, the lights barely working or flickering on and off, and us having to settle for what we got just wasn’t pleasing. Overall, like I said, the experience was what it was, and the main thing they need to do is advertise correctly. Ensure that if staff are going to be on the clock, they’re actually present and doing their job—not somewhere in a dark room doing God knows what—and make sure every room is fully prepared for the next guest. To me, we could’ve easily been placed in a different room, and the lighting issue could’ve been caught by simply turning the lights on and seeing they didn’t work. I’ll also say this—coming from out of town to receive what we did was disappointing. I’m glad it was only two of us, because adding even one more person wouldn’t have worked. Two people can’t comfortably fit in that bed, so I won’t be staying here again, and I hope they do better for the next guest."

"Hot water never got above lukewarm, room had a chemical smell to it, and the beds were hard as the floor and were not queen size. They were full size. "

"Great gym and clean rooms. We really had a good stay, and thought it was great value for the money it cost."