South Windsong Holidays

Loved The amenities. Mountain view was amazing.

For $674 it was the worst cake in a hotel room I've experienced in 40 years of traveling. The room was okay when it should have been a lot better. Bedding and linens were just mediocre. Towels were old or cheap and I don't usually complain but if the bath towels look like floor mat towels that's bad. Bathroom space was very small as well. No restaurant on site and parking was $40 for the night which was nothing more then raising the total cost.

Room- very clean and comfortable. Was initially in a room that the window bottom sill fell out when opened. And stuffed with foam. But still very loud with traffic. Moved to another room and was very quiet Food was okay. Service so so. Front desk staff. Very nice and helpful. Only complaint is shuttle takes you to Canmore until 7 and you have to walk or uber back. That's not useful. Luckily we had a car and drove down. If they have a shuttle it should at least by to 10 pm and have service each way. Would be easy to have one drop off and on spot

He photos are misleading - one feels they are renting a beautiful retreat. It isn’t. The cottage is run down, with a large burn on the dining room table, holes in the sitting room ottoman, and a worn out couch that we all found incredibly uncomfortable. Lack of comfortable seating was the worst part of the stay - either one sits on the worn out couch, or the hard dining room table chairs. The interior was filled with flies - they keep landing on our heads and food. The owner’s acknowledged the flies were an issue, but she said she can’t fix the issue as she doesn’t know where they are coming in from. When we told the owner the toaster didn’t work, she assured me that it did. She said the problem was that the plug was broken, which supplied the electricity to the toaster. (Sorry for criticizing the toaster!) Guest bathroom towels are dishtowels. Getting to the dock is perilous. It’s accessed down a long exterior staircase. The railway ties that once made up the stairs have lifted and twisted over time to be become dozens of hazardous, raised tripping hazards. Getting down to the dock is not for the faint of heart. Once at the dock, access to the dock is gained by climbing over the first dock section that is covered in logs and branches, and has been distorted to a 45 degree angle, making climbing over it treacherous to say the least. There are a series of yurts and a trailer overlooking the property.