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"Great stay"

"We found this hotel had very helpful staff. Our room was out of kleenex, I mentioned this to someone at the front desk and they resolved the problem very quickly. They had free meals, which were good. We ate dinner and breakfast. We were not familiar with the downtown Milwaukee area, so thanks to GPS we located the hotel. We had tickets to the Milwaukee Rep, so was able to walk to the theatre. It was a pleasant experience."

"Excellent stay with great history. Close to everything in downtown Milwaukee"

"Everything was great. My 2nd time here and will be back as I visit 2 to 4 times a year."

"This hotel hosts an event during the weekend of the Kentucky Derby. Unless you are attending the event- I would avoid the hotel during this weekend. Many hotel amenities are adjusted to cater to those participating in the Derby event- it’s not beneficial for guests who are not."

"We had an issue when getting into our room. The front desk handled it immediately and even gave us free breakfast the next morning. All staff was very friendly! We went to dinner that night and the staff again was very friendly but the food was NOT good. We ordered a "smash" burger... it was just a regular and very clearly frozen patty. No seasoning. It was missing the onions too. No flavor and impossible to eat. Everything else was just okay. Nothing to rave about. The next morning we went down for our complimentary breakfast. It was not good. Bacon tasted like it was cooked last week, ham was dry. Eggs were flavorless. I could not imagine paying $15 per person for that breakfast. We have had complimentary breakfast at other hotels that were way better. Everything at this hotel was great except the food. It was such a let down honestly "

"Door key problems "

"Murals on walls were beautiful. When we arrived they wouldn't give us a invoice as to what they were charging. Had to really argue with them to get this. Then it was wrong, not the price quoted when booked. I was charged on my account before we got there, which wasn't supposed to be. The breakfast "meal" was primarily waffles, no meat or protein except an hard boiled egg Will never book at this hotel again. The bed was comfortable, shower was dangerous with slippery bottom. Whomever owns the place never went to Hotel Management Class 10 1!"

"Too early for outdoor pool. Front desk person at check in was not very friendly or helpful. Made us feel less than welcome. Didn’t seem interested in answering any questions. We had a lakeside room but it overlooked the roof and was not an attractive sight with all the mess on it. Plus they were installing some kind of big unit so it was noisy. We wouldn’t have bothered with a lakeside room if we had known that was th view. I"