Crerar hotels in Southern Highlands, Scotland

"Arrived to a luke warm welcome. The bedroom window was wide open, to air the room, which was damp. The reception area stank of cigarettes smoke. The carpets are so grubby, some steps the carpet is held together with gaffer tape. When we said we wouldn’t be staying because it wasn’t suitable and damp and in general disrepair. We weren’t offered any incentive to stay or give an option for a better room. This hotel would have been amazing in the 1980’s but has indeed lost all its charm. "

"Excellent location for Islay ferries . Beautiful surroundings, lovely property, perfect food "

"Yes it was welcoming to pets . Car park was busy."

"Fantastic hotel, great staff and really good value "

"amazing views, friendly helpful staff, clean room, lovely village shop nearby "

"What a wonderful place! The owner, Richard, is a delight. So helpful with the local area and very approachable. The property is charming and in a perfect location. I just can't say enough good things about our experience there. "

"Cottages are lovely,restaraunt was very nice,we had breakfast and that was very good(although i never got my egg!). Not too sure about the swimming pool area,mrs thought it wasnt clean,the water very cold. We went off peak,so wasnt too busy,weather terrible as well(not the hotels fault for that). Went on ferry to Tarbert,was very disappointed,theres nothing to see and do,lots of places closed."

"Bed very hard and uncomfortable ,breakfast cold ( they need to invest in a new food warmer), food mediocre, bar shuts at 10pm, views amazing would only recommend staying 1 night."

"The place is nice, however, staff loudly making comments regarding a convicted..... I don't want to use the word here.....lets just say a "disgraced Financier" as the media would say. Laughing and using positive language like "celebrity p********e"..... I found it extremely disgusting. On challenging use of the language in earshot of guests the response was equally as outrageous. One staff member freely excused it, for a reason I do not want to mention on public review as it is not my place to share the reasoning they gave. The fact they thought any reason justified talking like this within earshot of guests is absolutely astounding. On reporting to proprietor I was met with a response of "OK so are you leaving then?" I then asked what his thoughts were on disgusting comments like this he said he will have to ask the staff if they actually said it. I respect the fact your first reaction is to protect staff, however, training on professionalism and standards is lacking. If you want to support staff support the correctly by providing correct training. "