Southwest Michigan Hotel Guide - Family Friendly Hotels in Southwest Michigan, Michigan

"Good value but the heating unit did not work, the bathroom sink was dirty and the breakfast was average. "

"Some exercise equipment wasn't well or at all. Limited breakfast choices "

"Clean room, friendly staff, & good buffet breakfast"

"Horrible. For the amount we paid for the weekend we expected better. Upon arrival there was a sign the pool and hot tub were out, the side door to get in the building had no lock on it, we entered the room to find no smoke detector, a broken bathroom door and a broken dresser, no screen on the window, and stains on both of the blankets and sheets of both beds. When brought that to the clerks attention he wasn't very helpful. The next morning after calling customer service the desk clerk was trying to help us. He was trying to get the manager to call us and sent maintenance in to put in a smoke detector later in the day. I understand that the hotel was under new management and construction but informing people on that on the website that would be helpful not at checkin. Saturday we waited around the hotel room until almost 2pm waiting on a call from the manager. We wasted the day waiting so we left. Still no call all day. Sunday we went to check out at 10am and still no phone call from the manager. The desk clerk was very apologetic and said he tried numerous times to contact her. We left with no phone call, nothing from the manager. Management needs to do better."

"Staff"

"The room and bed was nice and comfortable, but this was definitely a budget hotel. Bathroom old and the tub did not drain. Super sketchy. People out and about in the hallway until after midnight. The hallway reeked of weed and smoke. The swipe keycard kept not working and we had to keep going to the front desk to get it fixed. We booked 2 rooms together and they couldn’t put our rooms next to each other, I would never recommend this hotel. "

"Everything was excellent "

"Didnt even check in, due to false decisions of room, pictures showed hot tub in room, they said it wasnt and the pool was not in service. "

"Clean, quiet, friendly staff, nice environment "