Southwest Orlando Hotel Guide - Hotels with Spa in Southwest Orlando, Orlando

"Very spacious and well laid out room. Beautiful hotel."

"All food provided in the Club room lounge was excellent"

"Pleasant staff, rooms clean"

"Clean room, pool nice and big. Elevators need some attention (broken buttons, emergency phone constantly going off, somewhat dirty)."

"Very clean.Staff friendly & helpful.Plenty of places on site to eat .Water taxi to Universal Studios or a short walk.Fee Express passes whilst staying as well"

"I am extremely disappointed with my experience at this hotel. From the moment we arrived, there were multiple serious issues that made our stay unacceptable. First, the bed in the room was broken and clearly not properly cleaned. The overall condition of the suite did not match the pictures advertised online, which was very misleading. The pool area was also disgusting, with condoms and clothing left in the water, making it unsafe and unsanitary. In addition, there was no staff available at the front desk when we needed assistance, and communication from the hotel has been terrible. I have called multiple times regarding my refund and no one answers the phone or follows up. I was never provided proper documentation for check-in, check-out, or my refund, which is highly unprofessional. To make matters worse, there were people smoking marijuana directly outside of our hotel room, creating an uncomfortable and unsafe environment for guests and families. Overall, this was the worst hotel experience I have ever had, and we only stayed for about one hour before deciding we could not remain there. I would not recommend this hotel to anyone unless major improvements are made to cleanliness, customer service, and safety standards."

"Stayed at the Loews Sapphire Falls Resort and overall had a pretty good experience. The hotel itself is very large, spacious, and has a nice resort-style atmosphere. The grounds and common areas feel open and relaxing, especially if you’re spending time around the pool or walking through the property. The rooms were comfortable, but they definitely feel a bit outdated, especially with the carpet flooring. A room refresh in the future would make a big difference. The restaurants and food on site were decent and convenient after long days at the parks. One of the best parts of the stay was the water taxi to Universal Orlando Resort. It was easy, enjoyable, and made getting to and from the parks much more convenient. Overall, a solid stay with great transportation access and a relaxing resort feel."

"Everything was wonderful from the room to the pool, food and staff. "